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Contact center dynamic record delivery

  • US 20050278337A1
  • Filed: 06/30/2005
  • Published: 12/15/2005
  • Est. Priority Date: 05/18/2002
  • Status: Abandoned Application
First Claim
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1. A system for distributing prospect data records to a plurality of agents comprising:

  • a processor for selecting prospect data records for a campaign that meet predefined criteria, producing a queue of the selected prospect data records, and assigning the selected prospect data records to agents as the agents become available;

    an interface for permitting selection of the predefined criteria for defining the campaign; and

    a database for storing prospect data records, predefined criteria, and information associated with the queue of the selected prospect data records.

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