Method, system and computer program for providing a loyalty engine enabling dynamic administration of loyalty programs

• US 20050267800A1
• Filed: 05/28/2004
• Published: 12/01/2005
• Est. Priority Date: 05/28/2004
• Status: Abandoned Application

• Current Assignee: Edatanetworks Inc.
• Original Assignee: Edatanetworks Inc.
• Inventors: Lam, Steve, Lang, Russell Patrick, Archinuk, Mark Marcel, Tietzen, Terrance Patrick
• Application Number:
  US10/855,327
• Publication Number:
  US 20050267800A1
• Time in Patent Office: Days
• US Class Current: 705/14.130
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0211 Determining the effectiveness of discounts or incentives
• CPC Class Codes: G06Q 30/0217 involving input on products or services in exchange for incentives or rewards
• CPC Class Codes: G06Q 30/0226 Incentive systems for frequent usage, e.g. frequent flyer miles programs or point systems

Abstract

A method, computer system, and computer program product for encouraging customer loyalty is provided. The method includes the steps of: (1) one or more members defining a loyalty program, the loyalty program defining loyalty reward points associated with one or more activities; (2) registering one or more participants with the loyalty program, whereby their registration includes the provision of financial card data for one or more financial cards of each of the one or more participants; (3) collecting financial data corresponding to transactions of the one or more participants associated with the one or more members, and providing said financial data to a loyalty engine; (4) providing access to the loyalty engine to the one or more members, the loyalty engine permitting the one or more members: (a) to define the rules defining the loyalty program, including accumulation of loyalty reward points, and redemption of loyalty reward points; (b) monitoring the effectiveness of the loyalty program; and (c) modifying the loyalty program to enhance its effectiveness. The computer system includes the loyalty engine of the invention. The computer program product consists of a server application that includes the loyalty engine of the invention. Members access a number of software utilities linked to the loyalty engine to assess the effectiveness of the loyalty programs and customize the attributes of the loyalty programs on the fly to improve effectiveness. Participants access the loyalty engine to access a virtual real time loyalty reward point account, and redeem loyalty reward points for prizes.

Claims

1. A method of encouraging customer loyalty, comprising the steps of:

(a) One or more members defining a loyalty program, the loyalty program defining loyalty reward points associated with one or more activities;

(b) Registering one or more participants with the loyalty program, whereby their registration includes the provision of financial card data for one or more financial cards of each of the one or more participants;

(c) Collecting financial data corresponding to transactions of the one or more participants associated with the one or more members, and providing said financial data to a loyalty engine; and

(d) Providing access to the loyalty engine to the one or more members, the loyalty engine permitting the one or more members;

(i) To define the rules defining the loyalty program, including accumulation of the loyalty reward points, and redemption of the loyalty reward points

(ii) Monitoring the effectiveness of the loyalty program; and

(iii) Modifying the loyalty program to enhance its effectiveness.

2. The method of claim 1, comprising the further step of requiring the one or more participants to fill out a survey regarding the one or more members.

3. The method of claim 2, comprising the further step of the one or more members defining the contents of the survey.

4. The method of claim 3, comprising the further step of linking loyalty reward points to completion of the survey.

5. The method of claim 1, comprising the further steps of:

(a) Defining a unique identifier for each participant;

(b) Providing the unique identifier and merchant authorization data for the one or more members to a transaction processing entity for the one or more financial cards; and

(c) Filtering financial card transactions processed by the transaction processing entity for each participant to select the financial card transactions associated with the one or more members;

(d) Providing data corresponding to the selected financial card transactions to the operator of the loyalty engine.

6. The method of claim 5, whereby the data corresponding to the selected financial card transactions includes one or more of the following:

(a) The unique identifier;

(b) Identification data for the member; and

(c) Settlement date and the amount the participant spent with the member.

7. The method of claim 1, comprising the further step of providing reports to the one or more members reporting on the effectiveness of the loyalty program, the reports assisting in the modification of the loyalty program to improve the effectiveness thereof.

8. A system for encouraging customer loyalty, the system being operable to connect to one or more remote computers to provide access to the resources of the system at said one or more remote computers, the system comprising:

(a) A server computer;

(b) A server application linked to the server computer, the server application including a loyalty engine, the server application being operable to provide instructions to the server computer that;

(i) Enable one or more members to define rules for a loyalty program, the loyalty program including loyalty reward points associated with one or more activities;

(ii) Register one or more participants with the loyalty program, wherein the registration includes the provision of financial card data for one or more financial cards of each of the one or more participants; and

(iii) Collect financial data corresponding to transactions of the one or more participants associated with the one or more members, and providing said financial data to a loyalty engine; and

Wherein the loyalty engine is operable on the server computer to enable the members to;

(i) To modify the rules for the loyalty program on a dynamic basis, including rules for accumulation of loyalty reward points, and redemption of loyalty reward points;

(ii) Monitoring the effectiveness of the loyalty program; and

(iii) Modifying the loyalty program to enhance its effectiveness.

9. The system claimed in claim 8, wherein the server application is operable to collect survey data from participants.

10. The system claimed in claim 9, wherein the server application is operable to link loyalty reward points to provision of survey data, by operation of the loyalty engine.

11. The system claimed in claim 9, wherein the server application is operable to:

(a) Establish a unique identifier for each participant;

(b) Provide the unique identifier and merchant authorization data for the one or more members to a remote transaction processing system associated with the one or more financial cards;

(c) Receiving selected financial card transaction data from the remote transaction processing system corresponding to the financial card transactions associated with the one or more members for the participant; and

(d) Applying the selected financial card transaction data to the loyalty engine, thereby applying the rules for the applicable loyalty program to the selected financial card transaction data.

13. The system as claimed in claim 9, wherein the server computer is linked to a database and the server application includes a database management utility for managing the storage and retrieval of data from the database related to the operation of the loyalty engine, wherein the database management utility is operable to encrypt to the database personal information provided by the participants.

14. The system as claimed in claim 9, wherein the server application includes an administration facility that enables hierarchical access to participants or members to functions of the server application or data stored to the database, based on permissions defined by the operator of the server computer.

15. The system as claimed in claim 9, wherein the server application is operable to publish a series of web pages to the Internet, wherein the web pages include:

(a) One or more web pages defining a participant area that provides access to functions of the server application dedicated to participants; and

(b) One or more web pages defining a member area that provides access to functions of the server application dedicated to members.

16. The system as claimed in claim 15, wherein the server application includes a reward administration utility that enables members to modify the rules for one or more of their loyalty programs, wherein the reward administration utility is operable to enable members to perform one or more of the following functions:

(a) Definition of the activities required to earn loyalty reward points;

(b) Definition of the quantum of loyalty reward points assigned to particular activities;

(c) Prizes available by redemption of a specific quantum of loyalty reward points; and

(d) Rules for permitting participants to purchase loyalty reward points for monetary consideration.

17. The system as claimed in claim 9, wherein the server application includes a reporting utility, wherein the reporting utility is operable to analyze data stored to the database associated with participant accumulation and redemption of loyalty reward points to populate one or more reports, and present the reports to the associated member, the reports assisting the member in modifying the rules for one or more of their loyalty programs to improve their effectiveness.

18. The system claimed in claim 15, wherein the member area enables participants to:

(a) access a loyalty account that reflects a substantially real time loyalty point balance; and

(b) redeem loyalty reward points for associated prizes based on the loyalty reward point balance.

12. The system claimed in claim 12, wherein the selected financial card transaction data includes:

(a) The unique identifier;

(b) Identification data for the member; and

(c) Settlement date and the amount the participant spent with the member.

19. A computer program product, for use on a server computer, the computer program product comprising:

(a) A computer usable medium;

(b) Computer readable program code recorded or storable in the computer useable medium, the computer readable program code defining a server application on the server computer that is operable on the server computer to;

(i) Enable one or more members to define rules for a loyalty program, the loyalty program including loyalty reward points associated with one or more activities;

(ii) Register one or more participants with the loyalty program, wherein the registration includes the provision of financial card data for one or more financial cards of each of the one or more participants;

(iii) Collect financial data corresponding to transactions of the one or more participants associated with the one or more members, and providing said financial data to a loyalty engine; and

Wherein the loyalty engine is operable on the server computer to enable the members to;

(iv) To modify the rules for the loyalty program on a dynamic basis, including rules for accumulation of the loyalty reward points, and redemption of the loyalty reward points;

(v) Monitoring the effectiveness of the loyalty program; and

(vi) Modifying the loyalty program to enhance its effectiveness.

20. A computer program product as claimed in claim 19, wherein the loyalty engine includes a reward administration utility that enables members to modify the rules for one or more of their loyalty programs, wherein the reward administration utility is operable to enable members to perform one or more of the following functions:

(a) Definition of the activities required to earn loyalty reward points;

(b) Definition of the quantum of loyalty reward points assigned to particular activities;

(c) Prizes available by redemption of a specific quantum of loyalty reward points; and

(d) Rules for permitting participants to purchase loyalty reward points for monetary consideration.