Automated voice link initiation
First Claim
1. A method for initiating a voice link in a wireless device, the method comprising establishing a data link between the wireless device and a station;
- receiving a machine-readable voice link address from the station to the wireless device over the data link; and
initiating a voice link between the wireless device and a device associated with the voice link address.
2 Assignments
0 Petitions
Accused Products
Abstract
A mobile device such as a mobile phone provides automated initiation of a voice link based on information obtained from a data link communication. In one embodiment a transaction is initiated via a data link by executing a client process in a user'"'"'s mobile device. The client process obtains information, such as item names and prices, from a content server. The client process presents the items for selection using the mobile device'"'"'s user interface. The user makes a selection of items for purchase by interacting with the client process and/or the content server. Once a selection has been made, the user is put in voice-to-voice telephone communication with a human agent at a CSR site that handles sales of the item or items that the user selected. Automation at the CSR obtains the user'"'"'s caller ID and uses the caller ID to request the record of selected items from the content server. The CSR agent is shown the record and is then able to complete the transaction with the user over the voice link.
53 Citations
36 Claims
-
1. A method for initiating a voice link in a wireless device, the method comprising
establishing a data link between the wireless device and a station; -
receiving a machine-readable voice link address from the station to the wireless device over the data link; and
initiating a voice link between the wireless device and a device associated with the voice link address. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
-
-
16. A method for facilitating a user transaction at a user device, the method comprising
transferring presentation information to the user device, wherein the presentation information includes a plurality of items; - and
sending a voice link address to the user device, wherein the voice link address corresponds to a purchasing entity for at least one of the plurality of items. - View Dependent Claims (17, 18)
- and
-
19. A method for facilitating a transaction, the method comprising
obtaining a user identification from an incoming voice link initiation; -
sending the user identification to a station;
receiving selection information from the station; and
using the selection information and the initiated voice link to complete a transaction. - View Dependent Claims (20, 21)
-
-
22. A method for initiating a voice link over a mobile phone network by using a user device, wherein the user device includes data link capability including web browsing, the method comprising
establishing a data link between the user device and a web page server, wherein the web page server includes a web page having a control; -
using the user device to access the control;
selecting the control to indicate a purchase of an item;
receiving a phone number via a data link;
accepting a signal from the user device to initiate a phone call to the phone number, for purposes of completing a purchase of the item.
-
-
23. A method for initiating a voice link over a mobile phone network, the method comprising
establishing a data link between a server and a user device; -
receiving information from a seller site to determine an item for sale;
using the server to provide a web page to the user device, wherein the web page includes a control for initiating a purchase of the item;
determining activation of the control;
in response to determining activation of the control, sending a phone number to the user device, wherein the phone number is associated with the seller site for creation of a voice link between the seller site and the user to complete a purchase of the item.
-
-
24. A method for providing scheduling information to a user device, the method comprising
establishing a data link connection between the user device and a server; -
transferring scheduling information from the user device to the server;
determining that at least one time slot in the scheduling information is free; and
sending an indicator of a suggested appointment to the user device. - View Dependent Claims (25, 26, 27, 28, 29, 30, 31, 32, 33, 34)
-
-
35. An apparatus for initiating a voice link in a wireless device, the apparatus comprising
a processor; -
a data link for establishing a data link between the wireless device and a station;
a receiver for receiving a machine-readable voice link address from the station to the wireless device over the data link; and
a communications process for initiating a voice link between the wireless device and a device associated with the voice link address.
-
-
36. A machine-readable medium including instructions for initiating a voice link in a wireless device, the machine readable medium comprising
one or more instructions for establishing a data link between the wireless device and a station; -
one or more instructions for receiving a machine-readable voice link address from the station to the wireless device over the data link; and
one or more instructions for initiating a voice link between the wireless device and a device associated with the voice link address.
-
Specification