Remote system management
First Claim
Patent Images
1. A method comprising:
- (a) identifying at least one client;
(b) connecting to a remote computer of the at least one client;
(c) obtaining billing information from the remote computer comprising at least one billing file;
(d) aggregating the billing files;
(e) identifying an event-type from the billing files;
(f) grouping related event-types;
(g) determining a billing feature related to the event-type;
(h) identifying a billing fee associated with billing feature; and
(i) generating an invoice based upon the billing fee on the remote computer.
3 Assignments
0 Petitions
Accused Products
Abstract
The disclosure is a system for and method of performing automated billing and other client-related activities on a remote computer system.
118 Citations
15 Claims
-
1. A method comprising:
-
(a) identifying at least one client;
(b) connecting to a remote computer of the at least one client;
(c) obtaining billing information from the remote computer comprising at least one billing file;
(d) aggregating the billing files;
(e) identifying an event-type from the billing files;
(f) grouping related event-types;
(g) determining a billing feature related to the event-type;
(h) identifying a billing fee associated with billing feature; and
(i) generating an invoice based upon the billing fee on the remote computer. - View Dependent Claims (2, 3, 7)
-
-
4. A method comprising:
-
(a) automatically identifying at least one client from a list of clients in a database;
(b) automatically connecting to a remote computer of the at least one client; and
(c) automatically obtaining billing information from the remote computer comprising at least one billing file;
(d) automatically aggregating the billing files;
(e) automatically identifying an event-type from the billing files;
(f) automatically grouping related event-types;
(g) automatically determining a billing feature related to the event-type;
(h) automatically identifying a billing fee associated with billing feature; and
(i) automatically generating an invoice based upon the billing fee on the remote computer. - View Dependent Claims (5, 6)
-
-
8. A system comprising:
-
a local computer, the local computer comprising;
a communication component;
an autodialer component; and
a remote control component, a client database, the customer database comprising;
customer specific information, a remote computer, the remote computer comprising;
a communication component;
a complementary remote control component;
wherein the remote control component of the local computer comprises a computer program to cause the local computer to;
(a) identify at least one client;
(b) identify at least one task for the at least one client;
(c) connect to the remote computer of the at least one client using the communication component of the local and remote computer; and
(d) interact with the complementary remote control component to perform the at least one task on the remote computer. - View Dependent Claims (9, 10, 11, 12, 13, 14, 15)
-
Specification