Electronic appointment scheduling for medical resources

• US 20050234741A1
• Filed: 08/09/2004
• Published: 10/20/2005
• Est. Priority Date: 04/16/2004
• Status: Abandoned Application

• Current Assignee: Epic Systems Corporation
• Original Assignee: Epic Systems Corporation
• Inventors: Rana, Sumit, Sidney, Matt, Anand, Sapan, Bellam, Sashi, Sannes, Davin
• Application Number:
  US10/914,471
• Publication Number:
  US 20050234741A1
• Time in Patent Office: Days
• US Class Current: 705/2
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 10/1095 Meeting or appointment
• CPC Class Codes: G16H 10/20 for electronic clinical trials or questionnaires
• CPC Class Codes: G16H 40/20 for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms

Abstract

A programmable rules-based interface between a patient and an electronic medical record EMR allows controlled patient access to the EMR allowing increased patient participation in the healthcare process. The interface allows the patient to directly schedule appointments for procedures, while filtering requests from patients who are not eligible for a given treatment, thereby limiting waste in resources.

Claims

1. A system for scheduling patient appointments comprising:

a) a patient interface terminal;

b) a computer system receiving a reason for a medical appointment and a time frame for scheduling an appointment from the patient interface terminal, the computer system being adapted to;

i) identify medical resources necessary for the requested medical appointment; and

ii) identify at least one time that the medical resources are available within the requested time frame; and

iii) present at least one schedule option at the interface terminal based on the identified medical services and resources.

2. The scheduling system of claim 1, wherein the medical resource is at least one of a geographic location, a healthcare provider, and a medical equipment.

3. The scheduling system of claim 1, wherein the medical resource is a geographic office location.

4. The scheduling system of claim 1, wherein the medical resource is an educational seminar.

5. The scheduling system of claim 1, wherein the medical resource is medical equipment.

6. The scheduling system of claim 1, wherein the medical resource is a medical practitioner practicing in the area of the selected healthcare service.

7. The scheduling system of claim 1, wherein the schedule options presented at the patient terminal indicates schedule options for resources available within the range of times.

8. The scheduling system of claim 1, wherein the information from the patient terminal includes a range of geographic locations acceptable for the appointment and wherein the schedule options presented indicate schedule options for resources available within the range of geographic locations.

9. The scheduling system of claim 1, wherein the server communicates with a database providing data indicating appointment lengths linked to types of healthcare service appointments and wherein the presenting of schedule options indicates schedule options accommodating an appointment of the appointment length linked to the type of healthcare service appointment.

10. The scheduling system of claim 1, wherein the schedule options presented indicate only healthcare providers and resources that can coordinate to provide the healthcare service.

11. The scheduling system of claim 1, wherein the computer system further accepts an input from the patient interface terminal for an appointment selected from the schedule options and submits appointment data to a schedule for the healthcare provider.

12. The scheduling system of claim 1, wherein the computer system further accepts an input from the patient interface terminal for an appointment selected from the schedule options and submits appointment data to a schedule for the resource in real time.

13. The scheduling system of claim 1, wherein the computer system further accepts an input from the patient interface terminal for an appointment selected from the schedule options and wherein the computer system provides a reminder notification to the patient interface terminal.

14. The scheduling system of claim 13, wherein the computer system further provides a reminder to the patient based on stored patient preferences.

15. The scheduling system of claim 13, wherein the reminder is selected by the patient from the patient interface terminal.

16. The scheduling system as defined in claim 15, wherein the patient preference overrides a stored default preference.

17. The scheduling system of claim 1, wherein the computer system further receives from the patient interface terminal a notice of appointment cancellation and submits cancellation data to a schedule for the resource.

18. The scheduling system of claim 1, wherein the computer system further receives from the patient interface terminal a notice of appointment cancellation and submits cancellation data to a schedule for the healthcare provider to remove the appointment from the schedule.

19. The scheduling system of claim 1, wherein the computer system further receives from the patient interface terminal a notice of appointment and submits appointment data to a schedule for the healthcare provider, the appointment data indicating schedule resources;

and

wherein the computer system further receives information from the healthcare provider modifying the schedule resources by the healthcare provider.

20. The scheduling system of claim 1, wherein the computer system includes central database holding schedules for healthcare providers and resources and accesses the central database to identify healthcare providers for the service and identify resources required for the service to present schedule options according to common schedule openings of healthcare providers and resources.

21. The scheduling system of claim 20, wherein the common schedule openings are of healthcare providers and resources within a predetermined geographic range

22. The scheduling system of claim 1, wherein the healthcare service requires multiple sequential steps and wherein the computer system identifies healthcare providers and resources for each step of the service.

23. The scheduling system of claim 18, wherein the computer system presents schedule options at the interface terminal based on the multiple identified providers and resources providing different combinations of the multiple providers and resources.

24. The scheduling system of claim 23, wherein the compute system presents a schedule option for the first available appointment.

25. The scheduling system of claim 24, wherein the first step requires a test and wherein the computer system communicates with a database providing data indicating laboratory test processing delay associated with the test and wherein the presenting of schedule options indicates schedule options accommodating a test processing delay.

26. The scheduling system of claim 24, wherein the steps require resources and/or healthcare providers at different geographic locations and wherein the computer system communicates with a database providing data indicating travel time delay between the geographic locations and wherein the presenting of schedule options indicates schedule options accommodating travel time delay.

27. The scheduling system of claim 13, wherein the reminder notification is provided at a predetermined time prior to a date of the schedule appointment.

28. The scheduling system of claim 13, wherein the reminder notification is provided at a time selected by the patient through the patient interface terminal.

29. The scheduling system of claim 1, wherein the patient interface terminal is an internet terminal.

30. The scheduling system of claim 1, wherein the patient interface is a kiosk.

31. The scheduling system of claim 1, wherein the selected medical appointment comprises a plurality of steps, each step including a medical resource, and wherein the computer system is adapted to store a log of an order of the steps.

32. The scheduling system of claim 31, wherein the computer systems is adapted to retrieve the log of the order of steps and to cancel each of the steps in the log when a request for a cancellation is received by the computer system.

33. A system for scheduling patient appointments comprising:

a) a patient interface terminal;

b) a computer system receiving a reason for a medical appointment and a range of times for scheduling an appointment from the patient interface terminal, the computer system being adapted to identify medical resources necessary for the requested medical appointment; and

, based on at least one of the reason and the medical resources required to;

i) provide instructions for a patient at the patient interface terminal to prepare for the medical appointment; and

ii) provide a questionnaire at the patient interface terminal to obtain data from the patient prior to the medical appointment.

34. A system for scheduling patient appointments comprising:

a) a patient interface terminal;

b) a computer system receiving a patient identifier and a reason for a requested medical appointment from the patient interface terminal, the computer system being adapted to access data in a medical records database and to;

i) identify a patient based on the patient identifier;

ii) retrieve medical data about the patient from the medical records database; and

iii) determine whether the patient is eligible for the requested medical appointment based on the reason and the medical data.