System and method for improved queuing, service-time, and capacity in drive-through operations
First Claim
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1. A drive-through operation system, comprising:
- a data-receiving module;
a data-entry module capable of transmitting data indicative of an order for requested items by a customer to the data-receiving module; and
a signaling device coupled to the data-receiving module to indicate to the customer when to approach a pickup location to pick up the requested items.
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Abstract
A system and method of queuing orders locates data-entry modules relative to a pickup location such that a customer who places an order after a customer who placed an earlier order can be signaled to approach a pickup location before the first customer if the second customer'"'"'s order is ready before the first customer'"'"'s order. The system can signal a customer to wait in a predetermined location until the order is ready or can signal the customer to approach the pickup location.
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Citations
13 Claims
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1. A drive-through operation system, comprising:
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a data-receiving module;
a data-entry module capable of transmitting data indicative of an order for requested items by a customer to the data-receiving module; and
a signaling device coupled to the data-receiving module to indicate to the customer when to approach a pickup location to pick up the requested items. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method for receiving orders in a drive-through operation, the method comprising the steps of:
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receiving an order for at least one item from a customer at a data-entry module;
transmitting the order for at least one item as data from the data-entry module to a data-receiving module;
communicating from the data-receiving module to a signaling device that the at least one item is ready for pick-up; and
signaling the customer, using the signaling device, to approach a pickup location to pick up the at least one item. - View Dependent Claims (9, 10, 11, 12, 13)
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Specification