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Method, system and article of manufacture for facilitating problem resolution

  • US 20050283451A1
  • Filed: 06/18/2004
  • Published: 12/22/2005
  • Est. Priority Date: 06/18/2004
  • Status: Active Grant
First Claim
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1. A data processing system-implemented method for facilitating problem resolution, the data processing system-implemented method comprising:

  • configuring a symptom pathway that leads to a solution; and

    associating a usage indicator with the symptom pathway, the usage indicator indicating a frequency in which the symptom pathway was previously implemented for successfully resolving previously experienced problems.

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