Caller ID call memo system
First Claim
1. A method of providing a call memo associated with a particular telephone number comprising:
- (a coupling a destination telephone to a call management system to enable caller-id information and audio data from the destination telephone to be exchanged with the call management system;
(b receiving an inbound call at the destination telephone;
(c performing processing at the call management system including the steps of;
(i parsing the received caller-id information to obtain the calling telephone number;
(ii querying a call memo database using the calling telephone number; and
(iii for a located record in the call memo database, providing a memo cue to notify the called party of a call memo associated with the telephone number of the incoming call.
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Accused Products
Abstract
A system and method of saving and delivering a voice memo or text memo to identify incoming calls is provided. A user of the system of the invention is given the option of recording a memo on the calls he or she has received through a prompt on a telecommunication device. The user can choose to record a voice memo or text memo after each call. The memos are saved in connection with caller id information pertaining to the number from which the call was placed. When a user of the system receives a call from a number that has a memo saved in relation thereto, the user will be prompted to hear, and may listen to, the voice memo before answering the call. If the memo is in text form, the user can configure the system to provide various processing options. In one processing option, a text to speech audio presentation of the text of the memo is made available to permit the message to be heard over a telephone or networked audio capable PDA device. In other processing options, the user has the text of the message sent to the user'"'"'s PC or emailed or sent by instant message to the user'"'"'s PDA device.
69 Citations
35 Claims
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1. A method of providing a call memo associated with a particular telephone number comprising:
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(a coupling a destination telephone to a call management system to enable caller-id information and audio data from the destination telephone to be exchanged with the call management system;
(b receiving an inbound call at the destination telephone;
(c performing processing at the call management system including the steps of;
(i parsing the received caller-id information to obtain the calling telephone number;
(ii querying a call memo database using the calling telephone number; and
(iii for a located record in the call memo database, providing a memo cue to notify the called party of a call memo associated with the telephone number of the incoming call. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method of providing a call memo associated with a particular telephone number via SMS or email, comprising:
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(a coupling a destination telephone to a call management system to enable caller-id information and audio data from the destination telephone to be exchanged with the call management system;
(b providing an association directory record accessible to said call management system to associate an SMS or email message address with said destination telephone;
(c receiving an inbound call at the destination telephone;
(d performing processing at the call management system including the steps of;
(i parsing the received caller-id information to obtain the calling telephone number;
(ii querying a call memo database using the calling telephone number; and
(iii for a located record in the call memo database, providing a call memo message to the message address contained in said association directory that includes caller-id information of the telephone number of the incoming call. - View Dependent Claims (13, 14, 15, 16)
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17. A method of providing a call memo associated with a particular telephone number via a network accessible computer, comprising:
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(a providing a call management system;
(b coupling a destination telephone to said call management system to enable caller-id information and audio data from the destination telephone to be exchanged with the call management system;
(c providing an association directory record accessible to said call management system to associate a network address of a network accessible computer with said destination telephone;
(d receiving an inbound call at the destination telephone;
(e performing processing at the call management system including the steps of;
(i parsing the received caller-id information to obtain the calling telephone number;
(ii querying a call memo database using the calling telephone number; and
(iii for a located record in the call memo database, providing a call memo message to the message address contained in said association directory that includes caller-id information of the telephone number of the incoming call. - View Dependent Claims (18, 19, 20, 21, 22)
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23. A method of providing a call memo associated with a particular telephone number via a network accessible computer, comprising:
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(a providing a call management system;
(b coupling a destination telephone to said call management system to enable caller-id information and audio data from the destination telephone to be exchanged with the call management system;
(c providing an association directory record accessible to said call management system to associate a network address of a network accessible computer with said destination telephone;
(d receiving an inbound call at the destination telephone;
(e performing processing at the call management system including the steps of;
(i querying a call memo database using the destination telephone number; and
(ii for a located record in the call memo database, providing a call detail memo to the network address contained in said association directory containing information relating to the destination telephone number and relating to the calling telephone number. - View Dependent Claims (24, 25, 26, 27, 28, 29)
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30. A method of providing a voice memo during a call comprising the steps of:
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(a providing a call management system;
(b coupling a first telephone to said call management system (CMS) to enable audio data in a voice database accessible to the CMS to be exchanged;
(c establishing a call between said first telephone and a second telephone;
(d performing processing at the call management system including the steps of;
(i monitoring the call between the first telephone and the second telephone for a trigger event;
(ii parsing the trigger event to obtain a command;
(ii performing the command against the voice database. - View Dependent Claims (31, 32, 33, 34, 35)
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Specification