Method, system and article of manufacture for facilitating problem resolution
First Claim
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1. A data processing system-implemented method for facilitating problem resolution, the data processing system-implemented method comprising:
- configuring a symptom pathway that leads to a solution; and
associating a usage indicator with the symptom pathway, the usage indicator indicating a frequency in which the symptom pathway was previously implemented for successfully resolving previously experienced problems.
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Abstract
Disclosed is a data processing system-implemented method, a data processing system and an article of manufacture for facilitating problem resolution. The data processing system-implemented method includes configuring a symptom pathway that leads to a solution, and associating a usage indicator with the symptom pathway, the usage indicator indicating a frequency in which the symptom pathway was previously implemented for successfully resolving previously experienced problems.
23 Citations
45 Claims
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1. A data processing system-implemented method for facilitating problem resolution, the data processing system-implemented method comprising:
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configuring a symptom pathway that leads to a solution; and
associating a usage indicator with the symptom pathway, the usage indicator indicating a frequency in which the symptom pathway was previously implemented for successfully resolving previously experienced problems. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A data processing system for facilitating problem resolution, the data processing system comprising:
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a configuration module for configuring a symptom pathway that leads to a solution; and
an associating module for associating a usage indicator with the symptom pathway, the usage indicator indicating a frequency in which the symptom pathway was previously implemented for successfully resolving previously experienced problems. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30)
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31. An article of manufacture for directing a data processing system to facilitate problem resolution, the article of manufacture comprising:
a program usable medium embodying one or more instructions executable by the data processing system, the one or more instructions comprising;
instructions for configuring a symptom pathway that leads to a solution; and
instructions for associating a usage indicator with the symptom pathway, the usage indicator indicating a frequency in which the symptom pathway was previously implemented for successfully resolving previously experienced problems. - View Dependent Claims (32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45)
Specification