Data collection, processing and analysis systems, such as for use in a food service environment

• US 20050246223A1
• Filed: 04/28/2005
• Published: 11/03/2005
• Est. Priority Date: 04/28/2004
• Status: Abandoned Application

• Current Assignee: Cereality Operators, Inc. (Kahala-Cold Stone Holding Co.)
• Original Assignee: Cereality Operators, Inc. (Kahala-Cold Stone Holding Co.)
• Inventors: Roth, David, Bacher, Rick
• Application Number:
  US11/119,337
• Publication Number:
  US 20050246223A1
• Time in Patent Office: Days
• US Class Current: 705/10
• CPC Class Codes: A47F 10/06 for restaurant service systems table equipment A47G ; dirty crockery transport in association with crockery washing machines A47L15/00
• CPC Class Codes: A47G 21/181 combined with cutlery or other eating utensils
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 50/12 Hotels or restaurants
• CPC Class Codes: G06Q 99/00 Subject matter not provided for in other groups of this subclass

Abstract

Methods and systems for collecting and processing data related to food, beverages, and associated goods and services are described herein. In one embodiment, a method for obtaining consumer data relating to cereal includes providing a menu to a customer in a quick-serve restaurant setting. The menu can include at least one selection that allows the customer to choose two different, competitively-branded breakfast cereals from a list of competitively-branded breakfast cereals. The method can further include receiving a request from the customer for two of the competitively-branded breakfast cereals on the list. In response to receiving the request, the method can additionally include recording information related to the request in a database, and providing at least a portion of the recorded information to a third party user.

Claims

1. A method for obtaining consumer data relating to cereal, the method comprising:

providing a menu to a customer in a quick-serve restaurant setting, the menu including at least one menu item that allows the customer to select two different, competitively-branded breakfast cereals from a list of competitively-branded breakfast cereals;

receiving a request from the customer associated with the menu item, wherein the request relates to a first selection of a first one of the competitively-branded cereals and a second selection of a second one of the competitively-branded breakfast cereals, and wherein the first competitively-branded breakfast cereal is made by a first manufacturer and the second competitively-branded breakfast cereal is made by a second manufacturer;

in response to receiving the request from the customer, recording information related to the request in a database, the recorded information including at least a first identifier for the first competitively-branded breakfast cereal and a second identifier for the second competitively-branded breakfast cereal; and

providing at least a portion of the recorded information to a third party user.

2. The method of claim 1 wherein receiving a request from the customer includes receiving a request for a first cereal from a first cereal manufacturer, a second cereal from a second cereal manufacturer, and a predetermined quantity of a topping.

3. The method of claim 1 wherein recording information related to the request includes recording the time of the request.

4. The method of claim 1 wherein recording information related to the request includes recording the day of the request.

5. The method of claim 1 wherein the request for the menu item is a first request for a first menu item, and wherein the method further comprises:

receiving a second request from the customer for a second menu item; and

recording information related to the second request in the database.

6. The method of claim 1 wherein the request for the menu item is a first request for a first menu item, and wherein the method further comprises:

receiving a second request from the customer for a second menu item, the second menu item including cereal; and

recording information related to the second request in the database.

7. The method of claim 1 wherein recording information related to the request includes recording a first quantity of the first competitively-branded cereal and a second quantity of the second competitively-branded cereal.

8. The method of claim 1 wherein providing a menu to a customer includes displaying the menu on a display screen of an interactive, stand-alone kiosk, and wherein receiving a request from the customer includes receiving an electronic request from the stand-alone kiosk in response to user input.

9. The method of claim 1 wherein receiving a request from a customer includes receiving a request via a computer network.

10. The method of claim 1 wherein providing at least a portion of the recorded information to a third party user includes providing at least a portion of the recorded information to a cereal manufacturer.

11. The method of claim 1 wherein receiving a request from the customer includes receiving a request for a first cereal from a first cereal manufacturer and a second cereal from a second, different cereal manufacturer, and wherein providing at least a portion of the recorded information to a third party user includes providing at least a portion of the recorded information to the first cereal manufacturer.

12. The method of claim 1, further comprising:

in response to receiving the request from the customer, combining a first portion of the first competitively-branded breakfast cereal with a second portion of the second competitively-branded breakfast cereal in a carry-out container; and

presenting the carry-out container to the customer in exchange for payment.

13. The method of claim 1, further comprising, in response to receiving the request from the customer, inputting the first selection of the first competitively-branded cereal and the second selection of the second competitively-branded breakfast cereal into a point-of-sale device, wherein recording information related to the request in a database includes recording the information in a database operably connected to the point-of-sale device.

14. The method of claim 1 wherein recording information related to the request in a database includes recording a first portion of information in the database, and wherein the method further comprises:

compiling the first portion of information recorded in the database with a second portion of information previously recorded in the database; and

analyzing the compiled information to obtain information about cereal consumption trends.

15. The method of claim 1 wherein recording information related to the request in a database includes recording a first portion of information in the database, and wherein the method further comprises:

compiling the first portion of information recorded in the database with a second portion of information previously recorded in the database;

analyzing the compiled information to obtain information about cereal consumption trends; and

generating a report that includes the information about cereal consumption trends.

16. The method of claim 1 wherein recording information related to the request in a database includes recording a first portion of information related to a first customer, and wherein the method further comprises:

compiling the first portion of information with a second portion of information related to a second customer, wherein providing at least a portion of the recorded information to a third party user includes providing information related to the first and second customers to the third party user.

17. The method of claim 1 wherein recording information related to the request in a database includes recording a first portion of information in the database, and wherein the method further comprises:

compiling the first portion of information recorded in the database with a second portion of information previously recorded in the database; and

analyzing the compiled information to obtain cereal marketing information.

18. The method of claim 1 wherein the first identifier is a first brand name of the first competitively-branded cereal, and the second identifier is a second brand name of the second competitively-branded cereal.

19. The method of claim 1, further comprising:

retrieving the recorded information from the database; and

packaging the recorded information before providing at least a portion of the recorded information to the third party user.

20. A method for obtaining consumer data relating to cereal, the method comprising:

providing a quick-serve restaurant, the quick-serve restaurant offering multiple competitively-branded breakfast cereals;

receiving a request from a customer for a portion of at least one of the competitively-branded breakfast cereals; and

in response to receiving the request from the customer, recording information related to the request in a database, the recorded information including at least the brand name of the first competitively-branded breakfast cereal.

21. The method of claim 20 wherein recording information related to the request in a database further includes recording a time of the request.

22. The method of claim 20 wherein recording information related to the request in a database further includes recording a quantity of the portion of the at least one competitively-branded cereal.

23. The method of claim 20 wherein recording information related to the request in a database further includes recording customer identification information.

24. The method of claim 20 wherein receiving a request from a customer includes receiving a request for a menu item composed of a first competitively-branded breakfast cereal combined with a second competitively-branded breakfast cereal, and wherein recording information related to the request in a database includes recording the brand names of the first and second competitively-branded breakfast cereals.

26. The method of claim 20, further comprising providing at least a portion of the recorded information to a third party user.

27. The method of claim 20, further comprising providing at least a portion of the recorded information to a cereal manufacturer.

28. The method of claim 20, further comprising, in response to receiving the request from the customer, inputting information related to the request into a point-of-sale device, wherein recording the information related to the request in a database includes recording the information in a database operably connected to the point-of-sale device.

29. The method of claim 21 wherein recording information related to the request in a database includes recording a first portion of information in the database, and wherein the method further comprises:

compiling the first portion of information recorded in the database with a second portion of information previously recorded in the database; and

analyzing the compiled information to obtain cereal data based on the first and second portions of recorded information.

25. The method of clam 20 wherein receiving a request from a customer includes receiving an order from a stand-alone kiosk with which the customer placed the order.

30. A computer-readable medium containing instructions configured to cause a computer to compile point-of-sale data by a method comprising:

receiving a first customer order, the first customer order including;

first cereal information; and

second cereal information;

in response to receiving the first customer order, recording the first cereal information and the second cereal information in a database;

receiving a second customer order, the second customer order including;

third cereal information; and

fourth cereal information;

in response to receiving the second customer order, recording the third cereal information and the fourth cereal information in the database; and

generating reporting data associated with the first cereal information, the second cereal information, the third cereal information, and the fourth cereal information.

31. The computer-readable medium of claim 30 wherein the method further comprises outputting reporting data associated with the first cereal information, the second cereal information, the third cereal information, and the fourth cereal information.

32. The computer-readable medium of claim 30 wherein receiving a first customer order includes receiving a first selection of a first cereal by a first manufacturer and receiving a second selection of a second cereal by a second, different manufacturer.

33. The computer-readable medium of claim 30, further comprising recording a time of day of the first customer order in the database.

34. The computer-readable medium of claim 30, further comprising recording a date of the first customer order in the database.

35. A system for collecting consumer data relating to cereal, the system comprising:

means for offering multiple competitively-branded breakfast cereals to customers in a quick-serve restaurant setting;

means for receiving a request from a customer for a portion of at least one of the competitively-branded breakfast cereals;

means for recording information relating to the at least one competitively-branded cereal in response to receiving the request from the customer, the recorded information including at least a cereal identifier; and

means for providing at least a portion of the recorded information to a third party user.

36. The system of claim 35 wherein the means for receiving a request from a customer include means for receiving a request for a first competitively-branded cereal mixed with a second competitively-branded cereal.

37. The system of claim 35 wherein the means for receiving a request from a customer include means for receiving a request for a first competitively-branded cereal mixed with a second competitively-branded cereal, and wherein the means for recording information include means for recording information relating to the first and second competitively-branded cereals.

38. The system of claim 35 wherein the means for providing at least a portion of the recorded information to a third party user include means for outputting a report.

39. A computer-implemented method for distributing cereal, the method comprising:

displaying a menu to a customer on a display screen, the menu including multiple competitively-branded breakfast cereals;

receiving, based on customer input, a customer order identifying a first competitively-branded breakfast cereal to be mixed with a second competitively-branded breakfast cereal; and

transmitting the customer order for preparation.

40. The method of claim 39 wherein transmitting the customer order for preparation includes transmitting the customer order to a service bar, and wherein the method further comprises;

preparing the customer order at the service bar; and

delivering the customer order to the customer.

41. The method of claim 39 wherein displaying a menu on a display screen includes displaying a menu on a display screen of a kiosk.

42. The method of claim 39 wherein displaying a menu on a display screen includes displaying a menu on a display screen of a personal computer, and wherein transmitting the customer order for preparation includes transmitting the customer order via the Internet.

43. The method of claim 39 wherein displaying a menu on a display screen includes displaying a menu on a display screen of a kiosk in a restaurant, and wherein transmitting the customer order for preparation includes transmitting the customer order from the kiosk to a service bar in the restaurant, and wherein the method further comprises;

preparing the customer order at the service bar; and

delivering the customer order to the customer.

44. A screen display for remotely ordering cereal, the screen display comprising:

a first identifier for display corresponding to a first competitively-branded breakfast cereal;

at least a second identifier for display corresponding to a second competitively-branded breakfast cereal; and

a display portion for receiving a selection from a customer corresponding to at least one of the first and second competitively-branded breakfast cereals.

45. The screen display of claim 44, further comprising means for receiving a selection from the customer for a topping to be combined with the at least one of the first and second competitively-branded breakfast cereals.

46. The screen display of claim 44 wherein the display portion includes a kiosk.

47. The screen display of claim 44 wherein the display portion includes a remote user-computer.

48. The screen display of claim 44, further comprising means for storing a customer-selected cereal blend in a database.