Content analysis using categorization
First Claim
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1. A method of analyzing the content of an incoming electronic message (IEM), the method comprising:
- classifying the IEM using query-based classification to select at least one category that relates to the content of the IEM; and
classifying the IEM using an example-based classification algorithm to search through a set of stored previous electronic messages, each stored previous electronic message being associated with at least one of the selected categories, to identify at least one stored previous electronic message that relates to the content of the IEM.
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Abstract
A system is disclosed to provide content analysis services. The system includes a classifier that provides one or more recommendations based on an incoming message. The classifier combines query-based classification and example-based classification to classify an incoming message. The system may include a user application that allows the classifier to process and respond to incoming messages.
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Citations
17 Claims
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1. A method of analyzing the content of an incoming electronic message (IEM),
the method comprising: -
classifying the IEM using query-based classification to select at least one category that relates to the content of the IEM; and
classifying the IEM using an example-based classification algorithm to search through a set of stored previous electronic messages, each stored previous electronic message being associated with at least one of the selected categories, to identify at least one stored previous electronic message that relates to the content of the IEM. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A computer program product tangibly embodied in an information carrier, the computer program product containing instructions that, when executed, cause a processor to perform operations to analyze the content of an incoming electronic message (IEM), the operations comprising:
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classify the incoming message using query-based classification to select at least one category that relates to the content of the IEM; and
classify the IEM using an example-based classification algorithm to search through a set of stored previous electronic messages, each stored previous electronic message being associated with at least one of the selected categories, to identify at least one stored previous electronic message that relates to the content of the IEM.
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17. A system for responding to incoming electronic messages (IEM), the system comprising:
a content analysis engine that uses query-based classification to select at least one category that relates to the content of the IEM, and uses an example-based classification algorithm to search through a set of stored previous electronic messages, each stored previous electronic message being associated with at least one of the selected categories, to identify at least one stored previous electronic message that relates to the content of the IEM.
Specification