Data warehouse for management and analysis of telecommunications access services
First Claim
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1. A method comprising the steps of:
- accessing a billing record of the customer from a carrier access billing system, wherein the billing record is accessed from the multiple customer operations units and the multiple revenue accounting offices, and wherein the carrier access billing system maintains billing records for wholesale customers that purchase blocks of telephone capacity, and compiling the billing record to create a merged billing record; and
processing the merged billing record to create an access customer analysis database comprising data associated with at least one of a customer, a service agreement, a service usage, a service rate, service availability, a type of service, and a service region.
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Abstract
This invention provides methods and systems for accessing, compiling, and processing rate and billing information from multiple billing systems, service regions, and/or regional rate guides to create an Access Customer Analysis Database (ACAD) of merged rate and billing records of data associated with a customer, a service agreement, a service usage, a service rate, service availability, a type of service, and/or a service region.
33 Citations
22 Claims
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1. A method comprising the steps of:
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accessing a billing record of the customer from a carrier access billing system, wherein the billing record is accessed from the multiple customer operations units and the multiple revenue accounting offices, and wherein the carrier access billing system maintains billing records for wholesale customers that purchase blocks of telephone capacity, and compiling the billing record to create a merged billing record; and
processing the merged billing record to create an access customer analysis database comprising data associated with at least one of a customer, a service agreement, a service usage, a service rate, service availability, a type of service, and a service region. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system comprising:
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a carrier access billing system, wherein the carrier access billing system maintains billing records for wholesale customers that purchase blocks of telephone capacity;
a local exchange routing guide information system, wherein the local exchange routing guide information system maintains routing and rate records for terminating a telephone call to an appropriate telephone number at a proper rate;
a data model for building an access customer analysis database that interfaces with the carrier access billing system and the local exchange routing guide, accesses a billing record of the customer from the carrier access billing system, wherein the billing record is accessed from the multiple customer operations units and the multiple revenue accounting offices, uses business rules to automatically compile the billing record to create a merged rate and billing record, the merged rate and billing record associated with at least one of a customer identifier, a service agreement, a service usage, a service rate, service availability, a type of service, and a service region, creates and maintains an access carrier analysis database of the merged rate and billing record, interfaces with an access carrier service rate and billing details management application, and supports online tasks and offline data maintenance and exchange. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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21. A system comprising:
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an application server containing an application server program; and
a database server containing an access customer analysis database, wherein in response to a request from a client system for an access carrier service rate and billing detail, the application server program retrieves information from the access customer analysis database, the application server program performs any required business logic, the application server program returns the information to the client system, wherein the application server contains business applications and legacy applications, wherein the business applications comprise an access carrier service rate and billing details manager application, and wherein the legacy applications comprise a local exchange routing guide and a carrier access billing system, wherein the carrier access billing system maintains billing records for wholesale customers that purchase blocks of telephone capacity, and wherein the information retrieved from the access customer analysis database comprises at least one of a billing record from the carrier access billing system, network configuration detail from the local exchange routing guide, and a merged regional rate record and billing record, the merged regional rate and billing record compiled using a data model of business rules.
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22. A system comprising:
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a client system containing a client program; and
a database server containing an access customer analysis database, wherein in response to a user request for an access carrier service rate and billing detail, the client program retrieves selected information from the database, the client program performs any required business logic, and the client program formats and displays the access carrier service rate and billing details on a screen for the user, wherein the client program comprises an access carrier service rate and billing details manager application, and wherein the legacy applications comprise a local exchange routing guide and a carrier access billing system, wherein the carrier access billing system maintains billing records for wholesale customers that purchase blocks of telephone capacity, and wherein the information retrieved from the access customer analysis database comprises at least one of a billing record from the carrier access billing system, network configuration detail from the local exchange routing guide, and a merged regional rate record and billing record, the merged regional rate and billing record compiled using a data model of business rules.
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Specification