System and method for providing consumer help based upon location and product information
First Claim
1. A method for communicating information associated with commerce items to a user of a wireless device, the method comprising:
- monitoring the location of the wireless device to determine if the wireless device is located in an area approximate to a predefined geographical region;
associating the wireless device with a category of information, wherein the association is made if the wireless device is located in an area approximate to the predefined geographical region related to the category of information;
obtaining a trigger to initiate the communication of associated information to the wireless device;
communicating the associated information to the wireless device in response to obtaining the trigger;
obtaining a request for an action; and
executing an action in response to receiving the request, wherein the request utilizes the associated information.
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Accused Products
Abstract
A system and method for empowering consumers in a retail environment. Among many other features, the present invention provides timely, value-added services based on contextual information associated with a user, such as a user'"'"'s location, shopping preferences, past purchasing patterns, and other information. In general, the invention provides a system that monitors the location of a wireless device. If it is determined that the wireless device is located in an area approximate to a specific region, such a store'"'"'s pharmacy department, an association is made between the wireless device and information related to a category of items, e.g., pharmaceuticals. The association of the information allows a system to readily communicate more relevant information to a user of the wireless device. In addition, the present invention enables companies to provide high-quality consumer services that can differentiate various types of consumers.
92 Citations
20 Claims
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1. A method for communicating information associated with commerce items to a user of a wireless device, the method comprising:
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monitoring the location of the wireless device to determine if the wireless device is located in an area approximate to a predefined geographical region;
associating the wireless device with a category of information, wherein the association is made if the wireless device is located in an area approximate to the predefined geographical region related to the category of information;
obtaining a trigger to initiate the communication of associated information to the wireless device;
communicating the associated information to the wireless device in response to obtaining the trigger;
obtaining a request for an action; and
executing an action in response to receiving the request, wherein the request utilizes the associated information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A method for communicating information of commerce items, the method comprising:
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obtaining data identifying a plurality of selected items, wherein the data is obtained from a wireless device;
obtaining location information associated with the plurality of selected items;
monitoring the location of the wireless device;
associating the wireless device with information related to a plurality of selected items, wherein the association is made if the wireless device is located in an area approximate to a predefined geographical region related to the plurality of selected items;
generating data suitable for updating a user interface on the wireless device, wherein the data includes information related to the plurality of selected items;
communicating the data to the wireless device for updating the display of a user interface;
obtaining a request for an action; and
executing an action in response to receiving the request, wherein the request utilizes the associated information. - View Dependent Claims (17, 18, 19, 20)
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Specification