System and method for returning merchandise
First Claim
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1. A system for returning merchandise to a merchant, the system comprising:
- a merchant computer in communication with a customer computer over a computer network, wherein the merchant computer includes a processor coupled to a memory area;
a first control logic stored in the memory area and executable by the processor of the merchant computer for receiving a merchandise identifier from a customer for identifying the merchandise to be returned;
a second control logic stored in the memory area and executable by the processor of the merchant computer for determining whether the merchandise is eligible to be returned by searching a memory area of the merchant computer using the merchandise identifier;
a third control logic stored in the memory area and executable by the processor of the merchant computer for creating a merchandise return form having the merchandise identifier of the merchandise that is eligible to be returned, based on said determining, said merchandise return form being capable of being edited by the customer;
a fourth control logic stored in the memory area and executable by the processor of the merchant computer for transmitting the merchandise return form from the merchant computer to the customer over the computer network for displaying on the customer computer; and
a fifth control logic stored in the memory area and executable by the processor of the merchant computer for receiving the edited merchandise return form at the merchant computer over the computer network from the customer computer.
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Abstract
A system and method for returning merchandise to a merchant over a computer network is disclosed. According to one embodiment, a merchant computer receives a merchandise identifier associated with the merchandise to be returned. The merchant computer creates a merchandise return form having the merchandise identifier of the merchandise to be returned, and transmits the merchandise return form over the computer network to the customer computer.
29 Citations
45 Claims
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1. A system for returning merchandise to a merchant, the system comprising:
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a merchant computer in communication with a customer computer over a computer network, wherein the merchant computer includes a processor coupled to a memory area;
a first control logic stored in the memory area and executable by the processor of the merchant computer for receiving a merchandise identifier from a customer for identifying the merchandise to be returned;
a second control logic stored in the memory area and executable by the processor of the merchant computer for determining whether the merchandise is eligible to be returned by searching a memory area of the merchant computer using the merchandise identifier;
a third control logic stored in the memory area and executable by the processor of the merchant computer for creating a merchandise return form having the merchandise identifier of the merchandise that is eligible to be returned, based on said determining, said merchandise return form being capable of being edited by the customer;
a fourth control logic stored in the memory area and executable by the processor of the merchant computer for transmitting the merchandise return form from the merchant computer to the customer over the computer network for displaying on the customer computer; and
a fifth control logic stored in the memory area and executable by the processor of the merchant computer for receiving the edited merchandise return form at the merchant computer over the computer network from the customer computer. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A system for returning unwanted merchandise to a merchant over a computer network, the system comprising:
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a merchant computer coupled with a customer computer through the computer network, the customer computer providing a merchandise identifier associated with the unwanted merchandise to the merchant computer, wherein the merchant computer has a memory area that is searchable for determining whether the merchandise corresponding to the received merchandise identifier is eligible to be returned; and
an executable program code stored in the memory area of the merchant computer for creating an unwanted merchandise return form to display on the customer computer having the merchandise identifier of the merchandise that is eligible to be returned, for receiving an input to the unwanted merchandise return form, displayed on the customer computer, from the customer to indicate that the customer has finished completing the unwanted merchandise return form, and for receiving the completed unwanted merchandise return form at the merchant computer over the computer network from the customer computer. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22)
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23. A system for returning unwanted merchandise to a merchant over a computer network, the system comprising:
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a merchant computer coupled with a customer computer through the computer network, the customer computer providing a merchandise identifier associated with the unwanted merchandise to the merchant computer, wherein the merchant computer has a memory area that is searchable for determining whether the merchandise corresponding to the received merchandise identifier is eligible to be returned; and
a means for creating an unwanted merchandise return form to display on the customer computer, wherein the form has the merchandise identifier of the merchandise that is eligible to be returned, for receiving an input to the unwanted merchandise return form, displayed on the customer computer, from the customer to indicate that the customer has finished completing the unwanted merchandise return form, and for receiving the completed unwanted merchandise return form at the merchant computer over the computer network from the customer computer. - View Dependent Claims (24, 25, 26, 27, 28, 29, 30, 31, 32, 33)
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34. A method for returning unwanted merchandise to a merchant having a merchant computer in communication with a customer computer over a computer network, the method comprising:
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receiving a merchandise identifier from a customer for identifying the unwanted merchandise to be returned;
determining whether the unwanted merchandise is eligible to be returned by searching a memory area of the merchant computer using the merchandise identifier;
creating an unwanted merchandise return form having the merchandise identifier of the merchandise that is eligible to be returned, based on said determining, said unwanted merchandise return form being capable of receiving input from the customer;
transmitting the unwanted merchandise return form from the merchant computer to the customer over the computer network for displaying on the customer computer;
receiving an input to the unwanted merchandise return from the customer to indicate that the customer has finished completing the unwanted merchandise return form; and
receiving the completed unwanted merchandise return form at the merchant computer over the computer network from the customer computer. - View Dependent Claims (35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45)
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Specification