Method of providing information
8 Assignments
0 Petitions
Accused Products
Abstract
A method of providing information to a user at a remote terminal (12) is described. The method comprises the steps of: receiving from the remote terminal (12) status information relating to an irregularity in the remote terminal; determining from the status information what action may be required to resolve the irregularity; identifying an agent capable of performing the action; transmitting the status information to a portable device (50) associated with the agent to inform the agent of the irregularity; and allowing the portable device (50) to access a repository containing operational information for presentation to the agent.
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Citations
18 Claims
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1-14. -14. (canceled)
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15. A method of servicing an irregularity associated with an automated teller machine (ATM), the method comprising the step of:
using a cellphone to access a wireless protocol server which contains operational information relating to the irregularity associated with the ATM to allow a service agent to service the irregularity.
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16. A method of servicing an irregularity associated with an automated teller machine (ATM), the method comprising the step of:
using a cellphone to access a wireless protocol server which contains historical information relating to the irregularity associated with the ATM to allow a service agent to service the irregularity.
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17. An apparatus for servicing an irregularity associated with an automated teller machine (ATM), the apparatus comprising:
a cellphone for accessing a wireless protocol server which contains operational information relating to the irregularity associated with the ATM to allow a service agent to service the irregularity.
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18. An apparatus for servicing an irregularity associated with an automated teller machine (ATM), the apparatus comprising:
a cellphone for accessing a wireless protocol server which contains historical information relating to the irregularity associated with the ATM to allow a service agent to service the irregularity.
Specification