System and method to facilitate differentiated levels of service in a network-based marketplace
First Claim
1. A system to facilitate differentiated levels of service in a network-based marketplace, the system including:
- a transaction monitor to monitor activity of a user with respect to a network-based marketplace;
a status generator to generate a status within the network-based marketplace, for the user based at least partially on the monitored activity; and
a user service module to provide service within the network-based marketplace to the user in accordance with the determined status of the user.
2 Assignments
0 Petitions
Accused Products
Abstract
A method and a system to facilitate differentiated levels of service in a network-based marketplace are described. The system may include a transaction monitor to monitor activity of a user with respect to a network-based marketplace; a status generator to generate a status within the network-based marketplace, for the user based at least partially on the monitored activity; and a user service module to provide service within the network-based marketplace to the user in accordance with the determined status of the user. Users may achieve a preferred user status within the network-based marketplace. A preferred user may receive preview listings of items that are not available to users who did not achieve a preferred user status. A preferred user may also receive personalized customer service within the network-based marketplace.
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Citations
34 Claims
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1. A system to facilitate differentiated levels of service in a network-based marketplace, the system including:
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a transaction monitor to monitor activity of a user with respect to a network-based marketplace;
a status generator to generate a status within the network-based marketplace, for the user based at least partially on the monitored activity; and
a user service module to provide service within the network-based marketplace to the user in accordance with the determined status of the user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
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17. A method to facilitate differentiated levels of service in a network-based marketplace, the method including:
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monitoring activity of a user with respect to a network-based marketplace;
determining a status, within the network-based marketplace, for the user based at least partially on the monitored activity; and
providing service within the network-based marketplace to the user in accordance with the determined status of the user. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32)
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33. A method to facilitate differentiated levels of service in a network-based marketplace, the method including:
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means for monitoring activity of a user with respect to a network-based marketplace;
means for determining a status, within the network-based marketplace, for the user based at least partially on the monitored activity; and
means for providing service within the network-based marketplace to the user in accordance with the determined status of the user.
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34. A machine-readable medium having stored thereon data representing sets of instructions which, when executed by a machine, cause the machine to:
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monitor activity of a user with respect to a network-based marketplace;
determine a status, within the network-based marketplace, for the user based at least partially on the monitored activity; and
provide service within the network-based marketplace to the user in accordance with the determined status of the user.
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Specification