Systems and methods for interactively displaying product information and for collaborative product design
First Claim
1. A method for providing interactive product information to a consumer comprising:
- (a) storing product data relating to the product in a product database;
(b) transmitting the product data to a consumer computer operated by the consumer, wherein at least some of the product data is displayed on the consumer computer by consumer client software;
(c) transmitting the product data to an attendant computer operated by an attendant, wherein at least some of the product data is displayed on the attendant computer by attendant client software, the product data displayed on the attendant computer corresponding to the product data displayed on the consumer computer;
(d) establishing an interactive communication link between the consumer computer and the attendant computer for allowing the consumer and the attendant to communicate interactively; and
(e) synchronizing the display of at least some of the product data on the consumer computer with the display of corresponding product data on the attendant computer.
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Accused Products
Abstract
A system for interactively displaying and distributing information about a product, which may be any type of goods, services, equipment, facility that is capable of being illustrated graphically. A consumer engages in an Interactive Information Session with an attendant, such a help desk attendant. During the Interactive Information Session, the attendant and consumer see synchronized displays of images of the product, which may be manipulated by one of them. The attendant and the can communicate interactively by voice or text during at least part of the Interactive Information Session. In another embodiment, two or more users of a system according to the invention can collaboratively design a product in an Interactive Design Session. During the session one of the users controls the design at any time. Different users may have control at different times. The users can engage in interactive voice or text communications during at least part of he Interactive Design Session.
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Citations
42 Claims
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1. A method for providing interactive product information to a consumer comprising:
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(a) storing product data relating to the product in a product database;
(b) transmitting the product data to a consumer computer operated by the consumer, wherein at least some of the product data is displayed on the consumer computer by consumer client software;
(c) transmitting the product data to an attendant computer operated by an attendant, wherein at least some of the product data is displayed on the attendant computer by attendant client software, the product data displayed on the attendant computer corresponding to the product data displayed on the consumer computer;
(d) establishing an interactive communication link between the consumer computer and the attendant computer for allowing the consumer and the attendant to communicate interactively; and
(e) synchronizing the display of at least some of the product data on the consumer computer with the display of corresponding product data on the attendant computer. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21)
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22. A method for an interactive product design session between two or more user computers comprising:
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(a) storing product data relating to a product in a product database;
(b) transmitting the product data to each of the user computers, wherein at least some of the product data is displayed on each user computer by user client software;
(d) establishing an interactive communication link between the consumer computer and the attendant computer for allowing the consumer and the attendant to communicate interactively; and
(e) synchronizing the display of at least some of the product data on all of the user computers. - View Dependent Claims (23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42)
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Specification