Service database with component images

• US 20050234602A1
• Filed: 04/13/2005
• Published: 10/20/2005
• Est. Priority Date: 04/16/2004
• Status: Abandoned Application

• Current Assignee: Snap-On Incorporated
• Original Assignee: Snap-On Incorporated
• Inventors: Rigsby, Stephen K.
• Application Number:
  US11/104,550
• Publication Number:
  US 20050234602A1
• Time in Patent Office: Days
• US Class Current: 701/1
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

A vehicle service database includes a work order data structure listing at least one component to be serviced, installed, replaced, or repaired. The vehicle service database also includes an image data structure for representing a digital image of the at least one component. The service technician uses an imaging device to photograph one or more components. The resulting images are stored in the database or other file system to provide visual confirmation or proof that the work has been performed. Further features and advantages, such as transmitting an image to an insurance provider, are also provided.

Claims

1. A vehicle service database stored in a computer-readable medium comprising:

a work order data structure reciting at least one component to be serviced, installed, replaced, or repaired; and

an image data structure for representing a digital image of the at least one component.

2. The medium of claim 1, wherein the work order data structure includes a link to the image data structure.

3. The medium of claim 1, wherein the image data structure includes a plurality of views of a replaced component.

4. The medium of claim 1, wherein the image data structure includes a replaced component image and a new component image.

5. The medium of claim 1, wherein the image data structure includes at least one in situ image.

6. The medium of claim 1, wherein the digital image comprises a video clip.

7. A vehicle diagnostic system comprising:

a computing device including a service database, the service database including a work order data structure reciting at least one component to be serviced, installed, replaced, or repaired and an image data structure for representing a digital image of the at least one component; and

an imaging device coupled to the computing device and configured to provide a digital image for storage into the service database.

8. The system of claim 7, wherein the work order data structure includes a link to the image data structure.

9. The system of claim 7, wherein the image data structure includes a replaced component.

10. The system of claim 7, wherein the image data structure includes a replaced component image and a new component image.

11. The system of claim 7, wherein the image data structure includes at least one in situ image.

12. A method for storing an image into a vehicle services database, the method comprising:

receiving image data from an imaging device;

associating the image data with a work order; and

storing the image data into the vehicle service database.

13. The method of claim 12, wherein the imaging device comprises a video camera and the image data comprises a video clip.

14. A method for providing visual confirmation of task completing to a requesting party, the method comprising:

accessing a work order associated with the task from a vehicle services database;

retrieving image data from the vehicle service database; and

providing the image data to the requesting party.

15. The method of claim 14, wherein the providing further includes:

sending the image data to the requesting party via electronic mail.

16. The method of claim 14, wherein the providing further includes:

transmitting the image data to the requesting party via a data network.

17. The method of claim 14, wherein the requesting party is an insurance provider or claims agent.