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Method and apparatus of customer support through the use of automated assistance technology, live customer support, and predictive account maintenance and management for industries where there are services which relate to a customer account(s).

  • US 20050288981A1
  • Filed: 06/28/2005
  • Published: 12/29/2005
  • Est. Priority Date: 06/29/2004
  • Status: Abandoned Application
First Claim
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1. Software and methodologies using artificial intelligence, rules-based methodology, automated processes (including SP), Hl, enhanced industry specific methodologies (where applicable), and data convergence with CD (including past customer data) to prepare for the eventuality and examine anomalies (including suspicious activity) to achieve a greater than 95% confidence level (where a conclusion can be reached) in achieving virtually infallible results using accepted and established statistical inference.

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