Method of providing information

• US 20050282539A1
• Filed: 07/26/2005
• Published: 12/22/2005
• Est. Priority Date: 10/20/2001
• Status: Active Grant

• Current Assignee: Mark M. Grossi, Martin R. Smith
• Original Assignee: Mark M. Grossi, Martin R. Smith
• Inventors: Grossi, Mark M., Smith, Martin R.
• Granted Patent: US 7,522,916 B2
• Time in Patent Office: Days
• US Class Current: 455/423
• CPC Class Codes: G07F 19/20 Automatic teller machines [ATMs]
• CPC Class Codes: G07F 19/207 Surveillance aspects at ATMs
• CPC Class Codes: G07F 19/211 Software architecture within ATMs or in relation to the ATM network
• CPC Class Codes: G07F 9/026 for alarm, monitoring and auditing in vending machines or means for indication, e.g. when empty

Abstract

A method of providing information to a user at a remote terminal (12) is described. The method comprises the steps of: receiving from the remote terminal (12) status information relating to an irregularity in the remote terminal; determining from the status information what action may be required to resolve the irregularity; identifying an agent capable of performing the action; transmitting the status information to a portable device (50) associated with the agent to inform the agent of the irregularity; and allowing the portable device (50) to access a repository containing operational information for presentation to the agent.

Claims

1-14. -14. (canceled)

15. A method of servicing an irregularity associated with an automated teller machine (ATM), the method comprising the step of:

using a cellphone to access a wireless protocol server which contains operational information relating to the irregularity associated with the ATM to allow a service agent to service the irregularity.

16. A method of servicing an irregularity associated with an automated teller machine (ATM), the method comprising the step of:

using a cellphone to access a wireless protocol server which contains historical information relating to the irregularity associated with the ATM to allow a service agent to service the irregularity.

17. An apparatus for servicing an irregularity associated with an automated teller machine (ATM), the apparatus comprising:

a cellphone for accessing a wireless protocol server which contains operational information relating to the irregularity associated with the ATM to allow a service agent to service the irregularity.

18. An apparatus for servicing an irregularity associated with an automated teller machine (ATM), the apparatus comprising:

a cellphone for accessing a wireless protocol server which contains historical information relating to the irregularity associated with the ATM to allow a service agent to service the irregularity.