Service quality monitoring process

• US 20050204036A1
• Filed: 05/09/2005
• Published: 09/15/2005
• Est. Priority Date: 05/26/2000
• Status: Active Grant

• Current Assignee: Channel IP BV
• Original Assignee: Ipass Incorporated (Pareteum Corp.)
• Inventors: Sunder, Singam, Farhat, Jay, Rozenfeld, Alla
• Granted Patent: US 7,240,112 B2
• Time in Patent Office: Days
• US Class Current: 709/224
• CPC Class Codes: H04L 41/5003 Managing SLA; Interaction between SLA and QoS
• CPC Class Codes: H04L 41/5009 Determining service level performance parameters or violations of service level contracts, e.g. violations of agreed response time or mean time between failures [MTBF]
• CPC Class Codes: H04L 41/5022 by giving priorities, e.g. assigning classes of service
• CPC Class Codes: H04L 41/5025 by proactively reacting to service quality change, e.g. by reconfiguration after service quality degradation or upgrade
• CPC Class Codes: H04L 41/5061 characterised by the interaction between service providers and their network customers, e.g. customer relationship management
• CPC Class Codes: H04L 41/5064 Customer relationship management

Abstract

A method and system are provided for monitoring service quality of at least one network connection point of a remote network connection service. The method includes establishing a network connection between a client device and the remote network connection service via the network connection point. The network connection point may be one of a plurality of remotely located network connection points via any one of which access to the remote network connection service is obtainable. The method includes monitoring access performance of the network connection point to generate access performance data, and processing the access performance data thereby to monitor the service quality of the network connection point.

Claims

1. A method for monitoring at least one network connection point of a remote network connection service, the method including at the client device:

selecting the network connection point from a plurality of network connection points, via any one of which access to the remote network connection service is obtainable;

at least initiating a network connection between the client device and the remote network connection service via the selected network connection point;

at the client device, monitoring access performance of the selected network connection point to generate access performance data; and

storing the access performance data at the client device for modifying a priority of the selected network connection point based on the access performance data.

2. The method of claim 1, which includes:

generating the access performance data at the client device; and

communicating the access performance data via any one of the plurality of network connection points to a monitoring server for processing.

3. The method of claim 2, which includes generating access performance data relating to a plurality of selected network connection points with which the client device initiates a network connection even if no network connection is established.

4. The method of claim 3, wherein the network connection points are point-of-presence (POP) gateways and the access performance data includes a POP identifier.

5. The method of claim 2, which includes communicating the access performance data of a first selected network connection point to the monitoring server via a second selected network connection point of the plurality of network connection points.

6. The method of claim 1, which includes modifying connection data on the client device in response to the processing of the network performance data, the connection data being used by a connection application to select a network connection point.

7. The method of claim 6, wherein the connection data includes a plurality of telephone numbers in a connection point list, each telephone number being associated with a network connection point defined by a point-of-presence gateway (POP) providing Internet access, the method including updating the connection point list based on the monitored service quality of the selected network connection point.

8. The method of claim 1, which includes:

modifying a priority list of network connection points at a monitoring server wherein a higher priority level is assigned to a better performing network connection point than to a poorer performing network connection point; and

downloading the priority list to at least one client device for subsequent use in selecting a connection point.

9. The method of claim 8, which includes storing the priority list of network connection points on a Web site for downloading by any one of the plurality of client devices.

10. The method of claim 1, which includes selecting a connection point with a highest priority to establish the network connection.

11. The method of claim 10, which includes modifying a priority of the network connection point based on the monitoring of the network connection point.

12. The method of claim 10, which includes selecting a connection via a second network connection point of a priority list of network connection points when the network connection point first selected is unavailable.

13. The method of claim 1, which includes monitoring at least one client device based connection error resulting from the client device to identify at least one apparent network connection error that is a client device based connection error.

14. The method of claim 13, wherein the client based connection error includes one of an access denial due to invalid password entry, a user cancelled access operation, a client device hardware error, and a dialed number error.

15. The method of claim 1, wherein the access performance data includes at least one network connection error including one of a line busy error, a no answer error, a PPP time out error, a connection dropped error, a roaming server non-response error, and a port disconnected by the client error.

16. The method of claim 1, wherein the access performance data includes one of connection type data, a dial start time, a dial end time, time taken to connect to the network connection point, time taken for network access negotiations, a baud rate of the network connection, a source country code, a location code, a destination country code, a download start time, a download end time, a connection dropped error, a no answer error, and no response from a network connection point.

17. The method of claim 1, which includes aggregating the access performance data.

18. The method of claim 1, which includes:

monitoring access performance at each connection point of a priority list of connection points provided for use by a plurality of client devices; and

modifying connection point data on the plurality of client devices in response to processing the access performance data, the connection point data being provided in the priority list of network connection points.

19. The method of claim 18, wherein the connection point data includes a list of telephone numbers for use by a connect dialer.

20. A method for monitoring a network connection point of a remote network connection service, the method including:

collecting network connection performance data of the network connection point from a client device, the connection performance data being generated by the client device when a connection application on the client device establishes a network connection between the client device and the network connection point, and the network connection point being selected from a plurality of remotely located network connection points, via any one of which access to the remote network connection service is obtainable;

processing the access performance data thereby to monitor the service quality of the selected network connection point; and

generating an updated priority for the selected connection point for communication to at least one client device, the updated priority being based on the service quality of the selected network connection point.

21. The method of claim 20, wherein the access performance data indicates an error at the client device.

22. The method of claim 21, wherein the error at the client device includes any one of a user error, a software error, and a hardware error.

23. The method of claim 20, wherein the access performance data indicates a network error.

24. The method of claim 23, wherein the network error comprises a network media error.

25. The method of claim 20, including establishing a further connection via a second network connection point selected from a priority list of network connection points when connection via a first network connection point fails.

26. The method of claim 25, wherein the priority list is modified based on the monitored service quality of the selected network connection point.

27. A method for monitoring a network connection point at a client device, the method including:

establishing a network connection between the client device and the network connection point, the network connection point being selected from a plurality of remotely located network connection points via any one of which access to a remote network connection service is obtainable;

at the client device, monitoring access performance of the selected network connection point to generate access performance data; and

communicating the access performance data from the client device to a monitoring server to modify a priority of the selected network connection point based on the access performance data.

28. The method of claim 27, in which the access performance data of the selected connection point is communicated via any one of a plurality of connection points to the monitoring server for processing.

29. The method of claim 27, which includes generating access performance data relating a plurality of network connection points which the client device has selected to initiate a network connection even if no network connection is established.

30. The method of claim 27, wherein the network connection points are point-of-presence (POP) gateways and the access performance data includes a POP identifier.

31. The method of claim 27, which includes modifying connection data on the client device in response to the processing of the network performance data, the connection data being used by a connection application to select a connection with the selected network connection point.

32. The method of claim 31, wherein the connection data includes a plurality of telephone numbers in a connection point list, each telephone number being associated with a network connection point defined by a point-of-presence gateway (POP) providing Internet access, the method including updating the connection point list based on the monitored service quality of the selected network connection point.

33. The method of claim 27, which includes downloading a priority list of network connection points on a Web site.

34. The method of claim 27, in which the client device selects a connection point with a highest priority to establish the network connection.

35. The method of claim 27, in which the client device modifies the priority of the selected network connection point based on the monitored service quality of the selected network connection point.

36. The method of claim 27, which includes selecting a second network connection point from a priority list of network connection points when the network connection point selected first is unavailable.

37. The method of claim 27, which includes monitoring at least one client based connection error resulting from the client device to identify at least one apparent network connection error that is a client based connection error.

38. The method of claim 37, wherein the client based connection error includes one of an access denial due to invalid password entry, a user cancelled access operation, a client device hardware error, and a dialed number error.

39. The method of claim 27, wherein the access performance data includes network connection error including one of a line busy error, a no answer error, a PPP time out error, a connection dropped error, a remote server non-response error, and a port disconnected by the client error.

40. The method of claim 27, wherein the access performance data includes one of a connection type data, a dial start time, a dial end time, time taken to connect to the network connection point, time taken for access negotiations, a baud rate of the network connection, a source country code, a location code, a destination country code, a download start time, a download end time, a connection dropped error, a no answer error, and no response from a network connection point.

41. The method of claim 27, which includes:

establishing the connection to the network connection point using a connection application; and

downloading connection point data which is generated based on the monitored service quality of the connection point, the network connection point data being used by the connection application to select a network connection point.

42. The method of claim 41, wherein the connection point data includes a list of telephone numbers for use by a connection application in the form of a connect dialer.

43. A method for monitoring a network connection point using a client device, the method including:

receiving access performance data from a client device at a monitoring server via a network, the access performance data relating to the network connection point and being generated by the client device from a network connection between the client device and the network connection point, the network connection point being selected from a plurality of network connection points via any one of which access to a remote network connection service is obtainable; and

processing the access performance data thereby to monitor the service quality of the selected network connection point; and

modifying a priority of the selected network connection_based on the access performance data.

44. The method of claim 43, which includes receiving access performance data relating to the plurality of network connection points via any one of a plurality of network connection points.

45. The method of claim 43, wherein the network connection points are point-of-presence (POP) gateways and the access performance data includes a POP identifier.

46. The method of claim 43, which includes providing modified connection data for the client device in response to the processing of the network performance data, the connection data being used by a connection application to select a network connection point.

47. The method of claim 46, wherein the connection data includes a plurality of telephone numbers in a connection point list, each telephone number being associated with a network connection point defined by a point-of-presence gateway (POP) providing Internet access, the method including updating the connection point list based on the monitored service quality of the selected network connection point.

48. The method of claim 43, which includes:

modifying a priority list of network connection points at the monitoring server wherein a higher priority level is assigned to a better performing network connection point than to a poorer performing network connection point; and

providing the priority list for downloading to at least one client device for subsequent use in selecting a network connection point.

49. The method of claim 47, which includes storing a priority list of network connection points on a Web site for downloading by any one of the plurality of client devices.

50. The method of claim 43, in which the network access data at least one client based connection error resulting from the client device to identify at least one apparent network connection error that is a client based connection error.

51. The method of claim 50, wherein the client based connection error includes one of an access denial due to invalid password entry, a user cancelled access operation, a client device hardware error, and a dialed number error.

52. The method of claim 43, wherein the access performance data includes at least one network connection error including a line busy error, a no answer error, a PPP time out error, a connection dropped error, a remote server non-response error, and a port disconnected by the client error.

53. The method of claim 43, wherein the access performance data includes one of a connection type data, a dial start time, a dial end time, time taken to connect to the network connection point, time taken for access negotiations, a baud rate of the network connection, a source country code, a location code, a destination country code, a download start time, a download end time, a connection dropped error, a no answer error, and no response from a network connection point.

54. The method of claim 43, which includes aggregating the access performance data.

55. The method of claim 43, wherein the connection point data includes a list of telephone numbers for use by a connect dialer.

56. The method of claim 43, including downloading a priority list of network connection points to the client device, the priority list to be utilized by the client device to identify and prioritize the plurality of network connection points.

57. The method of claim 43, wherein the modifying of the priority list of network connection points further includes assigning a higher priority level to a better performing network connection point.

58. A machine-readable medium including instructions that, when executed on a machine, cause the machine to execute a method for monitoring at least one network connection point at a client device, the method including:

selecting the network connection point from a plurality of remotely located network connection points via any one of which access to a remote network connection service is obtainable;

at least initiating a network connection between the client device and the selected network connection point;

at the client device, monitoring access performance of the selected network connection point to generate access performance data; and

communicating the access performance data from the client device to a monitoring server to modify a priority of the selected network connection point based on the access performance data.

59. A machine-readable medium including instructions that, when executed on a machine, cause the machine to execute a method for monitoring a network connection point, the method including:

receiving access performance data from a client device at a monitoring server via a network, the access performance data relating to the network connection point and being generated from a network connection between the client device and the network connection point, the network connection point being selected from a plurality of network connection points via any one of which access to a remote network connection service is obtainable; and

processing the access performance data to modify a priority of the selected network connection point based on the access performance data.

60. A system for monitoring a network connection point of a roaming service access system, the system including:

a client device to select and establish a network connection between the client device and the remote network connection service via the network connection point, the selected network connection point being one of a plurality of remotely located network connection points via any one of which access to the remote network connection service is obtainable and the client device monitoring access performance of the network connection point and storing access performance data;

a server to receive the access performance data related to the selected network connection point, the server being to modify a priority of the selected network connection point based on the access performance data.

61. The system of claim 60, in which the access performance data is generated at the client device and communicated to the server for processing via any one of a plurality of network connection points.

62. The system of claim 60, in which the client device generates access performance data relating a plurality of network connection points with which the client device initiates a network connection even if no network connection is established.

63. A client device for monitoring a network connection point at the client device, the client device including:

a connection module to select and establish a network connection between the client device and the selected network connection point, the selected network connection point being one of a plurality of remotely located network connection points via any one of which access to a remote network connection service is obtainable;

a monitoring module to monitor application access performance of the selected network connection point to generate access performance data; and

a communication module to communicate the access performance data to a server to modify a priority of the selected network connection point based on the access performance data, and to receive a modified priority.

64. The system of claim 63, in which the access performance data of the selected connection point is communicated to the server for processing via any one of a plurality of connection points.

65. The system of claim 63, wherein the network connection points are point-of-presence (POP) gateways and the access performance data includes a POP identifier.

66. A system for monitoring a network connection point of a remote network connection service, the system including:

means for selecting and establishing a network connection between a client device and the remote network connection service via the network connection point, the selected network connection point being one of a plurality of remotely located network connection points via any one of which access to the service access system is obtainable;

means provided at the client device for monitoring access performance of the selected network connection point to generate access performance data and storing the access performance data at the client device; and

means for processing the access performance data thereby to modify a priority of the selected network connection point based on the access performance data.