Systems and methods for processing emergency calls through a public switched telephone network

• US 20050238142A1
• Filed: 04/27/2004
• Published: 10/27/2005
• Est. Priority Date: 04/27/2004
• Status: Active Grant

• Current Assignee: Qwest Communications International Incorporated (Lumen Technologies, Inc.)
• Original Assignee: Qwest Communications International Incorporated (Lumen Technologies, Inc.)
• Inventors: Winegarden, James F.
• Granted Patent: US 7,133,499 B2
• Time in Patent Office: Days
• US Class Current: 379/45
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems
• CPC Class Codes: H04Q 3/0062 Provisions for network management

Abstract

A method of making an emergency call that includes dialing a three-digit emergency number on a communication device, translating the three-digit emergency number into an emergency service number at an interface, where the interface uses the emergency service number to initiate the emergency call with a public switched telephone network, and sending the emergency call in the public switched telephone network to an emergency selective router, where the emergency selective router routes the emergency call to a public safety answering point. Also, a system to make an emergency call that includes a communication device having an input to dial a three-digit emergency number, an interface to translate the three-digit emergency number into an emergency service number used to initiate an emergency call with a public switched telephone network, and an emergency selective router that receives the emergency call and routes it to a public safety answering point.

Claims

1. A method of making an emergency call comprising:

dialing a three-digit emergency number on a communication device;

translating the three-digit emergency number into an emergency service number at an interface, wherein the interface uses the emergency service number to initiate the emergency call with a public switched telephone network; and

sending the emergency call in the public switched telephone network to an emergency selective router, wherein the emergency selective router routes the emergency call to a public safety answering point.

2. The method of claim 1, wherein the call bypasses a dedicated emergency service trunk.

3. The method of claim 1, wherein the three-digit emergency number is 9-1-1.

4. The method of claim 1, wherein the emergency service number comprises a numbering plan digit.

5. The method of claim 1, wherein the emergency service number comprises a ten-digit number.

6. The method of claim 1, wherein the interface comprises a gateway or a switch that translates automatically the three-digit emergency number into the emergency service number.

7. The method of claim 1, wherein the communication device is a wireline telephone, a wireless telephone, or a voice over internet protocol telephone.

8. The method of claim 1, wherein the emergency call is given emergency status by the public switched telephone network and restrictions are removed on identification data associated with the call.

9. The method of claim 1, wherein the emergency selective router uses automatic number identification data associated with the emergency call to identify the public safety answering point.

10. The method of claim 1, wherein the emergency selective router relays identification data to the public safety answering point along with the emergency call.

11. The method of claim 1, wherein the public switched telephone network comprises a switch that is compatible with the SS7 communication protocol.

12. The method of claim 1, wherein in the three-digit emergency number is dialed by an emergency service requestor.

13. The method of claim 12, wherein the emergency service requestor is a person or an electronic security system.

22. The method of claim 1, wherein the public safety access point comprises a dispatcher for a police department, a fire department, an ambulance company or a hospital.

14. A system to make an emergency call comprising:

a communication device comprising an input to dial a three-digit emergency number;

an interface to translate the three-digit emergency number into an emergency service number, wherein the interface uses the emergency service number to initiate the emergency call with a public switched telephone network; and

an emergency selective router that receives the emergency call from the public switched telephone network and routes the call to a public safety answering point.

15. The system of claim 14, wherein the communications device comprises a wireline telephone, a wireless telephone, or a voice over internet protocol telephone.

16. The system of claim 14, wherein the three-digit emergency number is 9-1-1.

17. The system of claim 14, wherein the interface comprises a gateway or a switch that translates automatically the three-digit number into the emergency service number.

18. The system of claim 14, wherein the emergency service number comprises a ten-digit number.

19. The system of claim 14, wherein the call bypasses a dedicated emergency service trunk coupled to the emergency selective router.

20. The system of claim 14, wherein the system does not include a dedicated emergency service trunk to route emergency calls to the emergency selective router.

21. A method of routing an emergency call through a public switched telephone network, the method comprising:

translating, automatically, a three-digit emergency number dialed by an emergency service requestor into an emergency service number, wherein the emergency service number is used to initiate the emergency call with the public switched telephone network; and

sending the emergency call through the public switched telephone network to an emergency selective router, wherein the emergency selective router routes the call to a public safety answering point, wherein the emergency call is not sent through a dedicated emergency service trunk.