Services for capturing and modeling computer usage

• US 20050246434A1
• Filed: 04/05/2004
• Published: 11/03/2005
• Est. Priority Date: 04/05/2004
• Status: Abandoned Application

• Current Assignee: Lenovo Singapore Pte Limited (Lenovo Group Ltd.)
• Original Assignee: International Business Machines Corporation
• Inventors: Pickover, Clifford A., Mastrianni, Steven J., Chefalas, Thomas E., Chess, David M., Grey, William, Capek, Peter G., Moskowitz, Paul Andrew, Bantz, David Fredrick, Georgiou, Christos
• Application Number:
  US10/818,159
• Publication Number:
  US 20050246434A1
• Time in Patent Office: Days
• US Class Current: 709/223
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking

Abstract

A subscriber to a service that monitors user behavior first registers with that service and selects a model of user behavior. The service then transmits that model to an agent, situated capable of monitoring user behavior and relating it to the model. After the monitoring interval the agent transmits data from the model to a server, where that data is summarized and reports created. These reports can then be sent to the subscriber in satisfaction of their needs for behavioral information.

Claims

1. An apparatus comprising:

a user behavior model represented in a communicable form;

an agent to employ the user behavior model to capture behavior of at least one of a plurality of users; and

a monitoring server communicatively coupled with the agent to receive and process information about behavior of at least one user from behavior captured by the agent, and to form processed user information.

2. An apparatus as recited in claim 1, further comprising a subscriber workstation communicatively coupled with the monitoring server to receive the processed user information, wherein the processing of the information by the monitoring server transforms the processed user information into a format suitable for presentation to the subscriber workstation.

3. An apparatus as recited in claim 1, further comprising a subscriber server communicatively coupled with the monitoring server to receive the processed user information, wherein the processing of the information by the monitoring server transforms the information into a format suitable for subsequent processing by the subscriber server.

4. An apparatus as recited in claim 1, wherein the agent is located in a user'"'"'s workstation

5. An apparatus as recited in claim 1, wherein the agent obtains consent from said at least one user to capture behavior of said at least one user.

6. An apparatus as recited in claim 5, wherein the monitoring server is responsive to a request from a subscriber, and verifies authorization of the subscriber to activate. monitoring behavior of said at least one user.

7. An apparatus as recited in claim 6, wherein the monitoring server verifies authorization in a manner responsive to satisfy user privacy.

8. An apparatus as recited in claim 1, wherein at least one of:

said user behavior model;

said agent; and

said monitoring server is maintained by a service provider, and wherein said monitoring server comprises a reporting module which provides a report to a plurality of service subscribers.

9. An apparatus as recited in claim 8, wherein said report comprises data concerning the behavior of at least one of said plurality of users.

10. An apparatus as recited in claim 8, wherein said report comprises information aggregating and summarizing data concerning the behavior of at least one of said plurality of users.

11. An apparatus as recited in claim 8, wherein said report comprises information specifically indicative of the behavior of at least one of said plurality of users, and is provided only to an authorized subscriber.

16. An apparatus as recited in claim 5, wherein said agent approves compensation of said at least one user for the consent.

12. A method comprising:

assigning and deploying at least one agent to capture behavior of a plurality of users;

transmitting a model of user behavior for at least one of said plurality of users to said at least one agent; and

activating said at least one agent to monitor and capture user behavior of said at least one users of said plurality of users.

13. A method as recited in claim 12, wherein said user behavior is represented in a behavior representation, and further comprising analyzing said behavior representation to form a report.

14. A method as recited in claim 13, wherein at least one step of the steps of:

assigning, transmitting, activating and analyzing is performed by a service provider.

15. A method as recited in claim 14, further comprising providing a report to at least one subscriber from a plurality of service subscribers.

17. An apparatus comprising:

means for assigning and deploying at least one agent to capture behavior of a plurality of users;

means for transmitting a model of user behavior for at least one of said plurality of users to said at least one agent; and

means for activating said at least one agent to monitor and capture user behavior of said at least one users of said plurality of users, said user behavior being represented in a behavior representation.

18. An article of manufacture comprising a computer usable medium having computer readable program code means embodied therein for causing capture of behavior, the computer readable program code means in said article of manufacture comprising computer readable program code means for causing a computer to effect the steps of:

assigning and deploying at least one agent to capture behavior of a plurality of users;

transmitting a model of user behavior for at least one of said plurality of users to said at least one agent; and

activating said at least one agent to monitor and capture user behavior of said at least one users of said plurality of users.

19. A computer program product comprising a computer usable medium having computer readable program code means embodied therein for causing formation of processed user information, the computer readable program code means in said computer program product comprising computer readable program code means for causing a computer to effect the functions of:

a user behavior model represented in a communicable form;

an agent to employ the user behavior model to capture behavior of at least one of a plurality of users; and

a monitoring server communicatively coupled with the agent to receive and process information about behavior of at least one user from behavior captured by the agent, and to form processed user information.

20. A method for characterizing user behavior, said method comprising;

a user interacting with at least one user input device;

at least one network device carrying network traffic originating at said at least one user input device and destined to at least one other device;

storing at least one of a plurality of user behavioral models;

responsive to a command, transmitting at least one user behavioral model to at least one probe in the network;

transmitting measurements taken by said at least one probe to a monitoring server; and

a subscriber interacting with a subscriber'"'"'s terminal in order to originate requests for the measurements and receiving at least one report derived from said measurements.

29. A method as recited in claim 20, wherein said at least one report is prepared and presented to the subscriber during a period of measurement, and said at least one report being prepared from data available up to the time of the preparation of the report.

21. An article of manufacture comprising a computer usable medium having computer readable program code means embodied therein for causing capture of behavior, the computer readable program code means in said article of manufacture comprising computer readable program code means for causing a computer to effect the steps of:

a user interacting with at least one user input device;

at least one network device carrying network traffic originating at said at least one user input device and destined to at least one other device;

storing at least one of a plurality of user behavioral models;

responsive to a command, transmitting at least one user behavioral model to at least one probe in the network;

transmitting measurements taken by said at least one probe to a monitoring server; and

a subscriber interacting with a subscriber'"'"'s terminal in order to originate requests for the measurements and receiving at least one report derived from said measurements.

22. A method for modeling user behavior, said method comprising:

at least one subscriber placing a subscription to a service and contracting with the service for user behavior monitoring services;

said at least one subscriber selecting at least one monitoring device, at least one user to be monitored, and at least one behavioral model to be used for each said at least one user;

a subscription server notifying a monitoring server to expect data of a given type from said at least one monitoring device, and notifying the monitoring server of credentials said at least one monitoring device will use to validate transmissions of said at least one monitoring device for said at least one subscriber.

23. A method as recited in claim 22, further comprising validating the ability and willingness of monitoring device to accept a respective behavioral model and deploying said respective behavioral model to said each location.

24. A method as recited in claim 22, further comprising the monitoring server aggregating and correlating said data, recording said data, and preparing checks to validate that said data received is from a certified source and has not been tampered with during transmission;

the monitoring server sending commands to each monitoring device to initialize and start its monitoring function for said subscriber; and

said monitoring device monitoring user behavior and reporting statistical data to the monitoring server.

25. A method as recited in claim 22, further comprising the monitoring server accumulating said statistical data and storing it in its database, detecting beginning and ending conditions for said subscription;

and starting and stopping said monitoring devices accordingly.

26. A method as recited in claim 22, wherein the step of placing includes validating the subscriber'"'"'s ability to pay and the subscriber'"'"'s authorization to monitor said user behavior.

27. A method as recited in claim 22, wherein the step of selecting a user to be monitored includes employing a directory service.

28. An article of manufacture comprising a computer usable medium having computer readable program code means embodied therein for causing capture of behavior, the computer readable program code means in said article of manufacture comprising computer readable program code means for causing a computer to effect the steps of:

at least one subscriber placing a subscription to a service and contracting with the service for user behavior monitoring services;

said at least one subscriber selecting at least one monitoring device, at least one user to be monitored, and at least one behavioral model to be used for each said at least one user;

a subscription server notifying a monitoring server to expect data of a given type from said at least one monitoring device, and notifying the monitoring server of credentials

said at least one monitoring device will use to validate transmissions of said at least one monitoring device for said at least one subscriber.