Identifying partial user-entered data
First Claim
1. A method comprising:
- providing an electronic form;
receiving user-entered data for at least one field present in the electronic form; and
providing a link that, when activated, establishes a voice channel between the passenger and a customer representative and provides a unique identifier associated with the user-entered data that enables a customer representative to retrieve the user-entered data.
2 Assignments
0 Petitions
Accused Products
Abstract
There are methods and apparatus, including computer program products, for service improvement techniques for a transportation service provider using mobile devices. In one aspect there is received user-entered data for at least one field present in a provided electronic form. The form includes a link that, when activated, establishes a voice channel between the passenger and a customer representative and provides a unique identifier associated with the user-entered data that enables a customer representative to retrieve the user-entered data. In another aspect, there is a graphical representation that is transmitted to a customer or a driver to facilitate execution of a reservation of a transportation service to be provided to the customer by the driver. In another aspect, there is a location range received from a wireless handheld device associated with a driver and data received from the driver indicative of a more accurate location within the location range.
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Citations
20 Claims
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1. A method comprising:
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providing an electronic form;
receiving user-entered data for at least one field present in the electronic form; and
providing a link that, when activated, establishes a voice channel between the passenger and a customer representative and provides a unique identifier associated with the user-entered data that enables a customer representative to retrieve the user-entered data. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A system comprising:
a first computing device adapted to;
display an electronic form, receive user-entered data for at least one field present in the electronic form, and display a link that, when activated, calls a customer representative and provides a unique identifier associated with the user-entered data that enables a second computing device to retrieve the user-entered data based on the unique identifier. - View Dependent Claims (10, 11, 12, 13)
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14. A computer program product, tangibly embodied in an information carrier, the computer program product comprising instructions operable to cause data processing apparatus to:
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provide an electronic form;
receive user-entered data for at least one field present in the electronic form; and
provide a link that, when activated, establishes a voice channel between the passenger and a customer representative and provides a unique identifier associated with the user-entered data that enables a customer representative to retrieve the user-entered data. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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Specification