Order confirmation system using clip and method thereof, and on-line accomplishment authentication method of transaction accomplishment using the same

• US 20050286694A1
• Filed: 05/20/2005
• Published: 12/29/2005
• Est. Priority Date: 06/29/2004
• Status: Active Grant

• Current Assignee: Aimenet Company Limited
• Original Assignee: Aimenet Company Limited
• Inventors: Son, Chang Ho
• Granted Patent: US 7,616,744 B2
• Time in Patent Office: Days
• US Class Current: 379/142.01
• CPC Class Codes: G06Q 20/203 Inventory monitoring
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: H04M 11/08 specially adapted for optional reception of entertainment or informative matter
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/5191 interacting with the Internet

Abstract

The present invention relates to improvements of member management and business efficiency so that order information received through a customer'"'"'s wired or wireless telephone can be used to write an order slip and then output through a print output unit while being displayed on a LCD screen window.

Claims

1. An order confirmation method using calling line identification presentation (CLIP), comprising the steps of:

transmitting information on a member, which is joined as a member of an Internet shopping mall and stored in a database, to an order confirmation apparatus installed as a member shop, and then databasing the information;

allowing the order confirmation apparatus to determine whether a telephone number received through a customer'"'"'s wired or wireless telephone exists in the telephone number stored in the database using a CLIP service;

if the received telephone number exists in the telephone number stored in the database, allowing the order confirmation apparatus to recognize the telephone number as a member customer, to execute a customer management program and then to process input order information, and if the received telephone number does not exist in the telephone number stored in the database, allowing the order confirmation apparatus to recognize the telephone number as a new customer and then to connect the telephone number to a common telephone;

if a call coincident with a telephone number of a PSTN switchboard that transmits data to the order confirmation apparatus is received, allowing the order confirmation apparatus to automatically switch to a data receive mode, to receive data, and then to output the received data on a LCD screen window; and

allowing a print output unit to print the customer'"'"'s input order information, which is displayed on the LCD screen window, on paper in the form of an order slip.

2. The order confirmation method as claimed in claim 1, further comprising the step of transmitting information, which is transacted based on the customer'"'"'s order information, to a web server of the Internet shopping mall on-line so that the information can be authenticated as transaction accomplishment on-line for updating.

3. The order confirmation method as claimed in claim 1, further comprising the step of, if absence is displayed since a call is not connected to the order confirmation apparatus, transmitting a signal value indicating absence to the Internet shopping mall, thus inactivating an icon that indicates a corresponding member shop to inform absence.

4. An order confirmation method using CLIP, comprising the steps of:

transmitting a customer'"'"'s order information that is received through a call center to an order confirmation apparatus through an exchange apparatus;

allowing the order confirmation apparatus to determine whether a telephone number assigned to the exchange apparatus coincides with a telephone number stored in storage means using a CLIP service;

if it is determined that the two telephone numbers coincide with each other, allowing the order confirmation apparatus to switch to communication mode and then to receive the customer'"'"'s order information data through connection to a router of the exchange apparatus, and if the two telephone numbers do not coincide with each other, allowing the order confirmation apparatus to switch to common telephone mode and then to connect the received telephone number to a call;

if a call coincident with a telephone number of a PSTN switchboard that transmits data to the order confirmation apparatus is received, allowing the order confirmation apparatus to automatically switch to a data receive mode, to receive data, and then to output the received data through a LCD screen window; and

allowing a print output unit to print the customer'"'"'s input order information, which is displayed on the LCD screen window, on paper in the form of an order slip.

5. An order confirmation system using CLIP, comprising:

means for transmitting information on a member, which is joined as a member of an Internet shopping mall and stored in a database of a web server, to an order confirmation apparatus installed as a member shop, and then databasing the information;

means for determining whether a telephone number received through a customer'"'"'s wired or wireless telephone exists in the telephone number stored in the database using a CLIP service;

means for, if the received telephone number exists in the telephone number stored in the database, recognizing the telephone number as a member customer, executing a customer management program and then processing input order information, and if the received telephone number does not exist in the telephone number stored in the database, recognizing the telephone number as a new customer and then connecting the telephone number to a common telephone;

means for, if a call coincident with a telephone number of a PSTN switchboard that transmits data to the order confirmation apparatus is received, automatically switching to a data receive mode, receiving data, and outputting the received data on a LCD screen window; and

means for printing the customer'"'"'s input order information, which is displayed on the LCD screen window, on paper in the form of an order slip.

6. The order confirmation system as claimed in claim 5, wherein the order confirmation apparatus comprises:

communication means having a modem unit connected to a PSTN network for receiving order information data transmitted through the customer'"'"'s wired or wireless telephone, an caller ID (CID) processor for confirming CID of the wired or wireless telephone, an UDP unit connected to an Internet network for receiving the customer'"'"'s order information data, and a communication conversion unit for setting a communication environment according to a condition set by a user;

output means having a LCD screen window for displaying the customer'"'"'s order information so that an order history can be input, a print output unit for printing the customer'"'"'s order history displayed on the LCD screen window on paper, and an output conversion unit for converting the customer'"'"'s order history so that the order history can be output through the LCD screen window or the print output unit under the control of a controller;

input means for writing an order slip by inputting the customer'"'"'s order information displayed on the LCD screen window, and inputting information necessary to transmit information on the customer'"'"'s transaction history to a web server of the Internet shopping mall;

storage means having a stationary storage unit for storing operating software for controlling the controller and data transmitted through the Internet network or the PSTN network, and a traveling storage unit for storing information of customers who are joined as members of an Internet shopping mall and customer management software for helping a seller to write a history of an order through a simple input, which is received through the customer'"'"'s wired or wireless telephone; and

control means for receiving the customer'"'"'s order information transmitted through the Internet network or the PSTN network, displaying the customer'"'"'s order history received through the input means on the LCD screen window, controlling a print output unit to print the order history on paper, applying a control signal to corresponding means so that the customer'"'"'s transaction history can be transmitted to a web server of an Internet shopping mall.

7. An order confirmation system using CLIP, comprising:

means for transmitting a customer'"'"'s order information received through a call center to an order confirmation apparatus through an exchange apparatus;

means for allowing the order confirmation apparatus to compare a telephone number assigned to the exchange apparatus and a telephone number stored in storage means itself;

means for, if it is determined that the two telephone numbers coincide with each other, switching to communication mode to receive the customer'"'"'s order information data through a router of the exchange apparatus, and if it is determined that the two telephone numbers do not coincide with each other, switching to common telephone mode to connect to a call; and

means for controlling a print output unit to print the customer'"'"'s order information, which is displayed on a LCD screen window, on paper in the form of an order slip.

8. The order confirmation system as claimed in claim 7, wherein the exchange apparatus designates the number of routers according to the number of an order confirmation apparatus of each member shop,

the exchange apparatus includes:

a multi-port router having a modem unit and a MPU memory, for transmitting and receiving data through a PSTN network;

a PSTN gateway server connected to the multi-port router through RS232C communication, for converting data when the data are transmitted to a PSTN network or an Internet network;

a web gateway server for reading order information data in real time by searching a database of an Internet shopping mall or receiving order information data from the Internet shopping mall, and transmitting the order information data to the PSTN gateway server; and

a backup server for storing data, which are exchanged between the Internet shopping mall and an order confirmation apparatus disposed at each member shop, according to a predetermined classification system.