×

Service level agreement design and enforcement for outsourced call center

  • US 20050261933A1
  • Filed: 05/20/2005
  • Published: 11/24/2005
  • Est. Priority Date: 05/21/2004
  • Status: Abandoned Application
First Claim
Patent Images

1. A method for managing support services, comprising:

  • storing one or more support level agreements (SLAs), each having an associated attribute, in a database as one or more corresponding data objects;

    entering one or more trouble tickets, each having one or more associated attributes, into said database as one or more corresponding data objects;

    automatically applying one or more of said one or more stored SLAs to each of said one or more trouble tickets by matching said attributes of said one or more trouble tickets with said attributes of said one or more SLAs.

View all claims
  • 1 Assignment
Timeline View
Assignment View
    ×
    ×