System and method for rating alternative solutions

• US 20050220280A1
• Filed: 10/28/2004
• Published: 10/06/2005
• Est. Priority Date: 10/31/2003
• Status: Abandoned Application

• Current Assignee: Fifth Third Bank (Fifth Third Bancorporation)
• Original Assignee: Fifth Third Bank (Fifth Third Bancorporation)
• Inventors: Steinberg, David A.
• Application Number:
  US10/975,721
• Publication Number:
  US 20050220280A1
• Time in Patent Office: Days
• US Class Current: 379/93.120
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/49 Connection to several service providers
• CPC Class Codes: H04M 15/58 based on statistics of usage or network monitoring
• CPC Class Codes: H04M 15/7655 shared by technologies
• CPC Class Codes: H04M 15/772 per service, e.g. prepay or post-pay
• CPC Class Codes: H04M 15/773 per technology, e.g. PSTN or wireless
• CPC Class Codes: H04M 15/80 Rating or billing plans; Tariff determination aspects
• CPC Class Codes: H04M 15/8044 Least cost routing
• CPC Class Codes: H04M 15/805 Bidding
• CPC Class Codes: H04M 2215/0152 General billing plans, rate plans, e.g. charge rates, numbering plans, rate centers, customer accounts
• CPC Class Codes: H04M 2215/0188 Network monitoring; statistics on usage on called/calling number
• CPC Class Codes: H04M 2215/42 Least cost routing, i.e. provision for selecting the lowest cost tariff
• CPC Class Codes: H04M 2215/46 Connection to several service providers
• CPC Class Codes: H04M 2215/725 Shared by technologies, e.g. one account for different access technologies
• CPC Class Codes: H04M 2215/7263 per service, e.g. prepay and post-pay
• CPC Class Codes: H04M 2215/7268 per technology, e.g. PSTN or wireless
• CPC Class Codes: H04M 2215/74 Rating aspects, e.g. rating parameters or tariff determination apects
• CPC Class Codes: H04M 2215/745 Least cost routing, e.g. Automatic or manual, call by call or by preselection
• CPC Class Codes: H04M 2215/7457 Biding

Abstract

A method of rating alternative solutions includes receiving preference indicators associated with a user and receiving prior use data associated with the user. The method further includes comparing alternative telecommunication service plans to the preference indicators and the prior use data and rating at least one of the alternative telephone service plans in response to the comparison.

Claims

1. A method of rating alternative telecommunication service plans, the method comprising:

receiving preference indicators associated with a user;

receiving prior use data associated with the user;

comparing the alternative telecommunication service plans to the preference indicators and the prior use data; and

rating at least one of the alternative telecommunication service plans in response to the comparison.

2. The method of claim 1, and further comprising:

determining mandatory requirements in response to receiving the preference indicators; and

further determining which of the alternative telecommunication service plans meet the mandatory requirements.

3. The method of claim 1, and further comprising:

receiving additional preference indicators associated with additional users associated with the user;

receiving additional prior use data associated with the additional users; and

wherein rating the at least one of the alternative telecommunication service plans further comprises rating the at least one of the alternative service plans in response to an additional comparison done using the additional preference indicators and the additional prior use data.

4. A method of rating alternative telecommunication service plans, the method comprising:

receiving mandatory requirements associated with a user;

receiving additional user information associated with a user;

comparing the alternative telecommunication service plans to the mandatory requirements;

selecting at least one of the alternative telecommunication service plans in response to the comparison;

additionally comparing the selected at least one of the alternative telecommunication service plans to the additional user information; and

rating at least one of the selected at least one alternative telecommunication service plans in response to the additional comparison.

5. A method of rating alternative telecommunication service plans using a computer, the method comprising:

receiving preference indicators associated with one or more users;

comparing the alternative telecommunication service plans to the preference indicators; and

rating at least one of the alternative telecommunication service plans in response to the comparison.

6. The method of claim 5, wherein rating at least one of the alternative telecommunication service plans includes assigning a score.

7. The method of claim 5, wherein rating at least one of the alternative telecommunication service plans includes assigning a rank.

8. The method of claim 5, wherein rating at least one of the alternative telecommunication service plans includes presenting a tabulation of the preference indicators to features of the at least one of the alternative telecommunication service plans.

9. The method of claim 5, wherein rating at least one of the alternative telecommunication service plans is in further response to a cost of the at least one of the alternative telecommunication service plans.

10. The method of claim 5, wherein rating at least one of the alternative telecommunication service plans is in further response to a quality of service rating of the at least one of the alternative telecommunication service plans.

11. The method of claim 5, wherein rating at least one of the alternative telecommunication service plans is in further response to a recommended rating of the at least one of the alternative telecommunication service plans.

12. The method of claim 5, wherein rating at least one of the alternative telecommunication service plans is in further response to an award associated with the at least one of the alternative telecommunication service plans.

13. The method of claim 5, wherein rating at least one of the alternative telecommunication service plans is in further response to a preferred relationship associated with the at least one of the alternative telecommunication service plans.

14. The method of claim 5, wherein receiving the preference indicators further comprises receiving ranked preference indicators.

15. The method of claim 5, wherein receiving the preference indicators further comprises receiving weighted preference indicators.

16. The method of claim 5, wherein receiving the preference indicators further comprises receiving mandatory requirements.

17. A system for rating alternative telecommunication service plans, the system comprising:

a network interface operable to receive data from a network, the data including preference indicators associated with a user;

a database operable to store parameters of the alternative telecommunication service plans; and

a processor in communication with the network interface and the database, the processor operable to compare the preference indicators to at least one of the parameters for at least one of the alternative telecommunication service plans and rate the at least one of the alternative telecommunication service plans in response to the comparison.

18. The system of claim 17, and further comprising a rules-based software engine stored in a memory, the processor operable to use the rules-based software engine to rate the at least one of the alternative telecommunication service plans in response to the comparison.

19. The system of claim 17, and further comprising fuzzy logic stored in a memory, the processor operable to use the fuzzy logic to rate the at least one of the alternative telecommunication service plans in response to the comparison.

20. The system of claim 17, and further comprising an iterative algorithm stored in a memory, the processor operable to use the iterative algorithm to rate the at least one of the alternative telecommunication service plans in response to the comparison.

21. The system of claim 17, and further comprising a second database operable to store prior use data associated with the user.

22. The system of claim 17, and further comprising a second database operable to store information about employees of an enterprise.

23. The system of claim 22, wherein the second database includes a prior use record for each of the employees.

24. The system of claim 22, wherein the second database is operable to store a threshold associated with one or more of the employees, the threshold designating an amount of use associated with generating a notification.

25. The system of claim 17, and further comprising a second database operable to store a threshold associated with one or more of the alternative telecommunication service plans, the threshold designating an amount of prior use data associated with offering a user or an enterprise a discounted price.

26. A method of rating alternative service plans, the method comprising:

receiving prior use data associated with a user;

comparing the alternative service plans to the prior use data; and

rating at least one of the alternative service plans in response to the comparison.

27. The method of claim 26, and further comprising:

determining a cost associated with the user in response to receiving the prior use data; and

generating a notification if the determined cost exceeds a predetermined threshold.

28. The method of claim 26, and further comprising:

receiving a request for a new product or service associated with the user; and

generating a notification in response to receiving the request.

29. The method of claim 28, and further comprising:

receiving an approval in response to the notification; and

initiating a purchase in response to the approval.

30. The method of claim 26, and further comprising:

updating a database of an enterprise in response to receiving the prior use data; and

comparing the prior use data to historical data stored in the database.

31. The method of claim 26, wherein comparing the prior use data includes comparing the prior use data to additional use data of other users.

32. The method of claim 26, wherein receiving prior use data includes the number of minutes used of a service during receiving a present month and further comprising:

comparing the received number of minutes to a threshold number of minutes; and

generating a notification in response to the comparison.

33. The method of claim 32, wherein generating a notification includes generating a notification that the threshold number of minutes available in a current service plan have been exceeded.

34. The method of claim 32, wherein generating a notification includes generating a notification that at least one of the alternative service plans is available that would reduce the cost of the service.

35. The method of claim 26, wherein rating at least one of the alternative service plans comprises determining a cost of the at least one of the alternative service plans during at least one historical billing period in response to the received prior use data.

36. The method of claim 26, and further comprising:

receiving hypothetical use data; and

wherein rating at least one of the alternative telecommunication service plans comprises determining a cost of the at least one of the alternative service plans during at least one future billing period using the hypothetical use data.

37. The method of claim 26, wherein rating at least one of the alternative service plans comprises determining a cost of the at least one of the alternative service plans during at least one future billing period using hypothetical use data derived from the prior use data.

38. The method of claim 26, and further comprising discounting a cost of at least one of the alternative service plans in response to receiving the prior use data.

39. The method of claim 26, and further comprising:

further comparing the prior use data to at least one threshold; and

discounting a cost of at least one of the alternative service plans in response to the further comparison.

40. The method of claim 26, and further comprising:

receiving additional prior use data associated with additional users; and

discounting a cost of at least one of the alternative service plans in response to receiving the additional prior use data and the number of additional users.

41. A method of rating alternative data and voice communications service plans using a computer, the method comprising:

receiving preference indicators associated with one or more users;

comparing the alternative data and voice communication service plans to the preference indicators; and

rating at least one of the alternative data and voice communication service plans in response to the comparison.

42. The method of claim 41, wherein comparing the alternative data and voice communication service plans further comprises comparing a first combination of a first data communications service plan offered by a first vendor and a first voice communications service plan offered by the first vendor to a second combination of a second data communications service plan offered by a second vendor and a second voice communications service plan offered by a third vendor.

43. The method of claim 41, wherein receiving preference indicators includes receiving first preference indicators associated with a service plan and second preference indicators associated with a communications device.

44. The method of claim 43, wherein comparing the alternative data and voice communication service plans further comprises comparing the second preference indicators to features of a communications device available under at least one of the alternative data and voice communication service plans.

45. A method of rating alternative service plans using a computer, the method comprising comparing mandatory requirements, desired optional service features, and prior use data to parameters of the alternative service plans and rating the alternative service plans in response to the comparison.