Business method for continuous process improvement

• US 20050273352A1
• Filed: 04/26/2005
• Published: 12/08/2005
• Est. Priority Date: 05/07/2004
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: Lombardi Software, Inc. (International Business Machines Corporation)
• Inventors: Bonneau, Scott, Chobantonov, Petko, Moffat, Alex, Miles, Chris, Heredia, Damion, Chobantonova, Daniela, Gilbert, Phil, Moeller, Morten
• Application Number:
  US11/117,762
• Publication Number:
  US 20050273352A1
• Time in Patent Office: Days
• US Class Current: 705/7
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06316 Sequencing of tasks or work

Abstract

Provided is a business method for continuous process improvement that separates the business implementation of a business from the technical implementation of the business. The functional process is defined in terms of tracking points, each tracking point associated with a tracking structure. Tracking points are comprised of tracking fields, each of which correspond to a specific business metric. Tracking points are mapped to points in the execution process such that a change in the execution process does not necessitate a change in the tracking structure. One metric provided is a timing interval, defined using two or more tracking points. Also provided are novel methods of database access in order to both simplify the creation of data reports and to speed up the execution of data reports. Also provided are definitions of and changes to functional processes, execution processes and timing intervals are accomplished in a “zero-code” environment.

Claims

1. A method for business process management, comprising the steps of:

defining a functional implementation of a business process;

defining an execution implementation of the business process;

defining a tracking structure based upon the functional implementation;

defining a plurality of tracking points associated with the tracking structure,

wherein each tracking point corresponds to one or more of a plurality of tracked fields associated with metrics of the business process; and

mapping the tracking points to the execution implementation, such that a change in the technical implementation does not necessitate a change in the tracking structure.

2. The method of claim 1, further comprising the step of generating duration measurement based upon two or more of the tracking points.

3. The method of claim 2, wherein one of the two or more mapped tracking points corresponds to a first occurrence of an event that signals a start of the timing interval.

4. The method of claim 2, wherein one of the two or more mapped tracking points corresponds to a latest occurrence of an event that signals a start of the timing interval.

5. The method of claim 2, wherein one of the two or more mapped tracking points corresponds to a first occurrence of an event that signals an end of the timing interval.

6. The method of claim 2, wherein one of the two or more mapped tracking points corresponds to a latest occurrence of an event that signals an end of the timing interval.

7. The method of claim 1, wherein the steps are executed in a zero-code programming environment.

8. The method of claim 1, further comprising the steps of:

generating a first query directed to a de-normalized, virtual table corresponding to the functional implementation;

generating a second query based upon the first query, wherein the second query is directed to a plurality of normalized tables associated with the technical structure;

executing the second query; and

converting results of the executed second query to a structure corresponding to the first query.

16. The system of claim 1, further comprising:

a plurality of normalized tables associated with the technical structure;

logic for generating a first query directed to a de-normalized, virtual table corresponding to the functional implementation;

logic for generating a second query based upon the first query, wherein the second query is directed to the plurality of normalized tables;

logic for executing the second query; and

logic for converting results of the executed second query to a structure corresponding to the first query.

9. A system of business process management, comprising:

logic for defining a functional implementation of a business process;

logic for defining an execution implementation of the business process;

logic for defining a tracking structure based upon the functional implementation;

logic for defining a plurality of tracking points associated with the tracking structure, wherein each tracking point corresponds to one or more of a plurality of tracked fields associated with metrics of the business process; and

logic for mapping the tracking points to the execution implementation, such that a change in the technical implementation does not necessitate a change in the tracking structure.

10. The system of claim 9, further comprising logic for generating a duration measurement based upon two or more of the mapped tracking points.

11. The system of claim 10, wherein one of the two or more mapped tracking points corresponds to a first occurrence of an event that signals a start of the timing interval.

12. The system of claim 10, wherein one of the two or more mapped tracking points corresponds to a latest occurrence of an event that signals a start of the timing interval.

13. The system of claim 10, wherein one of the two or more mapped tracking points corresponds to a first occurrence of an event that signals an end of the timing interval.

14. The system of claim 10, wherein one of the two or more mapped tracking points corresponds to a latest occurrence of an event that signals an end of the timing interval.

15. The system of claim 9, wherein the steps are executed in a zero-code programming environment.

17. A computer program product, comprising:

a recording medium;

means, stored on the recording medium, for defining a functional implementation of a business process;

means, stored on the recording medium, for defining an execution implementation of the business process;

means, stored on the recording medium, for defining a tracking structure based upon the functional implementation;

means, stored on the recording medium, for defining a plurality of tracking points associated with the tracking structure, wherein each tracking point corresponds to one or more of a plurality of tracked fields associated with metrics of the business process; and

means, stored on the recording medium, for mapping the tracking points to the execution implementation, such that a change in the technical implementation does not necessitate a change in the tracking structure.

18. The computer program product of claim 17, further comprising means, stored on the recording medium, for generating a duration measurement based upon two or more of the mapped tracking points.

19. The computer program product of claim 18, wherein one of the two or more mapped tracking points corresponds to a first occurrence of an event that signals a start of the timing interval.

20. The computer program product of claim 18, wherein one of the two or more mapped tracking points corresponds to a latest occurrence of an event that signals a start of the timing interval.

21. The computer program product of claim 18, wherein one of the two or more mapped tracking points corresponds to a first occurrence of an event that signals an end of the timing interval.

22. The computer program product of claim 18, wherein one of the two or more mapped tracking points corresponds to a latest occurrence of an event that signals an end of the timing interval.

23. The computer program product of claim 17, wherein the steps are executed in a zero-code programming environment.

24. The computer program product of claim 17, further comprising:

means, stored on the recording medium, generating a first query directed to a denormalized, virtual table corresponding to the functional implementation;

means, stored on the recording medium, for generating a second query based upon the first query, wherein the second query is directed to a plurality of normalized tables associated with the technical structure;

means, stored on the recording medium, for executing the second query; and

means, stored on the recording medium, for converting results of the executed second query to a structure corresponding to the first query.