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System architecture and method for customer flow management

  • US 20050259653A1
  • Filed: 06/29/2005
  • Published: 11/24/2005
  • Est. Priority Date: 07/28/2003
  • Status: Abandoned Application
First Claim
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1. An improved hardware independent, open-architecture queue management system (QMS) for management of users in a queue, said system comprising:

  • at least one Web-based server for an organization containing the logic and central systems functions;

    a Web client application allowing interaction between the users and said web-based server, and accessible through a browser on client workstations;

    a database installed on an Structured Query Language (SQL) server for record maintenance and interactions with said web-based server and said client application;

    an announcer server for activating at least one of the following;

    an radio frequency identification (RFID) transmitter preferably carried by the user to identify the user upon arrival;

    a survey station kiosk having an RFID receiver for receiving signals from said RFID transmitter;

    displays to provide queue and marketing information to users; and

    speakers to announce information to users, according to orders from said at least one Web-based server; and

    an automated receptionist for issuing tickets to users, coordinating said transmitter and receiver information and otherwise interacting with the users.

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