Method and server for providing a multi-modal dialog

• US 20050261909A1
• Filed: 05/17/2005
• Published: 11/24/2005
• Est. Priority Date: 05/18/2004
• Status: Abandoned Application

• Current Assignee: Alcatel-Lucent SA (Nokia Corporation)
• Original Assignee: Alcatel SA (Nokia Corporation)
• Inventors: Neubauer, Daniel, Sienel, Jurgen, Roessler, Horst
• Application Number:
  US11/130,203
• Publication Number:
  US 20050261909A1
• Time in Patent Office: Days
• US Class Current: 704/270.100
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/56 Provisioning of proxy services store-and-forward switching systems in data switching networks H04L12/54
• CPC Class Codes: H04L 67/565 Conversion or adaptation of application format or content adding application control or application functional data H04L67/561

Abstract

The invention concerns a method of providing a multi-modal dialog between a multi-modal application (5) and a user (6) communicating with the multi-modal application (5) via a client (4) suited to exchange and present documents (7) encoded in standard or extended hyper text mark-up language. The invention further concerns a proxy-server (2) for executing this method. The multi-modal dialog between the multi-modal application (5) and the user (6) is established through the proxy-server (2) interacting with the client (4) via exchange of information encoded in standard or extended hyper text mark-up language. The proxy-server (2) retrieves at least one additional resource of modality requested within the multi-modal dialog. The proxy-server (2) composes a multi-modal interaction with the user (6) based on standard or extended hyper text mark-up language interactions with the client (6) and on the retrieved additional resources (71, 72, 73, 31, 32, 33).

Claims

1. A method of providing a multi-modal dialog between a multi-modal application and a user communicating with the multi-modal application via a client suited to exchange and present documents encoded in standard or extended hyper text mark-up language, the method comprising the steps of:

establishing the multi-modal dialog between the multi-modal application and the user through a proxy server interacting with the client via exchange of information encoded in standard or extended hyper text mark-up language;

retrieving, by the proxy server, at least one additional resource of modality requested within the multi-modal dialog and;

composing, by the proxy server, a multi-modal interaction with the user based on standard or extended hyper text mark-up language interactions with the client and on the retrieved additional resources.

2. The method of claim 1,

wherein the method comprises the further steps of:

composing a set of one or more requested resources into a document presented in standard or extended hyper text mark-up language; and

transferring the document to the client.

3. The method of claim 2,

wherein the proxy server creates a script providing a resource of modality and composes the script into the document.

4. The method of claim 2,

wherein the proxy server creates a script for embedding multi-modal event handling into the document and composes the script into the document.

5. The method of claim 4,

wherein the method comprises the further steps of:

creating a resource handler which provides a proxy-side interface for the script; and

exchanging messages according to the standard or extended hyper text mark-up language between the script located on the client and the resource handler located on the proxy server.

6. The method of claim 1,

wherein the proxy server retrieves a resource module, in particular a speech recognition, text to speech or handwriting recognition module, according to a modality requested within the multi-modal dialog, initializes a session between the client and the retrieved resource module and composes a multi-modal interaction based on the initialized session.

7. The method of claim 6,

wherein the method comprises the further steps of:

creating a resource handler for the retrieved resource module providing a proxy-side interface for a script located on the client, the resource handler enabling the script to exchange information with the retrieved resource module, in particular the retrieved speech recognition, text to speech or handwriting recognition module.

8. The method of claim 6,

wherein the method comprises the further step of creating a resource handler for the retrieved resource module, the resource handler communicating via a TCP/IP connection with the resource module.

9. The method of claim 6,

wherein the method comprises the further step of establishing an RTP connection between components of the client and the retrieved resource module.

10. A proxy server for supporting multi-modal dialogs between multi-modal applications and users communicating with the multi-modal application by respective clients suited to exchange and present documents encoded in standard or extended hyper text mark-up language, wherein the proxy server comprises:

a dialog manager adapted to establish a multi-modal dialog between a multi-modal application and a user through a proxy server, to interact with the client via exchange of information encoded in standard or extended hyper text mark-up language and to retrieve at least one additional resource of modality requested within the multi-modal dialog, and a composer for composing a multi-modal interaction with the user based on standard or extended hyper text mark-up language interactions with the client and on the retrieved additional resources.