Supplier advisory management system

• US 20060004585A1
• Filed: 06/30/2004
• Published: 01/05/2006
• Est. Priority Date: 06/30/2004
• Status: Abandoned Application

• Current Assignee: Kimberly-Clark Worldwide Incorporated (Kimberly-Clark Corporation)
• Original Assignee: Kimberly-Clark Worldwide Incorporated (Kimberly-Clark Corporation)
• Inventors: Merten, Matthew T., Shukosky, Kaye E., Genke, Nathan A,, Patrenets, Thomas J.
• Application Number:
  US10/881,009
• Publication Number:
  US 20060004585A1
• Time in Patent Office: Days
• US Class Current: 705/8
• CPC Class Codes: G06Q 10/06395 Quality analysis or management
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 30/014 Providing recall services for goods or products

Abstract

A supplier advisory management system and associated method provide features and steps for a product manufacturer to enter advisories via a computer-based platform into an automated system. Advisories may include information identifying a given raw material provided from a supplier to a manufacturer as well as a defect reason associated with the material, and such information is stored in an advisory database. Notifications indicating a new advisory are then sent to the supplier as well as optionally selected individuals affiliated with the manufacturer. If corrective action is required on the part of the supplier because of the material defect, the supplier accesses a secure link to the advisory management system and submits a response which may be accepted or rejected by the manufacturer. Searching and report generation tools are provided to collect selected information stored in the advisory database and present such information in various formats for a user. Online communication messengers enable real-time communication between suppliers and manufacturers.

Claims

1. A method of managing defect complaint advisories for goods provided from a supplier to a manufacturer, said method comprising the following steps:

the manufacturer entering an advisory into a computer-based advisory management system, wherein said advisory corresponds to a particular good and includes information including an identification variable corresponding to the particular good and a defect reason associated with the good;

transmitting to the supplier a notification that an advisory has been entered into the computer-based advisory management system; and

the manufacturer closing the advisory such that the computer-based advisory management system indicates that no further follow-up actions are required on the part of the supplier.

2. The method of claim 1, wherein said step of the manufacturer entering an advisory further comprises selecting a defect reason from a display of at least two predefined material defect reasons.

3. The method of claim 1, wherein said step of the manufacturer entering an advisory further comprises linking a visual image to the advisory to illustrate aspects of the defect reason associated with the particular good.

4. The method of claim 1, wherein the entered advisory further includes information corresponding to one or more of the supplier name and contact information, good type, size, weight and batch number.

5. The method of claim 1, further comprising a step of reviewing the entered advisory before said step of transmitting a notification to the supplier.

6. The method of claim 1, wherein the entered advisory further includes information identifying a date by which the supplier needs to respond to the advisory entered in the computer-based advisory management system and wherein the method further includes the following steps before said step of closing the advisory:

the supplier sending a response to the advisory entered in the computer-based advisory system, wherein the response provides an indication of the corrective actions that will be undertaken to rectify the defect reason provided in the advisory; and

the manufacturer accepting the response sent by the supplier.

7. The method of claim 6, further comprising the following steps before said step of the manufacturer accepting the response:

the manufacturer rejecting the response said by the supplier; and

the supplier revising the response and resubmitting it to the manufacturer.

8. The method of claim 6, further comprising the step of:

after the date entered in the advisory management system by which the supplier needs to respond has lapsed, sending a reminder notification to the supplier regarding the need to respond to the advisory.

9. The method of claim 1, wherein the notification sent to the supplier is sent via one of postal mail, electronic mail, telephone or facsimile.

10. The method of claim 1, further comprising a step of the supplier logging into the computer-based advisory management system via a secure network portal to view the advisory identified in the notification transmitted to the supplier.

11. An advisory management system for managing defect complaints for materials provided from a supplier to a manufacturer, the system comprising:

a network adapted to permit data transfer between a manufacturer and a supplier, wherein the manufacturer produces a product, and wherein the supplier supplies one or more raw materials;

a first data entry system connected to the network, wherein the first data entry system is adapted to permit the manufacturer to enter advisory information for access by the supplier via said network;

a second data entry system connected to the network, wherein the second data entry system is adapted to permit the supplier to enter and submit responses to selected advisories entered by the manufacturer; and

an advisory database coupled to said network for storing selected advisory information entered by the manufacturer via said first data entry system.

12. The advisory management system of claim 11, wherein said first data entry system is further adapted to permit the manufacturer to generate reports from selected advisory information stored in said advisory database.

13. The advisory management system of claim 11, wherein said first and second data entry systems are linked to a Web page that provides a graphical interface for the manufacturer and supplier to respectively enter selected information.

14. The advisory management system of claim 11, wherein said first data entry system comprises means for selecting a material defect reason from a display of at least two predefined material defect reasons.

15. The advisory management system of claim 11, wherein said first data entry system comprises a scanner.

16. The advisory management system of claim 11, wherein said first data entry system is further adapted to permit the manufacturer to search the advisory database and locate advisories based on selected search criteria.

17. The advisory management system of claim 11, wherein the network comprises one of the Internet and an intranet.

18. The advisory management system of claim 11, further comprising a connection between the system and one or more of an integrated manufacturing system, an electronic data interchange system, a quality control software system, an access security system, and a vendor inventory management system.

19. The advisory management system of claim 11, further comprising a communication channel established across said network between said first and second respective data entry systems to enable real-time communication of advisory information between the supplier and the manufacturer.

20. The advisory management system of claim 11, further comprising time stamping means for documenting actions taken with respect to the system.

21. A computer based application for managing defect complaints for products provided from a supplier to a manufacturer, said application comprising:

a data entry interface for the manufacturer to enter new advisories, wherein said data entry interface provides data fields corresponding to information including one or more product identification variables and a defect reason for each product in a new advisory, whereby advisory data entered via said data entry interface is stored in an advisory database;

a external signal generator configured to send a notification to the supplier when a new advisory is entered into the computer based application and stored in the advisory database; and

a report generator configured to collect selected information from the advisory database and present it to a user in one of a predetermined or a customized format.

22. The computer-based application of claim 21, wherein said data entry interface includes at least one drop down list for selecting a material defect reason from a display of at least two predefined material defect reasons.

23. The computer-based application of claim 21, wherein said external signal generator sends the notification via electronic mail.

24. The computer-based application of claim 21, wherein said signal generator is further configured to send reminder notifications to a supplier after a predetermined amount of time has lapsed since sending previous notification.

25. The computer-based application of claim 21, wherein said report generator is configured to export upon user request selected information collected from the advisory database to a supplemental computer-based program.

26. The computer-based application of claim 21, further comprising an image link for importing one or more graphical images of a product identified in a given advisory such that the supplier may be provided with a visual illumination of the defect reason provided in the advisory.

27. The computer-based application of claim 21, further comprising an internal signal generator configured to send a notification to selected individuals affiliated with the product manufacturer upon a new advisory being entered into the computer based application and stored in the advisory database.

28. The computer-based application of claim 21, further comprising an online communication messenger for the supplier and manufacturer to send real-time communications between one another to discuss information regarding corrective actions for a given advisory.

29. The computer-based application of claim 21, further comprising a search interface for the manufacturer to locate select advisories from the advisory database.