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System, method, and service for segmenting a topic into chatter and subtopics

  • US 20050256905A1
  • Filed: 05/15/2004
  • Published: 11/17/2005
  • Est. Priority Date: 05/15/2004
  • Status: Active Grant
First Claim
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1. A method of segmenting a complex topic into a plurality of spiky subtopics, comprising:

  • receiving a conversation containing the complex topic;

    identifying a spiky subtopic in the conversation;

    identifying instances associated with the spiky subtopic;

    removing the instances associated with the spiky subtopic;

    recursively identifying additional spiky subtopics in the conversation and removing instances associated with the additional spiky subtopics until a predetermined chatter criterion for topic segmentation has been achieved; and

    selectively outputting at least some of the plurality of spiky subtopics.

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