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System and method for returning merchandise

  • US 20050222911A1
  • Filed: 03/30/2004
  • Published: 10/06/2005
  • Est. Priority Date: 03/30/2004
  • Status: Abandoned Application
First Claim
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1. A system for returning merchandise to a merchant, the system comprising:

  • a merchant computer in communication with a customer computer over a computer network, wherein the merchant computer includes a processor coupled to a memory area;

    a first control logic stored in the memory area and executable by the processor of the merchant computer for receiving a merchandise identifier from a customer for identifying the merchandise to be returned;

    a second control logic stored in the memory area and executable by the processor of the merchant computer for determining whether the merchandise is eligible to be returned by searching a memory area of the merchant computer using the merchandise identifier;

    a third control logic stored in the memory area and executable by the processor of the merchant computer for creating a merchandise return form having the merchandise identifier of the merchandise that is eligible to be returned, based on said determining, said merchandise return form being capable of being edited by the customer;

    a fourth control logic stored in the memory area and executable by the processor of the merchant computer for transmitting the merchandise return form from the merchant computer to the customer over the computer network for displaying on the customer computer; and

    a fifth control logic stored in the memory area and executable by the processor of the merchant computer for receiving the edited merchandise return form at the merchant computer over the computer network from the customer computer.

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