Method and system for keyword detection using voice-recognition
First Claim
1. A method for dynamically detecting topics, comprising:
- predefining one or more keywords relevant to a context of a conversation;
associating information with the one or more keywords;
detecting at least one of the one or more keywords in speech; and
recording that at least one of the one or more keywords has been detected.
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Abstract
A method and system is provided to monitor speech and detect keywords or phrases in the speech, such as for example, monitored calls in a call center or speakers/presenters using teleprompters, or the like. Upon detection of the keywords of phrases, information associated with the keywords or phrases may be presented to a display device so that a user may dynamically receive new information as context of the speech progresses. This provides dynamic information as the context of the conversation develops. The information may be presented as links, cues, text, or similar formats. The detected keywords or phrases may also be associated with rules that govern the conditions and criteria for processing the detected keyword and presentation of the information.
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Citations
35 Claims
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1. A method for dynamically detecting topics, comprising:
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predefining one or more keywords relevant to a context of a conversation;
associating information with the one or more keywords;
detecting at least one of the one or more keywords in speech; and
recording that at least one of the one or more keywords has been detected. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A method for monitoring voice, comprising:
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monitoring speech for a pre-defined keyword or phrase;
detecting the pre-defined keyword or phrase;
determining whether a rule is associated with the detected pre-defined keyword or phrase; and
processing the rule when the rule is determined to be associated with the predefined keyword or phrase. - View Dependent Claims (16, 17, 18, 19, 20, 21)
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22. A system for monitoring speech, comprising at least one component to:
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predefine one or more keywords relevant to a context of a conversation;
associate information with the one or more keywords;
detect at least one of the keywords in speech; and
provide the information associated with at least one of the detected keywords. - View Dependent Claims (23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34)
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35. A computer program product comprising a computer usable medium having readable program code embodied in the medium, the computer program product includes at least one component to:
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predefine one or more keywords relevant to a context of a conversation;
associate information with the one or more keywords;
detect at least one of the keywords in speech; and
provide the information associated with at least one of the detected keywords.
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Specification