Decoupling alert generation from recipient determination

• US 20050283642A1
• Filed: 06/18/2004
• Published: 12/22/2005
• Est. Priority Date: 06/18/2004
• Status: Abandoned Application

• Current Assignee: SAP AG (SAP SE)
• Original Assignee: SAP AG (SAP SE)
• Inventors: Dill, Marcus
• Application Number:
  US10/870,457
• Publication Number:
  US 20050283642A1
• Time in Patent Office: Days
• US Class Current: 714/4.1
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

Techniques for alert handling are described that enable a separation of the generation of an alert from the determination of the recipient or party responsible for the alert. One aspect of the techniques is having an alert mechanism read a responsibility data store that associates a type of alert with the user who is designated as a recipient for the type of alert. Another aspect is the programmatic determination of the recipient and the storage of the determined recipient in the responsibility data store.

Claims

1. A computer-implemented method for determining a responsible user to receive an alert, the responsible user being determined separately from a process that generates the alert, the method comprising:

receiving notification of an alert state for a data object stored in an electronic data store accessible to a computer application;

accessing a responsibility data store that associates alert states with responsible users for those alert states;

determining one or more responsible users to receive an alert related to the alert state by using information from the responsibility data store; and

enabling transmission of the alert to the responsible user.

2. The method of claim 1 wherein the electronic data store comprises an analytical processing data store accessible to an analytical computer application.

3. The method of claim 1 wherein the electronic data store comprises a transaction processing data store accessible to a transaction computer application.

4. The method of claim 1 wherein the responsibility data store is associated with an alert handling component that is separate from the computer application.

5. The method of claim 1 wherein the responsibility data store is associated with an alert handling component that is a component of the computer application.

6. The method of claim 1 wherein the responsibility data store includes associations of alert states that apply to data objects used by different computer applications.

7. The method of claim 1 further comprising creating an association of an alert state with a responsible user.

8. The method of claim 7 wherein creating an association of an alert state with a responsible user is based on an attribute of a data object to which the alert state relates corresponds to an attribute associated with the responsible user.

9. The method of claim 7 wherein creating an association of an alert state with a responsible user is based on a result from execution of a computer program.

10. The method of claim 7 wherein creating the association comprises traversing one or more data object stores to identify one or more responsible users for a data object to which the alert state relates.

11. The method of claim 7 further comprising storing the association in the responsibility data store.

12. The method of claim 1 wherein the computer application comprises a business application and the data object comprises a business object.

13. The method of claim 12 wherein the business application comprises one or more of a customer relationship management application, an analytical application associated with a data warehouse or a financial management system.

14. The method of claim 1 wherein accessing a responsibility data store comprises accessing a responsibility data store that associates types of alert states with responsible users for those types of alert states.

15. The method of claim 1 wherein accessing a responsibility data store comprises accessing a responsibility data store that associates types of data objects with responsible users for those types of data objects.

16. The method of claim 1 wherein accessing a responsibility data store comprises accessing a responsibility data store that associates particular data objects with responsible users for those particular data objects.

17. A computer program product tangibly embodied in an information carrier, the computer program product including instructions that, when executed, cause an alert handling component to perform operations for determining a responsible user to receive an alert, the responsible user being determined separately from a process that generates the alert, the operations comprising:

receiving notification of an alert state for a data object stored in an electronic data store accessible to a computer application;

accessing a responsibility data store that associates alert states with responsible users for those alert states;

determining one or more responsible users to receive an alert related to the alert state by using information from the responsibility data store; and

enabling transmission of the alert to the responsible user.

18. The computer program product of claim 17 wherein the electronic data store comprises an analytical processing data store accessible to an analytical computer application.

19. The computer program product of claim 17 wherein the electronic data store comprises a transaction processing data store accessible to a transaction computer application.

20. The computer program product of claim 17 wherein the responsibility data store includes associations of alert states that apply to data objects used by different computer applications.

21. A computer-implemented method for creating an association of an alert state with a responsible user, the method comprising:

receiving an indication of an alert state;

receiving information to be used to create an association of the alert state with a responsible user;

using the received information to create the association; and

storing the association in a responsibility data store for use in determining a responsible user to receive an alert based on the association.

22. The method of claim 21 wherein the information to be used to create the association comprises an attribute of a data object to which the alert state relates wherein the attribute of the data object corresponds to an attribute associated with the responsible user.

23. The method of claim 21 wherein the information to be used to create the association comprises a result from execution of a computer program.

24. The method of claim 21 wherein the information to be used to create the association comprises a process for traversing one or more data object stores to identify one or more responsible users for a data object to which the alert state relates.

25. The method of claim 21 wherein the alert state applies to a business object used by a computer business application.

26. A computer program product tangibly embodied in an information carrier, the computer program product including instructions that, when executed, cause an alert handling component to perform operations for creating an association of an alert state with a responsible user, the operations comprising:

receiving an indication of an alert state;

receiving information to be used to create an association of the alert state with a responsible user;

using the received information to create the association; and

storing the association in a responsibility data store for use in determining a responsible user to receive an alert based on the association.

27. The computer program product of claim 26 wherein the information to be used to create the association comprises an attribute of a data object to which the alert state relates wherein the attribute of the data object corresponds to an attribute associated with the responsible user.

28. The computer program product of claim 26 wherein the information to be used to create the association comprises a result from execution of a computer program.

29. The computer program product of claim 26 wherein the information to be used to create the association comprises a process for traversing one or more data object stores to identify one or more responsible users for a data object to which the alert state relates.

30. The computer program product of claim 26 wherein the alert state applies to a business object used by a computer business application.