Multi-context conversational environment system and method
First Claim
Patent Images
1. A method of speech recognition processing that provides audible information over a communications device comprising:
- receiving a first speech input indicative of a first subject area;
initiating a first subject application associated with said first subject area;
receiving a second speech input indicative of a second subject area; and
storing at least one indicator indicating a current processing step of said first subject application.
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Abstract
An interactive speech-activated information retrieval application for use in automated telephone systems includes a control manager that interfaces between the caller'"'"'s speech input and applications and enables several applications to be open at the same time. The control manager continually monitors for control words, enabling the user to switch between applications at will. When a user switches to another application, the control manager suspends the first application and stores its context, enabling the user to later return to the application at the point where the application was previously suspended.
261 Citations
20 Claims
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1. A method of speech recognition processing that provides audible information over a communications device comprising:
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receiving a first speech input indicative of a first subject area;
initiating a first subject application associated with said first subject area;
receiving a second speech input indicative of a second subject area; and
storing at least one indicator indicating a current processing step of said first subject application. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 20)
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12. A speech recognition system comprising:
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a speech recognition module that processes speech input and translates said speech input into computer-readable input;
a control manager comprising;
a module that interfaces between said speech input and at least one of a plurality of application programs;
a module that initiates processing of a first application program; and
a module that monitors said speech input for a request to initiate a second application program; and
a speech synthesizing module for providing output information from said plurality of application programs. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19)
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Specification