System and method for automated personalized alerts using interactive voice response

• US 20050283368A1
• Filed: 06/17/2005
• Published: 12/22/2005
• Est. Priority Date: 06/22/2004
• Status: Abandoned Application

• Current Assignee: Kam Lung Leung
• Original Assignee: Kam Lung Leung
• Inventors: Leung, Kam Lung
• Application Number:
  US11/156,097
• Publication Number:
  US 20050283368A1
• Time in Patent Office: Days
• US Class Current: 704/270
• CPC Class Codes: G10L 2015/226 using non-speech characteristics
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/432 Arrangements for calling a subscriber at a specific time, e.g. morning call service

Abstract

A communication is received from a user. A receiving device recognizes a user'"'"'s voice request through the use of interactive voice response technologies. The user chooses system options, personal options, and/or delivery options. A personalized alert message is recorded by the user and appropriate actions are then taken to store and deliver the alert according to the delivery options set by the user. The system can be used to deliver one or more alerts to one or more parties at one or more date/time combinations.

Claims

1. A method of providing automated personalized alerts using interactive voice response, the method comprising:

receiving an initiating communication from a user;

interpreting the received initiating communication into digital data;

accessing account information for the user using the digital data;

communicating with the user to receive an alert having a triggering date and time and an associated action;

creating a storage entry containing the alert in a storage location;

monitoring the storage location in order to match the triggering date and time on the alert with a selected date and time;

sending the matched alert to an outgoing communications module;

interpreting the alert; and

performing the associated action.

2. The method of claim 1 wherein the operation of communicating with the user to receive an alert having a triggering date and time and an associated action further comprises:

constructing a set of personalized interaction instructions using the account information;

following the set of personalized interaction instructions;

employing interactive voice response to communicate with the user; and

receiving an alert having a triggering date and time and an associated action.

3. The method of claim 1 wherein the operation of creating a storage entry containing the alert further comprises:

creating a directory for the triggering date and time;

creating a file in the directory; and

storing the alert in the file.

4. A computer program product encoding a computer program for a computer process that executes on a computer system providing automated personalized alerts using interactive voice response, the computer process comprising:

receiving an initiating communication from a user;

interpreting the received initiating communication into digital data;

accessing account information for the user using the digital data;

communicating with the user to receive an alert having a triggering date and time and an associated action;

creating a storage entry containing the alert in a storage location;

monitoring the storage location in order to match the triggering date and time on the alert with a selected date and time;

sending the matched alert to an outgoing communications module;

interpreting the alert; and

performing the associated action.

5. The computer process of claim 4 wherein the operation of communicating with the user to receive an alert having a triggering date and time and an associated action further comprises:

constructing a set of personalized interaction instructions using the account information;

following the set of personalized interaction instructions;

employing interactive voice response to communicate with the user; and

receiving an alert having a triggering date and time and an associated action.

6. The computer process of claim 4 wherein the operation of creating a storage entry containing the alert further comprises:

creating a directory for the triggering date and time;

creating a file in the directory; and

storing the alert in the file.

7. A system for providing automated personalized alerts using interactive voice response comprising:

means for receiving an initiating communication from a user;

means for interpreting the received initiating communication into digital data;

means for accessing account information for the user using the digital data;

means for communicating with the user to receive an alert having a triggering date and time and an associated action;

means for creating a storage entry containing the alert in a storage location;

means for monitoring the storage location in order to match the triggering date and time on the alert with a selected date and time;

means for sending the matched alert to an outgoing communications module;

means for interpreting the alert; and

means for performing the associated action.

8. The system of claim 7 wherein the means for communicating with the user to receive an alert having a triggering date and time and an associated action includes at least constructing a set of personalized interaction instructions using the account information, following the set of personalized interaction instructions, employing interactive voice response to communicate with the user, and receiving an alert having a triggering date and time and an associated action.

9. The system of claim 7 wherein the means for creating a storage entry containing the alert includes at least creating a directory for the triggering date and time, creating a file in the directory, and storing the alert in the file.