Method and apparatus for just in time education

• US 20050249337A1
• Filed: 03/17/2005
• Published: 11/10/2005
• Est. Priority Date: 03/18/2004
• Status: Abandoned Application

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Stewart, Michael L., Ordille, Joann J.
• Application Number:
  US11/083,070
• Publication Number:
  US 20050249337A1
• Time in Patent Office: Days
• US Class Current: 379/88.120
• CPC Class Codes: G06F 40/186 Templates
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/00 Commerce
• CPC Class Codes: G06Q 50/205 Education administration or guidance
• CPC Class Codes: G06Q 50/265 Personal security, identity or safety
• CPC Class Codes: G09B 5/00 Electrically-operated educational appliances working with questions and answers G09B7/00; simulators G09B9/00; advertising or displaying in general G09F
• CPC Class Codes: H04L 12/18 for broadcast or conference , e.g. multicast
• CPC Class Codes: H04L 12/185 with management of multicast group membership
• CPC Class Codes: H04L 12/1895 for short real-time information, e.g. alarms, notifications, alerts, updates
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 67/30 Profiles
• CPC Class Codes: H04L 67/303 Terminal profiles
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04M 2242/04 for emergency applications
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
• CPC Class Codes: H04M 3/465 : Arrangements for simultaneously calling a number of substations until an answer is obtained
• CPC Class Codes: H04M 3/4874 : Intercept announcements
• CPC Class Codes: H04M 3/53375 : Message broadcasting
• CPC Class Codes: H04M 3/53383 : Message registering commands or announcements; Greetings
• CPC Class Codes: H04W 4/06 : Selective distribution of broadcast services, e.g. multimedia broadcast multicast service [MBMS]; Services to user groups; One-way selective calling services
• CPC Class Codes: H04W 4/90 : Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]
• CPC Class Codes: H04W 76/50 : for emergency connections

Abstract

Methods and apparatus are provided for just-in-time education. The just-in-time education provides instruction or reminders of tasks to be completed, preparations to be made or a sequence of actions to follow in response to an urgent notification. Information associated with an event, such as an emergency event, is provided to one or more recipients, in response to an occurrence of the event. The information comprises a listing of a plurality of tasks to be completed by the recipient(s), for example, in the form of a checklist or a tutorial. A notification message containing the information is generated and processed based on a communication flow expression. The recipient(s) can respond with an indication of completed tasks or a status update.

Claims

1. A method for providing information associated with an event to one or more recipients, said method comprising the steps of:

obtaining said information associated with said event, wherein said information comprises a listing of a plurality of tasks to be completed by said one or more recipients;

in response to an occurrence of said event, generating a notification message containing said information;

processing said notification message based on a communication flow expression indicating how said notification message should be processed; and

sending said notification message to each of said one or more recipients.

2. The method of claim 1, wherein said information is a checklist of items related to said event.

3. The method of claim 1, wherein said information is a tutorial containing educational information related to said event.

4. The method of claim 1, further comprising the step of generating a visualization of one or more pending tasks.

5. The method of claim 1, further comprising the step of generating a visualization of one or more completed tasks.

6. The method of claim 1, wherein said information identifies one or more action items for an individual to complete.

7. The method of claim 1, wherein said event is an emergency event.

8. The method of claim 1, wherein said information contains one or more of tasks to be completed, preparations to be made, or a sequence of actions to follow.

9. The method of claim 1, wherein said information is provided to said one or more recipients in accordance with preference information specified by each of said one or more recipients.

10. The method of claim 9, wherein said preference information includes one or more of at least one media preference and at least one human language type preference.

11. The method of claim 1, further comprising the step of receiving at least one response to said notification message.

12. The method of claim 11, wherein said response to said notification message identifies one or more completed tasks.

13. The method of claim 1, further comprising the step of receiving at least one status update from at least one of said one or more recipients.

14. A method for providing information associated with an event to one or more recipients, said method comprising the steps of:

obtaining said information associated with said event, wherein said information comprises a listing of a plurality of tasks to be completed by said one or more recipients;

generating a notification message containing said information;

processing said notification message based on a communication flow expression indicating how said notification message should be processed;

sending said notification message to each of said one or more recipients; and

receiving at least one response to said notification message from one or more of said recipients indicating at least one of said tasks that have been completed.

15. The method of claim 14, further comprising the step of sending one or more follow up notification messages to each of said one or more recipients indicating at least one of said plurality of tasks that remain to be completed.

16. The method of claim 14, wherein said information is a checklist of items related to said event.

17. The method of claim 14, wherein said information is a tutorial containing educational information related to said event.

18. The method of claim 14, further comprising the step of generating a visualization of one or more pending or completed tasks.

19. The method of claim 14, wherein said event is an emergency event.

20. The method of claim 14, wherein said information contains one or more of tasks to be completed, preparations to be made, or a sequence of actions to follow.

21. The method of claim 14, wherein said information is provided to said one or more recipients in accordance with preference information specified by each of said one or more recipients.

22. The method of claim 14, further comprising the step of receiving at least one status update from at least one of said one or more recipients.

23. An apparatus for providing information associated with an event to one or more recipients, said apparatus comprising:

a memory; and

at least one processor, coupled to the memory, operative to;

obtain said information associated with said event, wherein said information comprises a listing of a plurality of tasks to be completed by said one or more recipients;

in response to an occurrence of said event, generate a notification message containing said information;

process said notification message based on a communication flow expression indicating how said notification message should be processed; and

send said notification message to each of said one or more recipients.

24. The apparatus of claim 23, wherein said information is a checklist of items related to said event or a tutorial containing educational information related to said event.

25. The apparatus of claim 23, processor is further configured to generate a visualization of one or more pending tasks.

26. The apparatus of claim 23, processor is further configured to generate a visualization of one or more completed tasks.

27. The apparatus of claim 23, wherein said information identifies one or more action items for an individual to complete.

28. The apparatus of claim 23, wherein said information contains one or more of tasks to be completed, preparations to be made, or a sequence of actions to follow.

29. The apparatus of claim 23, processor is further configured to receive at least one response to said notification message.

30. The apparatus of claim 29, wherein said response to said notification message identifies one or more completed tasks.

31. The apparatus of claim 23, processor is further configured to receive at least one status update from at least one of said one or more recipients.