Method and system for improving at least one of a business process, product and service

• US 20050222897A1
• Filed: 01/11/2005
• Published: 10/06/2005
• Est. Priority Date: 04/01/2004
• Status: Abandoned Application

• Current Assignee: Siemens AG
• Original Assignee: Siemens AG
• Inventors: Meth, Hans, Schwarz, Rudi, Webs, Juergen, Walter, Johann
• Application Number:
  US11/032,031
• Publication Number:
  US 20050222897A1
• Time in Patent Office: Days
• US Class Current: 705/10
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/063 Operations research, analysis or management
• CPC Class Codes: G06Q 10/06395 Quality analysis or management

Abstract

A method is for improving at least one of a business process, product and service. The method may include accessing data relating to business objects of the at least one of a business process, product and service from a plurality of different databases. Thereafter, the accessed data may be translated and correlated for subsequent use in improving the at least one of a business process, product and service.

Claims

1. A method of improving at least one of a business process, product and service, comprising:

accessing data relating to business objects of the at least one of a business process, product and service from a plurality of different databases;

translating the accessed data; and

correlating the translated data for subsequent use in improving the at least one of a business process, product and service.

2. The method of claim 1, wherein the translating is achieved in a transaction layer, including rules for translating the data, obtained from different databases, into compatible data for correlation.

3. The method of claim 1, wherein at least a portion of the data stored in at least one database is incompatible with at least a portion of the data stored in at least one other database, and wherein the translating includes translating at least a portion of the data stored in each of the at least one and at least one other database into data compatible for correlation.

4. The method of claim 1, wherein at least some of the plurality of different databases are supported by different IT applications, wherein at least some of the data stored in databases supported by different IT applications are incompatible with each other.

5. The method of claim 4, wherein the translating includes rules for translating the data obtained from different databases, including at least some incompatible data of different databases supported by different IT applications, into compatible data for correlation.

6. The method of claim 1, wherein the data are accessed, translated into compatible data and then stored prior to correlation.

7. The method of claim 6, wherein the data are stored in a data warehouse, and then correlated in an information house.

8. The method of claim 1, further comprising:

generating at least one report from the correlated data, for use in improving the at least one of a business process, product and service.

9. The method of claim 1, further comprising:

generating at least one report from the correlated data, and sending the generated report to a process house for use in improving the at least one of a business process, product and service.

10. The method of claim 9, wherein the process house uses the generated at least one report to improve upon the handling of the business objects and thereby improve the at least one of a business process, product and service.

11. The method of claim 9, wherein the process house stores at least one of management, operating and support processes for the at least one of a business process, product and service, and uses the generated at least one report to improve upon the handling of at least one of the management, operating and support processes to thereby improve the at least one of the business process, product and service.

12. The method of claim 1, wherein a process house stores at least one of management, operating and support processes for the at least one of the business process, product and service, and wherein the accessed data relating to business objects includes results of at least one of the management, operating and support processes performed on the business objects.

13. The method of claim 12, further comprising:

generating at least one report from the correlated data, and sending the generated report to the process house for use in improving the at least one of a business process, product and service.

33. A system for implementing the method of claim 1.

34. A program, adapted to perform the method of claim 1, when executed on a computer device.

35. A computer readable medium, storing the program of claim 34.

14. A method of improving at least one of a business process, product and service, comprising:

accessing data relating to the at least one of a business process, product and service from a plurality of different databases, wherein the data are accessed from databases supported by a plurality of different IT applications;

translating the accessed data into compatible data; and

correlating the translated compatible data, wherein the correlations are used to improve the at least one of a business process, product and service.

15. The method of claim 14, wherein the data are accessed, translated into compatible data and then stored prior to correlation.

16. The method of claim 14, further comprising storing data supported by a plurality of different IT applications in a data warehouse prior to translating.

17. The method of claim 16, wherein the translating and correlating are performed in an information house using a transaction layer.

18. The method of claim 17, further comprising:

generating at least one report from the correlated data, and sending the generated report to at least one of a process, product and service house for use in improving the at least one of a business process, product and service.

19. The method of claim 14, wherein the accessed data includes business objects of the at least one of a business process, product and service.

20. The method of claim 19, further comprising:

generating at least one report from the correlated data, and sending the generated report to at least one of a process, product and service house for use in improving the business objects of the at least one of a process, product and service.

21. The method of claim 14, wherein the translating is achieved in a transaction layer including rules for translating the data, obtained from different databases, into compatible data for correlation.

22. The method of claim 14, wherein the translating includes rules for translating the data, obtained from different databases, into compatible data for correlation.

23. The method of claim 14, wherein at least some of the data stored in databases supported by different IT applications are incompatible with each other.

24. The method of claim 14, wherein the translating includes rules for translating the data obtained from different databases, including at least some of different databases supported by different IT applications, into compatible data for correlation.

25. The method of claim 23, wherein the translating includes rules for translating the data obtained from different databases, including at least some incompatible data of different databases supported by different IT applications, into compatible data for correlation.

26. The method of claim 14, wherein the data are stored in a data warehouse, and then correlated in an information house.

27. The method of claim 14, further comprising:

generating at least one report from the correlated data, and sending the generated report to a process house for use in improving the at least one of a business process, product and service.

28. The method of claim 27, wherein the process house uses the generated at least one report to improve upon the handling of business objects relating to the at least one of a business process, product and service and thereby improve the at least one of a business process, product and service.

29. The method of claim 27, wherein the process house stores at least one of management, operating and support processes for the at least one of a business process, product and service, and uses the generated at least one report to improve upon the handling of at least one of the management, operating and support processes to thereby improve the at least one of the business process, product and service.

30. The method of claim 14, wherein a process house stores at least one of management, operating and support processes for the at least one of the business process, product and service, and wherein the accessed data relates to business objects of the at least one of a business process, product and service, and includes results of at least one of the management, operating and support processes performed on the business objects.

31. The method of claim 30, further comprising:

generating at least one report from the correlated data, and sending the generated report to the process house for use in improving the at least one of a business process, product and service.

32. The method of claim 31, wherein the process house uses the generated at least one report to improve upon the handling of at least one of the management, operating and support processes to thereby improve the at least one of a business process, product and service.

36. A system for implementing the method of claim 14.

37. A program, adapted to perform the method of claim 14, when executed on a computer device.

38. A computer readable medium, storing the program of claim 37.

39. A system for improving at least one of a business process, product and service, comprising:

means for accessing data relating to the at least one of a business process, product and service from a plurality of different databases, wherein the data are accessed from databases supported by a plurality of different IT applications;

means for translating the accessed data into compatible data; and

means for correlating the translated compatible data, wherein the correlations are used to improve the at least one of a business process, product and service.

40. The system of claim 39, further comprising:

means for storing data supported by a plurality of different IT applications prior to translating.

41. The system of claim 39, further comprising:

means for generating at least one report from the correlated data, and for sending the generated report to at least one of a process, product and service house for use in improving the at least one of a business process, product and service.

42. The system of claim 39, wherein the accessed data includes business objects of the at least one of a business process, product and service.

43. The system of claim 42, further comprising:

means for generating at least one report from the correlated data, and sending the generated report to at least one of a process, product and service house for use in improving the business objects of the at least one of a process, product and service.

44. The system of claim 39, wherein at least some of the data stored in databases supported by different IT applications are incompatible with each other.

45. The system of claim 39, wherein the translating includes rules for translating the data obtained from different databases, including at least some of different databases supported by different IT applications, into compatible data for correlation.

46. The system of claim 44, wherein the translating includes rules for translating the data obtained from different databases, including at least some incompatible data of different databases supported by different IT applications, into compatible data for correlation.

47. A system for improving at least one of a business process, product and service, comprising:

at least one of a process, product and service house, adapted to store data in data bases relating to objects of a business, wherein the data are stored in databases supported by a plurality of different IT applications;

a transaction layer, adapted to access data relating to the at least one of a business process, product and service from a plurality of different databases, and adapted to translate the accessed data into compatible data; and

an information house, adapted to correlate the translated compatible data, wherein the correlations are used to improve the at least one of a business process, product and service.

48. The system of claim 47, further comprising:

a data warehouse, adapted to store data supported by a plurality of different IT applications prior to translating.

49. The system of claim 47, wherein at least one report is adapted to be generated from the correlated data, the generated report then adapted to be sent to the at least one of a process, product and service house for use in improving the at least one of a business process, product and service.

50. The system of claim 47, wherein the accessed data includes business objects of the at least one of a business process, product and service.

51. The system of claim 50, wherein at least one report is adapted to be generated from the correlated data, the generated report then adapted to be sent to the at least one of a process, product and service house for use in improving the at least one of a business process, product and service.

52. The system of claim 47, wherein at least some of the data stored in databases supported by different IT applications are incompatible with each other.

53. The system of claim 47, wherein the translating includes rules for translating the data obtained from different databases, including at least some of different databases supported by different IT applications, into compatible data for correlation.

54. The system of claim 52, wherein the translating includes rules for translating the data obtained from different databases, including at least some incompatible data of different databases supported by different IT applications, into compatible data for correlation.

55. A system for improving at least one of a business process, product and service, comprising:

means for storing data in data bases relating to objects of a business, wherein the data are stored in databases supported by a plurality of different IT applications;

means for accessing data relating to the at least one of a business process, product and service from a plurality of different databases, and adapted to translate the accessed data into compatible data; and

means for correlating the translated compatible data, wherein the correlations are used to improve the at least one of a business process, product and service.

56. The system of claim 55, further comprising:

means for storing data supported by a plurality of different IT applications prior to translating.

57. The system of claim 55, further comprising:

means for generating at least one report from the correlated data, and for sending the generated report to at least one of a process, product and service house for use in improving the at least one of a business process, product and service.

58. The system of claim 55, wherein the accessed data includes business objects of the at least one of a business process, product and service.

59. The system of claim 58, further comprising:

means for generating at least one report from the correlated data, and sending the generated report to at least one of a process, product and service house for use in improving the business objects of the at least one of a process, product and service.

60. The system of claim 55, wherein at least some of the data stored in databases supported by different IT applications are incompatible with each other.

61. The system of claim 55, wherein the translating includes rules for translating the data obtained from different databases, including at least some of different databases supported by different IT applications, into compatible data for correlation.

62. The system of claim 60, wherein the translating includes rules for translating the data obtained from different databases, including at least some incompatible data of different databases supported by different IT applications, into compatible data for correlation.