Control system for controlling turn-waiting queues of queue objects

• US 20060002413A1
• Filed: 06/29/2005
• Published: 01/05/2006
• Est. Priority Date: 06/30/2004
• Status: Abandoned Application

• Current Assignee: NEC Corporation
• Original Assignee: NEC Corporation
• Inventors: Ito, Naoko, Watanabe, Masafumi, Tsutazawa, Natsuko
• Application Number:
  US11/169,059
• Publication Number:
  US 20060002413A1
• Time in Patent Office: Days
• US Class Current: 370/412
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 30/0605 Supply or demand aggregation
• CPC Class Codes: G06Q 50/12 Hotels or restaurants
• CPC Class Codes: H04L 49/90 Buffering arrangements
• CPC Class Codes: H04L 67/306 User profiles

Abstract

In a queue object control system in which store terminals, user terminals, and a queue control server are connected by way of a network so as to allow communication, the queue control server includes: store groups in which a plurality of stores are controlled as group turn-waiting queues; a store group control unit that receives usability states of the stores from store terminals and then determines whether any of the stores are available for use; a queue manipulation unit that receives requests from user terminals to register in the queues of store groups, registers the user terminals in the group turn-waiting queues, and, when any store of the store groups becomes available for use, selects user terminals that are registered in the group turn-waiting queues; and a usability notification unit that transmits notification of usability of stores that have become available for use to user terminals that have been selected.

Claims

1. A queue object control system, comprising:

queue object terminals that are established in queue objects;

user terminals for queue registration for making reservations of said queue objects; and

a control server for both accepting queue registrations from said user terminals and controlling turn-waiting queues at said queue objects based on queue registrations that have been accepted;

said control server including;

queue object groups for controlling, in group units into which said queue objects have been sorted according to prescribed categories, turn-waiting queues of a plurality of said queue objects;

a queue object control unit for controlling the states of usability of queue objects that belong to said queue object groups based on states of usability of said queue objects that are supplied from said queue object terminals;

a queue manipulation unit for, upon receiving requests from said user terminals for queue registration to said queue object groups, both registering user information that is based on the queue registration requests in the turn-waiting queues in said queue object groups, and, upon receiving notification from said queue object control units indicating that a queue object that belongs to said queue object groups can be used, selecting the user terminals that are to be the transmission destination based on user information that has been registered in the turn-waiting queues of said queue object groups; and

a usability notification unit for transmitting notification of usability regarding said queue objects that can be used to user terminals that have been selected in said queue manipulation unit.

2. A queue object control system according to claim 1, wherein said control server includes a plurality of said queue object groups.

3. A queue object control system according to claim 1, wherein:

said control server further includes favorite groups for allowing users to register in advance a plurality of queue objects as individual users'"'"' groups; and

said queue manipulation unit, upon receiving requests from said user terminals to register to said favorite groups, registers user information that is based on the registration requests in the turn-waiting queues of said favorite groups.

4. A queue object control system according to claim 2, wherein said queue manipulation unit, queue object control unit, and usability notification unit are provided in each of said queue object groups.

5. A queue object control system according to claim 2, wherein:

said queue object control unit is common to a plurality of said queue object groups and is provided independently of said queue object groups, and said queue manipulation unit and usability notification unit are provided in each of said queue object groups.

6. A queue object control system according to claim 2, wherein said queue object control unit, queue manipulation unit, and usability notification unit are common to a plurality of said queue object groups, and are provided independently of said queue object groups.

7. A queue object control system according to claim 1, wherein:

said user terminals each include a reception confirmation information dispatch unit for, upon receiving vacant seating information of a queue object in which queue registration has been made as said usability notification from said control server, transmitting reception confirmation information of said vacant seating information to said control server; and

said control server includes a processor for;

counting both the time elapsed from a transmission of said usability notification and the number of such transmissions;

resending said usability notification to said user terminal upon passage of a prescribed time interval; and

deleting the registration of the relevant user in the turn-waiting queue when the number of transmissions reaches a prescribed number or when said reception confirmation information has been received.

8. A queue object control system according to claim 1, wherein:

said user terminals are configured to perform queue registration directly to said queue object terminals for reserving the use of queue objects;

said queue manipulation unit, upon accepting use reservations for said queue object groups from said user terminals, both registers information of the users that have made the use reservations in the turn-waiting queues in said queue object groups, reports said use reservations that have been accepted to the queue object terminals of the queue objects that belong to said queue object groups and transfers the assignment of vacant seating; and

these queue object terminals include other queue manipulation units that register and control information of users in turn-waiting queues in their own queue objects based on use reservations that have been reported from said control server and direct use reservations from said user terminals.

9. A queue object control system according to claim 8, wherein notification of use reservations from said control server to said queue object terminals is performed by means of only identifiers of said queue object groups.

10. A queue object control system according to claim 9, wherein said queue manipulation units are configured to enable use reservations to said queue object terminals without regard to use requests from said user terminals.

11. A queue object control system according to claim 10, wherein said queue manipulation units include:

queue object queue addition rules for determining whether to assign, to any of said queue object terminals, use reservations that are performed only by means of identifiers of said queue object groups and regardless of use requests from said user terminals; and

/or

queue object queue deletion rules for determining whether to delete said use reservations from any of said queue object terminals.

12. A queue object control system according to claim 11, wherein said queue object queue additions rules and said queue object queue deletion rules are rules for adding and deleting the identifiers of said queue object groups in accordance with the number of reservation registrations in the turn-waiting queues of said control server and/or the number of reservation registrations in the turn-waiting queues of said queue object terminals.

13. A queue object control system according to claim 8, wherein said queue object terminals each include a usability notification unit for, when a queue object in which a queue object terminal is established can be used, transmitting as a usability notification the ability to use the queue object to said user terminal that has been assigned based on the use assignment of said other queue manipulation unit of the queue object terminal.

14. A queue object control system according to claim 8, wherein said queue object terminals each include a current state information acceptance unit that can acquire current state information that includes vacant seating information of said queue object terminals within said queue object groups by way of said control server.

15. A queue object control system according to claim 1, wherein the assignment of use to said users that are registered in said turn-waiting queues of said queue manipulation units when said queue objects can be used is performed to users that are selected according to prescribed standards from among any of users that are at the head of said turn-waiting queues, users for which urgency has been registered in advance, and users that are registered in specific member lists.

16. A queue object control system according to claim 1, wherein said queue object groups are groups of queue objects that are selected by means of conditions indicated by prescribed service requesters from lists that have been registered in advance.

17. A queue object control system according to claim 16, wherein said queue object groups are groups of service provider businesses that include shops and restaurants.

18. A queue object control system according to claim 16, wherein said queue object groups that are controlled by said control server are any of:

a group of queue objects that have the same business conditions;

a group of queue objects that are in the same area;

a group of queue objects that have a high level of popularity;

a group of queue objects that have a high rate of user turnover;

a group of queue objects that are rated as users'"'"' favorites;

a group that contains queue objects in which users can obtain special benefits;

or a combination of at least two of these groups.

19. A queue object control system according to claim 1, wherein:

said control server further includes a charge information control unit for accumulating charge information for each of said queue objects; and

charge information that corresponds to queue objects that become available for use is updated at said queue object control units.

20. A control server, said control server being connected by way of a network to queue object terminals that are established at queue objects and to user terminals for making queue registrations for making reservations to said queue objects;

said control server both accepting queue registrations from said user terminals and controlling turn-waiting queues at said queue objects based on the queue registrations that have been accepted;

said control server comprising;

queue object groups for controlling, in group units into which said queue objects have been sorted according to prescribed categories, turn-waiting queues of each of a plurality of said queue objects;

queue object control units for controlling the state of usability of queue objects that belong to said queue object groups based on states of usability of said queue objects that are supplied from said queue object terminals;

a queue manipulation unit for both, upon receiving queue registration requests from said user terminals to said queue object groups, registering user information based on the queue registration requests to the turn-waiting queues in the queue object groups and, upon receiving notification from said queue object control units indicating that queue objects that belong to said queue object groups have become usable, selecting user terminals that are to be the transmission destination based on the user information that has been registered in the turn-waiting queues of said queue object groups; and

a usability notification unit for transmitting notification of usability regarding said queue objects that have become usable to user terminals that have been selected by said queue manipulation unit.

21. A control server according to claim 20, wherein said queue object groups each include a data processor and a storage unit;

said storage unit including;

a group turn-waiting queue storage unit for storing group turn-waiting queues in which queue reservations from said user terminals are registered;

an assignment/selection rule storage unit for storing assignment rules for assigning queue reservation users to group turn-waiting queues and selection rules for selecting assignments of queue objects that have become usable from group turn-waiting queues;

a queue object current state information storage unit for storing queue object current state information that has been obtained that includes vacant seating information of said queue objects within said queue object groups; and

a queue object information summarization rule storage unit for storing rules for producing summary information according to objectives from said queue object current state information that has been stored;

and said data processor including;

a reservation request acceptance unit for accepting reservations of queues for said queue objects that have been received as input from said user terminals;

a reservation queue control unit for analyzing reservation requests and registering to said group turn-waiting queues, determining the order for assigning vacant seating according to prescribed conditions, and deleting registrations to said group turn-waiting queues when vacant seating has been assigned;

a queue object current state information acceptance unit for accepting queue object current state information from said queue object terminals;

a queue object current state information control unit for updating queue object current state information that is stored in said queue object current state information storage unit by means of queue object current state information that has been accepted, and for reading and transmitting queue object current state information according to necessity;

a summary information production unit for producing summary information that includes vacant seating information according to objectives from said queue object current state information in accordance with rules for producing summary information that are stored in said queue object current state information summarization rule storage unit; and

summary information dispatch unit for transmitting said summary information that has been produced to said user terminals according to objectives and notifying said reservation queue controller.

22. A control server according to claim 20, comprising a plurality of said queue object groups.

23. A control server according to claim 22, wherein said queue manipulation units, queue object control units, and usability notification units are provided in each of said queue object groups.

24. A control server according to claim 22, wherein said queue object control unit is provided common to a plurality of said queue object groups and independently of said queue object groups, and said queue manipulation units and usability notification units are provided in each of said queue object groups.

25. A control server according to claim 22, wherein said queue object control unit, queue manipulation unit, and usability notification unit are provided common to a plurality of said queue object groups and provided independently of said queue object groups.

26. A control server according to claim 20, comprising a queue object group generation unit for registering favorite groups whereby users can register in advance a plurality of queue objects as users'"'"' groups;

wherein said queue object group generation unit comprises;

a desired condition storage unit for accumulating and storing desired conditions for queue objects that are transmitted from user terminals;

a new queue object group composition storage unit for storing the compositions of new queue object groups that have been produced;

a desired condition acceptance unit for accepting desired conditions for said queue objects that are transmitted from said user terminals;

a current state information search unit for searching, based on current state information of each of said queue objects, for said queue objects that correspond to desired conditions that have been accumulated;

a relevant queue object selection unit for selecting relevant queue objects based on current state information that has been searched;

a new queue object group composition production unit for producing the compositions of new queue object groups when grouping said relevant queue objects; and

a new queue object group composition output unit for supplying as output the new queue object group compositions that have been produced and for newly constructing said queue object groups.

27. A queue object terminal, said queue object terminal being the queue object terminal of a queue object control system in which said queue object terminals that are established in queue objects, user terminals for registering in turn-waiting queues to said queue objects, and a control server for controlling said turn-waiting queues are connected by way of a network so as to allow communication, said queue object terminal including a data processor and a storage unit;

wherein said storage unit includes a current state information storage unit for storing current state information that includes the current availability of vacant seating and the number of vacant seats; and

said data processor includes;

a current state information acceptance unit for accepting current state information that has been received as input;

a current state information updating unit for updating current state information that is stored in said current state information storage unit in accordance with current state information that has been received as input; and

a current state information transmitter for transmitting current state information that has been updated to prescribed transmission destinations.

28. A queue object terminal according to claim 27, further comprising a queue manipulation unit for registering use reservations that are notified from said control server and direct use reservations from said user terminals in turn-waiting queues, implementing control, and assigning vacant seating.

29. A user terminal, said user terminal being the user terminal of a queue object control system in which queue object terminals that are established at queue objects, user terminals for registering in turn-waiting queues to said queue objects, and a control server for controlling said turn-waiting queues are connected by way of a network so as to allow communication;

said the user terminal including;

an operator input unit for entering information;

a queue reservation information production unit for producing queue reservation information by means of information that has been applied as input by said operator input unit;

a queue reservation transmitter for transmitting queue reservation information that has been produced to a prescribed output destination; and

a reservation information acceptance unit for accepting summary information that has been received from said control server and that includes the occurrence of vacant seating relating to queue objects for which queue registration has been carried out.

30. A user terminal according to claim 29, wherein said user terminal consists of a portable telephone.

31. A user terminal according to claim 29, wherein said user terminal consists of a portable information terminal.

32. A user terminal according to claim 29, wherein said user terminal consists of a private input/output device.

33. A queue object control method, said queue object control method being the queue object control method of a queue object control system in which queue object terminals that are established at queue objects, user terminals for registering in turn-waiting queues to said queue objects, and a control server for controlling said turn-waiting queues are connected by way of a network so as to allow communication;

said queue object control method including the steps wherein;

said queue object terminals transmit current state information that includes the state of usability of said queue objects to said control server,

said control server collectively stores and controls current state information that has been received from said queue object terminals;

said user terminals transmit prescribed queue reservation requests to queue object groups based on the content that has been applied as input by users by way of operation units;

said control server accepts queue reservation requests from said user terminals and registers the requests in the group turn-waiting queues;

said control server recognizes queue objects that have become available for use based on current state information of queue objects that has been stored, selects said user terminals that are registered in said group turn-waiting queues of the queue objects, generates, as summary information, vacant seating information relating to the queue objects based on queue object information summarization rules, and transmits the vacant seating information to said user terminals that have been selected; and

said user terminals accept the vacant seating information for said queue objects that have been reserved.

34. A queue object control method according to claim 33, further comprising the steps wherein:

said queue object terminals directly accept queue reservation requests from said user terminals;

said control server reports queue reservation requests that have been accepted from said user terminals and registered in group turn-waiting queues to said queue object terminals that are affiliated with the group turn-waiting queues; and

said queue object terminals register queue reservation requests from said user terminals and queue reservation requests from user terminals that have been reported from said control server in the group turn-waiting queues of the queue object terminals, and select said user terminals that are registered in said group turn-waiting queues when the queue objects become available for use.

35. A recording medium in which a control program is recorded for controlling a control server of a queue object control system in which queue object terminals that are established at queue objects, user terminals for registering in turn-waiting queues to said queue objects, and said control server for controlling said turn-waiting queues are connected by way of a network so as to allow communication;

a program being recorded in said recording medium for causing a computer of said control server to execute procedures for;

controlling a plurality of queue objects as group turn-waiting queues;

receiving states of usability of said queue objects from said queue object terminals and controlling whether any of said queue objects of said queue object groups becomes available for use;

receiving queue registration requests that have been transmitted from said user terminals for said queue object groups and registering in said group turn-waiting queues, and when any of the queue objects of said queue object groups becomes available for use, selecting user terminals that are registered in said group turn-waiting queues; and

transmitting notification indicating the ability to use said queue object that has become available for use to said user terminals that have been selected.