Diagnostic method, system, and program that isolates and resolves partnership problems between a poratable device and a host computer

• US 20050278569A1
• Filed: 06/09/2004
• Published: 12/15/2005
• Est. Priority Date: 06/09/2004
• Status: Active Grant

• Current Assignee: HTC Corporation
• Original Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Inventors: Srinivasan, Karamadai, Tripp, Thomas M., Gill, Rajpal
• Granted Patent: US 7,346,808 B2
• Time in Patent Office: Days
• US Class Current: 714/25
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36
• CPC Class Codes: G06F 11/221 to test buses, lines or interfaces, e.g. stuck-at or open line faults

Abstract

An automated method, system, and computer program for troubleshooting the inability of programs installed upon two computers interconnected by wired or wireless linkages to share or manipulate sharable information includes the following steps: On a first computer, tests are performed to see if hardware or software elements on that computer and essential to sharing or manipulating sharable information is properly installed or configured and also to see if information can actually be sent between the two computers; then, if possible, testing is initiated or performed to see if hardware or software elements on the second computer essential to sharing or manipulating sharable information are also properly installed or configured; and then the results of this testing is reported.

Claims

1. An automated method using at least one computer program for troubleshooting the potential or actual inability of programs installed upon at least a first and second computer interconnected by a linkages to share or manipulate sharable information comprising:

using at least one program installed on the first computer

(a) testing to see if at least one hardware or software element on the first computer essential to sharing or manipulating sharable information is properly installed or configured or both,

(b) testing to see if information can actually be sent between the two computers, and

(c) if possible, initiating or performing testing to see if at least one hardware or software element on the second computer essential to sharing or manipulating sharable information is properly installed or configured or both; and

reporting the results of the testing.

2. The method of claim 1, wherein part (a) further comprises:

testing information indicating the operative status of at least one software or hardware element installed on the first computer and essential to communications between programs installed on the two computers.

3. The method of claim 1, wherein part (a) further comprises:

testing information indicating the information sharing configuration of at least one software or hardware element installed on the first computer and essential to communications between programs installed on the two computers.

4. The method of claim 3, wherein the information sharing configuration testing ascertains whether the second computer is registered on the first computer as a communicant of the first computer.

5. The method of the claim 4, wherein the linkage is a USB or equivalent protocol wired linkage or an equivalent infrared or radio linkage.

6. The method of the claim 3, wherein the information sharing configuration testing ascertains whether the linkage is reserved by any program.

7. The method of the claim 6, wherein the linkage is a serial port wired linkage or an equivalent infrared or radio linkage.

8. The method of the claim 3, wherein the information sharing configuration testing ascertains whether at least one computer has, or is able to obtain, information indicating directly or indirectly a network address of the other computer.

9. The method of the claim 8, wherein the linkage is an internet protocol or equivalent network linkage.

10. The method of the claim 9, wherein the network linkage is, at least in part, a radio or infrared wireless linkage

11. The apparatus of claim 1, wherein part (a) further comprises:

testing information indicating the installation or information sharing configuration or both of at least one given application program.

12. The method of claim 11, wherein the given application program contains a synchronization routine.

13. The method of claim 11, wherein the given application program, installed on the first computer, and another compatible program, installed on the second computer, form a client-server pair.

14. The apparatus of claim 1, wherein part (a) further comprises:

testing at least one communications permission setting of the first computer to ascertain whether the setting permits a program installed on the second computer to access and to manipulate information on the first computer.

15. The method of claim 1, wherein part (c) further comprises:

testing information indicating the operative status of at least one software or hardware element installed on the second computer and essential to communications between programs installed on the two computers.

16. The method of claim 1, wherein part (c) further comprises:

testing information indicating the information sharing configuration of at least one software or hardware element installed on the second computer and essential to communications between programs installed on the two computers.

17. The apparatus of claim 1, wherein part (c) further comprises:

testing information indicating the installation or information sharing configuration or both of at least one given application program.

18. The apparatus of claim 1, wherein part (c) further comprises:

testing at least one communications permission setting of the second computer to ascertain whether the setting permits a program installed on the first computer to access and to manipulate information on the second computer.

19. A system for troubleshooting the potential or actual inability of programs installed upon at least first and second computers interconnected by a linkage to share or manipulate shared information comprising:

a self-help program installed on the first computer and comprising

a routine that gathers information indicating whether the first computer'"'"'s programs or data or both are configured to permit information sharing or shared information manipulation,

a routine that tests communications between the two computers over the linkage,

a routine that gathers information indicating whether the second computer'"'"'s programs or data or both are configured to permit information sharing or shared information manipulation, and

a routine that exercises the above routines and then uses information provided by those routines to guide the generation of a troubleshooting report.

20. The apparatus of claim 19, wherein the linkage is a wired USB or equivalent protocol linkage, and wherein the self-help program further comprises

a check port routine that determines whether the second computer is registered on the first computer,

21. The apparatus of claim 19, wherein the linkage is a wired serial port linkage or equivalent wireless radio or infrared linkage, and wherein the self-help program further comprises

a routine that determines whether the serial port linkage or equivalent linkage is reserved by any program.

22. The apparatus of claim 19, wherein the linkage is an internet protocol or equivalent linkage, and wherein the self-help program further comprises

a routine that determines whether at least one computer has, or is able to obtain, information indicating directly or indirectly a network address of the other computer.

23. The apparatus of claim 22, wherein the linkage is at least partially wireless.

24. An article of manufacture for use in troubleshooting at least two computer'"'"'s actual or potential inability to share or manipulate shared information over a wired or wireless linkage, the article comprising a storage medium having at least one computer program stored thereon that, when installed on a first of the two computers and placed into operation, causes the first computer to perform the steps of:

(a) testing to see if at least one hardware or software element on the first computer essential to sharing or manipulating sharable information is properly installed or configured or both;

(b) testing to see if information can actually be sent between the two computers;

(c) if possible, initiating or performing testing see if at least one hardware or software element on the second computer essential to sharing or manipulating sharable information is properly installed or configured or both; and

(d) reporting the results of the tests performed.

25. An apparatus as in claim 24 which further includes a routine that uninstalls all troubleshooting programs and data from both machines after the performance of the reporting step.

26. An apparatus as in claim 24 wherein the storage medium is part of a centralized download service from which the at least one computer program may be downloaded onto the first computer from a web site.

27. An apparatus as in claim 26 which further includes a routine that uninstalls all troubleshooting programs and data from both machines after the performance of the reporting step.

28. An apparatus as in claim 24 wherein the article comprises at least two computer programs stored on the storage medium, both downloadable into the first computer, a first program that performs the steps (a) and (b) and, if possible, that transfers the second program across the linkage to the second computer where the second program performs the step (c).

29. An apparatus as in claim 28 which further includes a routine that uninstalls all troubleshooting programs and data from both machines after performing the performance of the reporting step.

30. A system for troubleshooting the potential or actual inability of programs installed upon at least first and second computers interconnected by a linkage to share or manipulate shared information comprising:

self-help means for troubleshooting installed on the first computer and comprising

means for gathering information indicating whether the first computer'"'"'s programs or data or both are configured to permit information sharing or shared information manipulation,

means for testing communications between the two computers over the linkage,

means for gathering information indicating whether the second computer'"'"'s programs or data or both are configured to permit information sharing or shared information manipulation, and

means for exercising the above means and then for using information provided by those means to guide the generation of a troubleshooting report.