Customer service marketing
First Claim
1. A method comprising:
- receiving a customer service request from a customer obtaining a plurality of current offers preparing a return on presentment score for each of the current offers selecting none or more of the current offers to provide to the customer based on the return on presentment score.
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Accused Products
Abstract
Customer service marketing is disclosed. In a method, after a customer communication is received and the customer is assigned to a customer service agent, customer service request information may be received from the customer service agent. The customer service request information obtained by the customer service agent from the customer. A service response information may be provided to the service agent. A plurality of current offers may be obtained. A return on presentment score for each of the current offers may be prepared. None or more of the current offers may be selected to be provided to the customer based on the return on presentment scores. Cue information may be provided to a customer service agent based on the selected offer. The customer may be transferred to a specialist to facilitate the customer'"'"'s purchase of the product or service described in the selected offer. The method may be implemented on a computer.
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Citations
32 Claims
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1. A method comprising:
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receiving a customer service request from a customer obtaining a plurality of current offers preparing a return on presentment score for each of the current offers selecting none or more of the current offers to provide to the customer based on the return on presentment score. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system comprising:
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a processor a memory coupled with the processor a machine readable medium coupled with the processor, the machine readable medium having instructions stored thereon which when executed cause the system to perform operations including;
receiving a customer service request from a customer obtaining a plurality of current offers preparing a return on presentment score for each of the current offers selecting none or more of the current offers to provide to the customer based on the return on presentment score. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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19. A machine readable medium having instructions stored thereon which when executed by a processor cause the processor to perform operations including:
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receiving a customer service request from a customer obtaining a plurality of current offers preparing a return on presentment score for each of the current offers selecting none or more of the current offers to provide to the customer based on the return on presentment score. - View Dependent Claims (20, 21, 22, 23, 24, 25, 26, 27)
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28. A method comprising:
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receiving a customer communication from a customer assigning the customer to a customer service agent receiving a customer service request information from the customer service agent, the customer service request information obtained by the customer service agent from the customer providing a service response information to the service agent. obtaining a plurality of current offers preparing a return on presentment score for each of the current offers selecting as a selected offer one or more of the current offers to provide to the customer based on the return on presentment scores providing offer cue information to a customer service agent based on the selected offer transferring the customer to a specialist to facilitate the customer'"'"'s purchase of the product or service described in the selected offer. - View Dependent Claims (29, 30, 31, 32)
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Specification