Diagnostic method, system, and program that isolates and resolves partnership problems between a poratable device and a host computer
First Claim
1. An automated method using at least one computer program for troubleshooting the potential or actual inability of programs installed upon at least a first and second computer interconnected by a linkages to share or manipulate sharable information comprising:
- using at least one program installed on the first computer (a) testing to see if at least one hardware or software element on the first computer essential to sharing or manipulating sharable information is properly installed or configured or both, (b) testing to see if information can actually be sent between the two computers, and (c) if possible, initiating or performing testing to see if at least one hardware or software element on the second computer essential to sharing or manipulating sharable information is properly installed or configured or both; and
reporting the results of the testing.
2 Assignments
0 Petitions
Accused Products
Abstract
An automated method, system, and computer program for troubleshooting the inability of programs installed upon two computers interconnected by wired or wireless linkages to share or manipulate sharable information includes the following steps: On a first computer, tests are performed to see if hardware or software elements on that computer and essential to sharing or manipulating sharable information is properly installed or configured and also to see if information can actually be sent between the two computers; then, if possible, testing is initiated or performed to see if hardware or software elements on the second computer essential to sharing or manipulating sharable information are also properly installed or configured; and then the results of this testing is reported.
51 Citations
30 Claims
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1. An automated method using at least one computer program for troubleshooting the potential or actual inability of programs installed upon at least a first and second computer interconnected by a linkages to share or manipulate sharable information comprising:
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using at least one program installed on the first computer (a) testing to see if at least one hardware or software element on the first computer essential to sharing or manipulating sharable information is properly installed or configured or both, (b) testing to see if information can actually be sent between the two computers, and (c) if possible, initiating or performing testing to see if at least one hardware or software element on the second computer essential to sharing or manipulating sharable information is properly installed or configured or both; and
reporting the results of the testing. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. A system for troubleshooting the potential or actual inability of programs installed upon at least first and second computers interconnected by a linkage to share or manipulate shared information comprising:
a self-help program installed on the first computer and comprising a routine that gathers information indicating whether the first computer'"'"'s programs or data or both are configured to permit information sharing or shared information manipulation, a routine that tests communications between the two computers over the linkage, a routine that gathers information indicating whether the second computer'"'"'s programs or data or both are configured to permit information sharing or shared information manipulation, and a routine that exercises the above routines and then uses information provided by those routines to guide the generation of a troubleshooting report. - View Dependent Claims (20, 21, 22, 23)
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24. An article of manufacture for use in troubleshooting at least two computer'"'"'s actual or potential inability to share or manipulate shared information over a wired or wireless linkage, the article comprising a storage medium having at least one computer program stored thereon that, when installed on a first of the two computers and placed into operation, causes the first computer to perform the steps of:
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(a) testing to see if at least one hardware or software element on the first computer essential to sharing or manipulating sharable information is properly installed or configured or both;
(b) testing to see if information can actually be sent between the two computers;
(c) if possible, initiating or performing testing see if at least one hardware or software element on the second computer essential to sharing or manipulating sharable information is properly installed or configured or both; and
(d) reporting the results of the tests performed. - View Dependent Claims (25, 26, 27, 28, 29)
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30. A system for troubleshooting the potential or actual inability of programs installed upon at least first and second computers interconnected by a linkage to share or manipulate shared information comprising:
self-help means for troubleshooting installed on the first computer and comprising means for gathering information indicating whether the first computer'"'"'s programs or data or both are configured to permit information sharing or shared information manipulation, means for testing communications between the two computers over the linkage, means for gathering information indicating whether the second computer'"'"'s programs or data or both are configured to permit information sharing or shared information manipulation, and means for exercising the above means and then for using information provided by those means to guide the generation of a troubleshooting report.
Specification