Customized support experiences based on POS choices

• US 20050267815A1
• Filed: 06/01/2004
• Published: 12/01/2005
• Est. Priority Date: 06/01/2004
• Status: Abandoned Application

• Current Assignee: Dell Products LP (Dell Technologies Inc.)
• Original Assignee: Dell Products LP (Dell Technologies Inc.)
• Inventors: Howell, James A. Jr., Boesch, Shannon Christopher
• Application Number:
  US10/858,265
• Publication Number:
  US 20050267815A1
• Time in Patent Office: Days
• US Class Current: 705/26
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing
• CPC Class Codes: G07G 1/0036 Checkout procedures
• CPC Class Codes: G07G 1/01 Details for indicating displaying information in general G09F, G09G

Abstract

A system for customizing support of an information handling system which includes an order determination module and a support customization module. The order determination module determines items ordered by a customer at a point of sale of the information handling system. The support customization module customizes support information presented on the information handling system based upon the items ordered by the customer.

Claims

1. A method for customizing support of an information handling system comprising:

determining items ordered by a customer at a point of sale of the information handling system;

customizing support information presented on the information handling system based upon the items ordered by the customer.

2. The method of claim 1 wherein:

the determining includes querying installation information to determine items ordered by the customer.

3. The method of claim 1 wherein:

the items ordered by the customer include subscription services.

4. The method of claim 3 wherein:

when the determining determines subscription services have been ordered by the customer, the information presented on the information handling system includes information relating to usage support of the subscription services; and

,

when the determining determines that subscription services have not been ordered by the customer, the information presented on the information handling system includes registration enablement information.

5. The method of claim 1 wherein:

the items ordered by the customer include components.

6. The method of claim 5 wherein:

when the determining determines components have been ordered by the customer, the information presented on the information handling system includes information relating to usage support of the components; and

,

when the determining determines that components have not been ordered by the customer, the information presented on the information handling system includes component ordering enablement information.

7. An apparatus for customizing support of an information handling system comprising:

means for determining items ordered by a customer at a point of sale of the information handling system;

means for customizing support information presented on the information handling system based upon the items ordered by the customer.

8. The apparatus of claim 7 wherein:

the means for determining includes means for querying installation information to determine items ordered by the customer.

9. The apparatus of claim 7 wherein:

the items ordered by the customer include subscription services.

10. The apparatus of claim 9 wherein:

when the means for determining determines subscription services have been ordered by the customer, the information presented on the information handling system includes information relating to usage support of the subscription services; and

,

when the means for determining determines that subscription services have not been ordered by the customer, the information presented on the information handling system includes registration enablement information.

11. The apparatus of claim 7 wherein:

the items ordered by the customer include components.

12. The apparatus of claim 11 wherein:

when the means for determining determines components have been ordered by the customer, the information presented on the information handling system includes information relating to usage support of the components; and

,

when the means for determining determines that components have not been ordered by the customer, the information presented on the information handling system includes component ordering enablement information.

13. A system for customizing support of an information handling system comprising:

an order determination module, the order determination module determining items ordered by a customer at a point of sale of the information handling system;

a support customization module, the support customization module customizing support information presented on the information handling system based upon the items ordered by the customer.

14. The system of claim 13 wherein:

the order determination module queries installation information to determine items ordered by the customer.

15. The system of claim 13 wherein:

the items ordered by the customer include subscription services.

16. The system of claim 15 wherein:

when the order determination module determines subscription services have been ordered by the customer, the information presented on the information handling system includes information relating to usage support of the subscription services; and

,

when the order determination module determines that subscription services have not been ordered by the customer, the information presented on the information handling system includes registration enablement information.

17. The system of claim 13 wherein:

the items ordered by the customer include components.

18. The system of claim 17 wherein:

when the order determination module determines components have been ordered by the customer, the information presented on the information handling system includes information relating to usage support of the components; and

,

when the order determination module determines that components have not been ordered by the customer, the information presented on the information handling system includes component ordering enablement information.