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Knowledge system

  • US 20050283474A1
  • Filed: 08/26/2005
  • Published: 12/22/2005
  • Est. Priority Date: 11/28/2001
  • Status: Abandoned Application
First Claim
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1. A method of operating a knowledge base, the knowledge base comprising an electronic database containing question and answer pairs and being coupled to a communications network accessible by users, the method comprising:

  • receiving a question created by a user;

    analyzing a word content of the received question to match phrases contained within the question with functionally synonymous phrases stored in a phrase look-up table, and to match words contained within the question with functionally synonymous words stored in a word look-up table;

    prioritizing different synonymous words and/or phrases and combinations of synonymous words and/or phrases according to a predefined set of rules;

    identifying a classification from a predefined set of classifications on a basis of the words and/or phrases or combination of these, having a highest priority, and assigning the identified classification to the question;

    identifying keywords in the question;

    searching the knowledge base to identify questions having the same or related classifications to the identified classification and containing the same or some of the identified keywords; and

    prioritizing the identified questions according to corresponding classifications and the identified keywords contained in the identified questions and returning the identified questions to the user in a prioritized list.

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