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Call center operations system

  • US 20060008073A1
  • Filed: 09/19/2005
  • Published: 01/12/2006
  • Est. Priority Date: 12/21/1999
  • Status: Abandoned Application
First Claim
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1. A remote agent operations method characterized in that a telephone for enabling calls via a public switched telephone network and a computer device connectable to a wide area network are located at a remote agent, if the telephone can be used to service a customer, a remote operator at a remote agent logs in to a remotely located Web server device and a predictive dialer control unit, a remote agent having made a log-in request is registered with the predictive dialer control unit, then, to provide outbound service, a call connected to a customer called using an automatic dialer device is connected to the telephone, and customer information regarding the connection is forwarded to the computer device to indicate the customer information to the remote operator.

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