Text mining system for web-based business intelligence
19 Assignments
0 Petitions
Accused Products
Abstract
A text mining system for collecting business intelligence about a client, as well as for identifying prospective customers of the client, for use in a lead generation system accessible by the client via the Internet. The text mining system has various components, including a data acquisition process that extracts textual data from various Internet sources, a database for storing the extracted data, a text mining server that executes query-based searches of the database, and an output repository. A web server provides client access to the repository, and to the mining server.
337 Citations
22 Claims
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1-11. -11. (canceled)
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12. A text mining system that permits an application service provider to provide data identifying prospective customers of a product or service provided by a product/service provider, comprising:
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a data acquisition process for extracting text documents from unstructured Internet discussion sites selected from the group of;
newsgroups, discussion forums, and mailing lists;
wherein the data acquisition process operates by intruding into the Internet discussion site independently of, and without activation by the participants of the discussion site;
wherein each discussion site comprises a collection of text documents generated by participants of the discussion site and simultaneously received by multiple participants of the discussion site;
an archive database for storing the extracted text documents;
a text mining server for receiving queries from the product/service provider, each query representing a request for information about participants who are discussing a specified product or service;
wherein the text mining server responds to each query by accessing the archive database;
wherein the text mining server is further operable to analyze data in the database, to provide the product/service provider with text mining outputs representing themes extracted from the data, and a link to at least one document stored in the database that contains information identifying a prospective customer who is discussing the product or service; and
a web server for providing access to the text mining server via a web browser and the Internet, such that the product/service provider may interact with the text mining server to make the requests on line via the Internet and to receive the outputs generated by the text mining server;
wherein the at least one link enables the product/service provider to access a text document from the archive database via the web browser. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20, 21, 22)
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Specification