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User connectivity process management system

  • US 20050204029A1
  • Filed: 07/09/2004
  • Published: 09/15/2005
  • Est. Priority Date: 03/09/2004
  • Status: Active Grant
First Claim
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1. A system for providing a client access to a secured service, the system comprising:

  • a computer-readable memory storing a process flow comprising a plurality of tasks associated with providing access to the secured service, the plurality of tasks comprising automatic tasks and at least one manual task, the plurality of tasks further comprising tasks pertaining to transmitting connection information to the client and communicating with a network provider that provides a network external to the secured service;

    a manual task computer associated with an individual responsible for executing the manual task;

    a process management system communicatively connected to the computer-readable memory and the manual task computer, the process management system advancing through the plurality of tasks in the process flow by performing actions comprising;

    instructing automatic execution of the automatic tasks when due for execution;

    transmitting, when the manual task is due for execution, a message to the manual task computer indicating that the manual task is due for execution;

    receiving, prior to advancing to a next task in the process flow, an indication from the manual task computer that the manual task is complete.

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