System and method for real-time, personalized, dynamic, interactive voice services for information related to existing travel schedule
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Abstract
A system and method for creation and automatic deployment of personalized, dynamic and interactive voice services relating to subscriber travel, including information derived from on-line analytical processing (OLAP) systems. More specifically, the invention relates to a system and method that enable personalized delivery of travel-related information in real-time, via natural language voice communication with a voice-enabled terminal device.
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Citations
49 Claims
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1-27. -27. (canceled)
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28. A method of providing real-time transmissions of travel information to a user, comprising the steps of:
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providing at least one voice service that can output travel information to a user when the at least one voice service is executed;
enabling a user to subscribe to the at least one voice service and provide personal information, wherein the personal information comprises at least user contact information;
determining, when at least one travel component of a user'"'"'s existing travel schedule has been altered, options to modify the user'"'"'s existing travel schedule based in part on the at least one altered travel component and the personal information;
generating content related to the user'"'"'s existing travel schedule from the determined options;
initiating an outbound communication to the user using the user contact information; and
communicating the content to the user. - View Dependent Claims (29, 30, 31, 32, 33, 34, 35, 36, 37)
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38. A system for providing real-time transmissions of travel information to a user, comprising:
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means for providing at least one voice service that can output travel information to a user when the at least one voice service is executed;
means for enabling a user to subscribe to the at least one voice service and provide personal information, wherein the personal information comprises at least user contact information;
means for determining, when at least one travel component of a user'"'"'s existing travel schedule has been altered, options to modify the user'"'"'s existing travel schedule based in part on the at least one altered travel component and the personal information;
means for generating content related to the user'"'"'s existing travel schedule from the determined options;
means for initiating an outbound communication to the user using the user contact information; and
means for communicating the content to the user. - View Dependent Claims (39, 40, 41, 42, 43, 44, 45, 46, 47)
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48. A method of providing real-time transmissions of airline flight information to a user, comprising:
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providing at least one voice service that can output airline flight information to a user;
enabling a user to subscribe to the at least one voice service and provide personal information, wherein the personal information comprises at least user contact information;
determining that at least one airline flight, for which the user has a reservation, is at least one of delayed, overbooked, or cancelled;
determining options to modify the user'"'"'s reservation;
generating content related to the user'"'"'s reservation from the determined options;
initiating an outbound communication to the user using the user contact information; and
communicating the content to the user.
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49. A system for providing real-time transmissions of airline flight information to a user, comprising:
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means for providing at least one voice service that can output airline flight information to a user;
means for enabling a user to subscribe to the at least one voice service and provide personal information, wherein the personal information comprises at least user contact information;
means for determining that at least one airline flight, for which the user has a reservation, is at least one of delayed, overbooked, or cancelled;
means for determining options to modify the user'"'"'s reservation;
means for generating content related to the user'"'"'s reservation from the determined options;
means for initiating an outbound communication to the user using the user contact information; and
means for communicating the content to the user.
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Specification