Method and apparatus for remote command, control and diagnostics of systems using conversational or audio interface
First Claim
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1. A method for providing remote access to a target application, the method comprising:
- providing an interactive voice response system configured to interface the target application and a system administrator;
at the interactive voice response system, receiving a request from the system administrator to access the target application;
authenticating the system administrator using at least one authentication routine taken from the group consisting of;
speaker recognition, speech recognition and natural language question/response; and
if authenticated, enable the system administrator to access the target application.
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Abstract
A method and apparatus for remote access to a target application is disclosed where a system administrator may establish telephonic contact with an interactive voice response system and obtain access to the target application by speech communication. The interactive response system may authenticate the system administrator by implementing various measures including biometric measures. Once access is granted, the interactive response system may broker a communication between the target application using text/data and the system administrator using natural language.
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Citations
25 Claims
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1. A method for providing remote access to a target application, the method comprising:
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providing an interactive voice response system configured to interface the target application and a system administrator;
at the interactive voice response system, receiving a request from the system administrator to access the target application;
authenticating the system administrator using at least one authentication routine taken from the group consisting of;
speaker recognition, speech recognition and natural language question/response; and
if authenticated, enable the system administrator to access the target application. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A machine-readable medium having stored thereon a plurality of executable instructions to be executed by a processor to implement a method for providing a system administrator access to a target application, the method comprising:
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providing an interactive voice response (“
IVR”
) system for interfacing the target application and the system administrator;
receiving a request for accessing the target application at the IVR in speech form;
authenticating the system administrator by using at least one authentication parameter including speaker recognition, speech recognition, or natural language question/response;
granting access to the target application if the system administrator is authenticated. - View Dependent Claims (9, 10, 11, 12, 13, 14, 15)
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16. An apparatus for providing a remote administrator access to a target application, the apparatus comprising an interactive voice response (“
- IVR”
) system for receiving an access request from the remote administrator, wherein the IVR is configured to receive access request in speech form, authenticate the remote administrator prior to granting access to the target application, and, once access is granted, communicate the target system configurations to the remote administrator in speech form. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24, 25)
- IVR”
Specification