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System and method for automated personalized alerts using interactive voice response

  • US 20050283368A1
  • Filed: 06/17/2005
  • Published: 12/22/2005
  • Est. Priority Date: 06/22/2004
  • Status: Abandoned Application
First Claim
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1. A method of providing automated personalized alerts using interactive voice response, the method comprising:

  • receiving an initiating communication from a user;

    interpreting the received initiating communication into digital data;

    accessing account information for the user using the digital data;

    communicating with the user to receive an alert having a triggering date and time and an associated action;

    creating a storage entry containing the alert in a storage location;

    monitoring the storage location in order to match the triggering date and time on the alert with a selected date and time;

    sending the matched alert to an outgoing communications module;

    interpreting the alert; and

    performing the associated action.

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