Presence-based system management information routing system

• US 20050223287A1
• Filed: 03/25/2004
• Published: 10/06/2005
• Est. Priority Date: 03/25/2004
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Kumhyr, David Bruce, Harold, Ward K., Childress, Rhonda L., Pennell, Neil Raymond
• Application Number:
  US10/809,584
• Publication Number:
  US 20050223287A1
• Time in Patent Office: Days
• US Class Current: 714/26
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A system, method and computer instructions are disclosed for routing system management information to entities or parties who are responsible for responding to the management information. If a management agent or managed resource associated with a computer-based management system desires to send event or notification information to an entity, party or person responsible for responding to the event or notification information, the management agent or managed resource can determine an identity of an entity, party or person responsible for responding to the event or notification from a prioritized “on-call list”. The management agent or managed resource can then determine the availability of the identified entity, party or person from a Presence Network, and send the event or notification information to a resource where the identified entity, party or person is currently “present”. The presence information obtained from the Presence Network can be used by the management agent or managed resource to determine which of the responsible entities, parties or persons are available at run-time. The management agent or managed resource can then forward the event or notification information to the most appropriate responsible entity, party or person.

Claims

1. A data processing system for routing system management information, comprising:

a plurality of notification units;

a network coupled to said plurality of notification units, said network operable to determine whether each notification unit of said plurality of notification units is available to receive system management information; and

a plurality of management units coupled to said network, at least one management unit of said plurality of management units operable to;

generate said system management information;

determine an identity of an intended recipient for said system management information;

associate said identity with at least one notification unit of said plurality of notification units; and

determine whether said at least one notification unit is available to receive said system management information.

2. The data processing system of claim 1, wherein said at least one management unit is further operable to send said system management information to said at least one notification unit via an instant message if said at least one notification unit is available to receive said system management information.

3. The data processing system of claim 1, wherein said network comprises a presence network.

4. The data processing system of claim 1, wherein said network comprises an instant messaging network.

5. The data processing system of claim 1, wherein said at least one notification unit comprises an instant messaging client associated with said intended recipient.

6. The data processing system of claim 1, wherein said at least one management unit comprises at least one of a management agent and a managed resource.

7. The data processing system of claim 1, wherein said system management information comprises event information or notification information.

8. The data processing system of claim 1, wherein said intended recipient comprises at least one of an entity, party and person having a responsibility for responding to said system management information.

9. The data processing system of claim 1, wherein the operation to determine said identity comprises an operation to access an on-call list of responsible entities, parties or persons.

10. A method in a data processing system for routing system management information, the method comprising the steps of:

coupling a network to a plurality of notification units;

said network determining whether each notification unit of said plurality of notification units is available to receive system management information;

coupling a plurality of management units to said network; and

at least one management unit of said plurality of management units generating said system management information, determining an identity of an intended recipient for said system management information, associating said identity with at least one notification unit of said plurality of notification units, and determining whether said at least one notification unit is available to receive said system management information.

11. The method of claim 10, further comprising the step of said at least one management unit sending said system management information to said at least one notification unit via an instant message if said at least one notification unit is available to receive said system management information.

12. The method of claim 10, wherein said network comprises a presence network.

13. The method of claim 10, wherein said network comprises an instant messaging network.

14. The method of claim 10, wherein said at least one notification unit comprises an instant messaging client associated with said intended recipient.

15. The method of claim 10, wherein said at least one management unit comprises at least one of a management agent and a managed resource.

16. The method of claim 10, wherein said system management information comprises event information or notification information.

17. The method of claim 10, wherein said intended recipient comprises at least one of an entity, party and person having a responsibility for responding to said system management information.

18. The method of claim 10, wherein the step to determine said identity comprises accessing an on-call list of responsible entities, parties or persons.

19. A computer program product in a computer-readable medium for routing system management information, the computer program product comprising:

first instructions for coupling a network to a plurality of notification units;

second instructions for determining whether each notification unit of said plurality of notification units is available to receive system management information;

third instructions for coupling a plurality of management units to said network;

fourth instructions for generating said system management information;

fifth instructions for determining an identity of an intended recipient for said system management information;

sixth instructions for associating said identity with at least one notification unit of said plurality of notification units; and

seventh instructions for determining whether said at least one notification unit is available to receive said system management information.

20. The computer program product of claim 19, further comprising:

eighth instructions for sending said system management information to said at least one notification unit via an instant message if said at least one notification unit is available to receive said system management information.