Method and system for communications between a telematics call center and a telematics unit
First Claim
1. A method for communicating between a telematics call center and a telematics unit, the method comprising:
- initiating a service communication from a telematics unit to a telematics call center responsive to user input;
receiving a text-based acknowledgment at the telematics unit from the call center in response to the initiation; and
establishing a communication mode based on communication preference data in response to the acknowledgement.
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Abstract
The invention provides a method and system for communicating between a telematics call center and a telematics unit. A service communication is initiated from a telematics unit to a telematics call center responsive to user input. A text-based acknowledgment is received at the telematics unit from the call center in response to the initiation. A communication mode is established based on communication preference data in response to the acknowledgement. The method and system further comprises providing the communication preference data to the call center. A computer usable medium with suitable computer program code is employed for communicating between a telematics call center and a telematics unit.
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Citations
21 Claims
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1. A method for communicating between a telematics call center and a telematics unit, the method comprising:
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initiating a service communication from a telematics unit to a telematics call center responsive to user input;
receiving a text-based acknowledgment at the telematics unit from the call center in response to the initiation; and
establishing a communication mode based on communication preference data in response to the acknowledgement. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A system for communicating between a telematics call center and a telematics unit, the system comprising:
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means for initiating a service communication from a telematics unit to a telematics call center responsive to user input;
means for receiving a text-based acknowledgment at the telematics unit from the call center in response to the initiation; and
means for establishing a communication mode based on communication preference data in response to the acknowledgement. - View Dependent Claims (9, 10, 11, 12, 13, 14, 15)
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16. A computer usable medium storing a computer program including computer program code for communicating between a telematics call center and a telematics unit comprising:
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computer program code for initiating a service communication from a telematics unit to a telematics call center responsive to user input;
computer program code for receiving a text-based acknowledgment at the telematics unit from the call center in response to the initiation; and
computer program code for establishing a communication mode based on communication preference data in response to the acknowledgement. - View Dependent Claims (17, 18, 19, 20, 21)
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Specification