Method and system of remote monitoring and support of devices, extracting data from different types of email messages, and storing data according to data structures determined by the message types

• US 20050240939A1
• Filed: 04/26/2004
• Published: 10/27/2005
• Est. Priority Date: 10/15/2001
• Status: Abandoned Application

• Current Assignee: Avery Fong, Tetsuro Motoyama
• Original Assignee: Avery Fong, Tetsuro Motoyama
• Inventors: Motoyama, Tetsuro, Fong, Avery
• Application Number:
  US10/831,187
• Publication Number:
  US 20050240939A1
• Time in Patent Office: Days
• US Class Current: 719/313
• CPC Class Codes: H04L 41/046 comprising network management agents or mobile agents therefor
• CPC Class Codes: H04L 41/06 Management of faults, events, alarms or notifications
• CPC Class Codes: H04L 41/0853 by actively collecting configuration information or by backing up configuration information
• CPC Class Codes: H04L 41/0856 by backing up or archiving configuration information
• CPC Class Codes: H04L 43/00 Arrangements for monitoring or testing data switching networks
• CPC Class Codes: H04L 43/0811 by checking connectivity
• CPC Class Codes: H04L 43/0882 Utilisation of link capacity
• CPC Class Codes: H04L 43/10 Active monitoring, e.g. heartbeat, ping or trace-route
• CPC Class Codes: Y10S 707/99945 Object-oriented database structure processing

Abstract

A method, system and program product for implementing communication to download a driver to a target device or business office appliance using an electronic network message or e-mail. A newest driver for the device/appliance may be downloaded from, for example, a service center connected to the device/appliance through a Wide Area Network (WAN) such as the Internet. The device driver of a client computer using the device/appliance may be updated from the target device/appliance if it is determined that a user of the client computer desires to update the driver of the client computer.

Claims

1. A method comprising the steps of:

monitoring a first device by a second device;

determining, by the second device, whether a current device driver in the first device is a desired device driver; and

first transferring the desired device driver from the second device to the first device when it is determined that the current device driver in the first device is different from the desired device driver, where the current device driver and the desired device driver are configured to control operations of the first device.

2-30. -30. (canceled)