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System and method for dialog management within a call handling system

  • US 20050238161A1
  • Filed: 04/22/2004
  • Published: 10/27/2005
  • Est. Priority Date: 04/22/2004
  • Status: Active Grant
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1. A method for dialog management within a call handling system, comprising:

  • initiating a dialog between a contact and an operator;

    monitoring a dialog attribute;

    presenting an instantaneous value of the dialog attribute on an operator display; and

    effecting a dialog rule in response to a value of the dialog attribute.

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